LangShop AI Language Translate
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*** UPDATE : They say that their customer service is available 24/7, but since I've left this review, they've removed any chat/support contact button from my account, as revenge. Considering the fact that you cannot do any change without the help of customer service, based on this non-user friendly app, I'm telling you, DO NOT CHOOSE THIS APP. Made one of the biggest wrong decision by choosing this app. Now most of my translations is stuck with this app, and if I were able to read the reviews before, I would have chosen differently. Been using this app for about 6 months. EVERY time we want to update anything, because the software is the opposite of user-friendly, we have to ask customer service, who respond 50% of the time, and when they do, they usually tell you that there's nothing they can do on their end, so you should just figure it out yourself. If you want to bulk edit more than 5 products, you need to use their import/export feature, which takes about 5-7 days to import, and 5-7 days to export. So hopefully you're in no rush, because it will take a decade to get your bulk changes in place. Every time you change something on the main version of the website, you'll have to go directly into your website code, to figure out where it's precisely located in the code of your theme, to then locate it in their app. There's no way to just type a word and they will tell you where the translation is - almost need a degree in computer science to get this working. I've received threat of removing the app if I left a bad review, which I'm doing anyway, since I'm fed up with everything. Also why you won't see a lot of negative reviews - they will remove any of your content if you leave a negative review of their app. Do yourself a favor, and don't choose this app, there's a million other one, and I wish someone would have told me this before I choose this one.
Hello Koop Team. Our team is really sorry to hear about your experience and that you were let down by our app. We sincerely regret that this trouble made you doubt the quality of our application and service in general. We try to do our best to improve our customers' experience! We strive for excellence in customer service, but it’s clear we missed the mark in your case. In case any questions will occur- feel free to contact us in our chat or email Our support service is available 24/7 and always glad to assist Best regards, Langshop Team.
I use the free tier and am very happy with it. I mean, one cannot really complain about something that works alright and you don't have to pay for it. That being said, I would like to send a big shoutout to the support team! Super nice, quick and they really solved my problem. Even though I don't pay for it yet. So, yes, pretty cool!
Hello Taverna da Ilsa Team, Thank you so much for sparing a minute and leaving this positive review! We're pleased to hear that you enjoy using our app and are satisfied with our customer support. We hope LangShop will enable you in flourishing your business and attracting new customers! Best regards, LangShop Team
Das Team von Langshop ist Tag und Nacht für seine Kunden im Einsatz. Kompetent, schnell, vertrauenswürdig und die Lösung ist am Ende immer 100%
Guten Tag. Vielen Dank für so nette Worte. Wir tun wirklich unser Bestes, um sicherzustellen, dass unsere Kunden mit uns und unserer App zufrieden sind. Haben Sie einen schönen Tag.
The best translation app! All is automatic. You have to fix some translation manually, but is not a big problem. If you want better translation, you can pay for better translation systems.
Hello! Thank you for such a high rating of our application! We really appreciate it and would do our best to offer the best service we can. Have a good one!
If you are looking for a translation app that is on par with actual business this is it. Great support.
Hej! Thank you so much for your trust and for the review of our app and its support service. Such a high rate of the results of our work truly means a lot for us. We will continue to provide the best business experience to our customers. Warm regards, LangShop team
a pretty good app and customer support is good too. I recommend this app. If you like to get decent help on your webshop, this is one of those apps to 'must have'
Hello! Thank you for such a great review. Happy to hear that you are satisfied with our app! Always happy to help! Have a good one.
Support très réactif ET efficace, repond à tous les problèmes et sais les résoudre. Parfait rien à dire
Merci beaucoup pour votre commentaire chaleureux ! Nous sommes toujours prêts à vous aider pour toutes vos questions ! :) Sincères salutations, L'équipe LangShop
I added DeepL and it translates very well, but it was long to set up all dynamic field. However, I add very good support from the team.
Hi! Thank you very much for your words! In case if you will have some questions while using our app feel free to contact our support team! We are ready to help! Best regards
Ottima app la migliore provata al momento.!!! assistenza al cliente ottima! la consiglio a tutti vale la pena
Hello! Thank you very much for such words! It means alot for us! Our support team is live 24/7 and always ready to answer your questions! Have a good one!
I use the free version of this app and I am very happy with its performance and meeting my needs. I had a problem that was caused with my own coding and as soon as I reported it, I received great help in solving the issue. I really appreciate their customer support.
Hello! Thank you for your review! We are glad to hear that our app fits your needs and hope that you'll stay with us for a long time :) If any questions about our app occur, our support team is always ready to help. Have a good one.
