All reviews

Rating Breakdown

  • 5
    90% (1,094 ratings)
  • 4
    4% (52 ratings)
  • 3
    1% (12 ratings)
  • 2
    1% (8 ratings)
  • 1
    5% (55 ratings)
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4 / 5 Share

Dec. 30, 2023

Very good support!

Using app

Over 3 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for sharing your positive experience with our application. We're glad to hear that you find it easy to use. We apologize for any bugs you may have encountered, but we're happy to know that our customer support team was able to quickly assist you and resolve the issue. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Thank you for choosing our application! - Sophie 🌹

5 / 5 Share

July 5, 2023

good service recomended

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We're delighted to hear that you had a great experience with our service. We hope to continue providing you with excellent service in the future. - Joewelyn 🌹

5 / 5 Share

July 4, 2023

great app for translating your website and they have a great support team, very quick reasponse time

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your positive review! We are thrilled to hear that you found our app helpful for translating your website and that we were able to assist you quickly. Please don't hesitate to reach out to us if you have any further questions or feedback. We appreciate your support! - Mariadel 💖

5 / 5 Share

July 1, 2023

Great app! We use it for our store to translate it in different languages. Easy translation and fantastic support.

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your positive review! We are thrilled to hear that our app has been helpful for your store and that you have had a great experience using it. Please do not hesitate to reach out to us if you ever need any assistance or have any questions. We appreciate your business and look forward to serving you in the future. - Sophie 💖

5 / 5 Share

June 30, 2023

Very useful and also the support is great! With this app you can traslate manually most of the website. This is what i was looking for!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your wonderful review! We are delighted to hear that our app has been useful for you and that you have found our support team to be great. We are glad to provide a manual translation feature that meets your needs. If you ever need any further assistance or have any questions, please do not hesitate to contact us. We appreciate your business and hope to continue serving you in the future. - Jane🦋

5 / 5 Share

June 26, 2023

great support team best translate app

Using app

20 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your positive review! We're thrilled to hear that you've had a great experience with our support team and that our translate app has been helpful to you. If you have any further feedback or suggestions, please let us know. We're always looking for ways to improve our services for our valued customers. - Sophie 💖

1 / 5 Share

June 21, 2023

The translation doesn't work and whenever I contact support, they always talk about paid plans Very bad app

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback about your experience with the app. We apologize for any frustration you may have experienced with the translation feature and the support team. We understand that paid plans may not be the best option for everyone, and we do offer manual translation options and auto-coverage that automatically cover the website content that has no translation added. We want to ensure that you have the best experience possible with our app, and we encourage you to contact our support team again to discuss the best package for your needs and to address any misconceptions. We appreciate your understanding and hope that you will give us a second chance to provide you with a better experience. -Nona

1 / 5 Share

June 16, 2023

Support is not helpful and have no constructive solutions for you. Our shop in germany in google is now transplate in english and the support dont solve that problem. For every shop owner loosing money

Using app

21 days

Total reviews

3

Average rating

3.7

Developer Reply

I'm sorry to hear that you had a negative experience with our support team. We take all customer feedback seriously and will investigate this issue to ensure that it doesn't happen again in the future. We understand that having your shop in Germany translated into English is important for your business, and we did work and we did find a constructive solution as we are here helping each other business, I hope those help with your concern and business also. Thank you for bringing this to our attention, looking forward to your response and sharing your new experience will be really grateful for your kind words it helps us a lot. -Nona

5 / 5 Share

June 15, 2023

Using ETranslate for two of my websites and it's very useful and easy to use. Great support in case you need some help.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience with ETranslate. We're glad to hear that it's been useful and easy to use for your websites, and that our support team has been helpful when needed. If you have any further feedback or suggestions, please don't hesitate to let us know. -Nona🦋

5 / 5 Share

June 14, 2023

Great app! Thanks a lot of, its really comfortable to use and good translating! With its user-friendly interface, seamless synchronization. this app stands out from the competition.

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words and positive feedback! We're thrilled to hear that you're enjoying our app and finding it easy to use. We're always working to improve our translation capabilities and user experience, so please let us know if you have any suggestions or feedback. -Nona💗

5 / 5 Share

June 13, 2023

The support I have received has been fantastic. Initially, they helped me with the placement of the Switcher to ensure it was in a better position that is compatible with my theme. Later, when I had questions about the translation update, they promptly assisted me through the help center chat. They were very quick and effective in their responses.

Store

Bowtive

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave such a positive review. We are thrilled to hear that our support team was able to assist you with placing the Switcher and answering your questions about the translation update. We take pride in providing quick and effective responses to our customers, and we are glad that we were able to meet your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you again for choosing our product and for sharing your experience with others. - Joewelyn

5 / 5 Share

June 12, 2023

Amazing customer service. They solved my problem in just a few minutes.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your positive review! We are delighted to hear that our customer service team was able to assist you promptly and efficiently. We strive to provide the best possible support to our customers, and we are glad that we met your expectations. Thank you for choosing our service, and please don't hesitate to reach out if you need any further assistance in the future. - Joewelyn

4 / 5 Share

June 12, 2023

Amazing live chat supports, they are always there for you. For the app itself if it could integrated to chatgpt or adjust the tone and style of the translation that would be more convenience.

Using app

11 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review and feedback! We are glad to hear that you had a great experience with our live chat support. We appreciate your suggestion regarding integrating with chatgpt or adjusting the tone and style of the translation. We will definitely take this into consideration as we continue to improve and enhance our app. Thank you for choosing our service and we hope to continue providing you with the best experience possible. - Joewelyn

5 / 5 Share

June 10, 2023

great support they help me with everything thank u

Store

CHARM

Using app

21 minutes

Total reviews

11

Average rating

5.0

Developer Reply

Thank you for your positive review! We're glad to hear that we were team was able to assist you with everything you needed. If you ever need further assistance, don't hesitate to reach out to us again. - Mariadel 💖

5 / 5 Share

June 9, 2023

Excelent app and Service! I translate and switch the currency I need and I asked some details.. Mariadel was so nice and fast to help me!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our app and customer service. We take pride in providing fast and friendly assistance to our customers and we're glad to hear that our support was able to assist you with your needs. Please do not hesitate to reach out if you have any further questions or concerns. Thank you for choosing our app! - Mariadel 💖

5 / 5 Share

June 9, 2023

During my interaction with Joewelyn knowledgeable individual, I was genuinely impressed by her commitment to providing exceptional assistance. Her expertise and dedication to ensuring customer satisfaction were evident in every response and suggestion she provided. The depth of her knowledge and her ability to convey complex concepts in a clear and concise manner were truly commendable. She effortlessly addressed my queries and offered valuable insights, making the entire experience both enlightening and enjoyable. I greatly appreciate her genuine desire to understand the users' perspectives. In conclusion, I wholeheartedly give feedback to this individual. As she exemplify a commitment to excellence and a genuine desire to assist.

Using app

24 