This app is another level of experience. I tested and tried so many other apps for translation and currency converters, and they lacked some functionality (like connecting external pro translation engines or sending content to the real translator for proficient native translation OR their currency converters were greatly lagging, and visitors needed to wait 2-3 seconds for showing chosen currency). ALL IS SOLVED with LangShop. One last thing - the support is helpful, responsive, polite, and amazing. Love you guys, this is great work, and after weeks of looking, you made my day. I am now localizing my content with DeepL Pro, which costs a few USD and all from your app - and the result is astonishing. Great Great Great app, recommend it to everyone.
Thank you so much for that words. We really appreciate your feedback with many points mentioned that are extremely pleasant for us. Our entire team is totally ready to continue providing high-quality service to all our clients, to develop Langshop further, and to get better every day! We are glad to know that you are enjoying the app and that it is helping your store. Best wishes, Langshop Team.
This app is doing exactly what it promises and the support is outstanding. I can highly recommend it!
Thank you very much for your feedback! It is very important for us that our users remain satisfied with our application and support service! Do not hesitate to contact us with any other question. We'll be glad to assist!
Very little support. The translations to spanish were poor and we had too many edits that it wasn't worthwhile. Moreoever, once we deleted the app, it screwed up checkout of many of our products. They were unable to provide a full uninstall and told us to hire a web developer to fix their broken app. I was shocked this app is still on shopify app store.
Hi bighammerwines.com team ! We are very sorry that you have bad experience while using our application. Please note that our app offers different ways to translate the content, but not only the machine translation, like DeepL and Google PRO integration, and an opportunity to order the translation from the Agency Translation. Also, we already figured out with you and Shopify support, that it was not our app which screwed up the checkout page. From our side, we've provided you with the guide how to fully remove our app from the store. Once again, please accept our sincerely apologies for all the inconveniences you have faced with. We hope you could get back to us via email, and we can come to an agreement on this matter. Best wishes, Langshop team
Excellent customer support experience. Friendly, efficient and, most importantly, they really know their product!
Hello! Thank you for your kind words. We really appreciate it :) In case any other questions occur, please fell free to contact our Support Team again. Best regards, Langshop Team.
so far so good, the technical team is really helpful! The app is complete with different options for translation and going fast. The translation need to be checked before publication.
Dear Tea Repertoire Thank you very much for the review! We happy to hear that you are enjoying our app and it fits all your needs! Our support team is always here if you need some help! Best regards!
Erste Testphase war gut. Der Support ist super schnell und gibt sich Mühe! Ich werde die App nun weiter einstellen und testen um zu sehen wo die Grenzen sind.
Hello! I hope that our app would show itselves to be great for you ;) Any way our Support Team are always ready to help. Please feel free to contact us whenever any questions occur. Best regards, Langshop app.
Assistenza immediata ed impeccabile. Mi hanno assistito praticamente per ore, di sabato. Si è in ottime mani.
Hello! Thank you for your great review! We are glad to assist 24/7 :) Please feel free to contact us again in case any questions occur. Best regards, Langshop Team
Doesn't translate right. Too expensive. Had to translate most of the words by myself. If you want a professional translation you have to pay more. The app could be a little more cheaper.
Hi OVERcoat, Thank you for the the review and sharing your opinion with us! We would like to provide you with LangShop pricing to look through all the available plans and their functionality. You can compare them and decide which plan suits you well. Here is the link to it: https://langshop.io/pricing You have also mentioned that you are not satisfied with translations. By default we have an integration with the set of basic free drivers which for some cases may be not the most accurate. We cannot manage directly these translations since it is only integration and all the process are on the side of this or that driver. That is why we suggest more efficient translation methods as PRO drivers such as Google and DeepL. Most of the customers are satisfied with them and it really helps to make the translations better and it really worth it. Each feedback is very crucial for us and such rates hurt us. Our app works according to each plan's features, but we always ready to help if some issues occur and also ready to explain why it works the way it works. Waiting for your reply. Thank you!
This software is quite expensive but the service is poor. most cases no working well and answers always like machine, you have to spend a lot time to learn and ask and wait by yourself.
Hi Daytrends store admin, Thanks for sharing your feedback! It's really sad to know that you had a negative experience with our application and service. We apologize that our service did not satisfy your expectations. Your feedback helps us do better. Please feel free to reach out to [email protected] or LiveChat with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us a chance. Kind regards, Langshop team
Auto Translate makes my site stupid, this app might be cool for general stores with little porduct variants , but for stupid for specialized industries
Hi! So sorry you haven't taken a moment to shoot us a message. We have several options for translations starting from default drivers and going up to Pro translations and even agency translation services. Our app is a one-stop-shop for all translations your store might need. Just give us a ping if you feel the translations are not perfect. Hope to win you back sometime near :-) Thanks again!
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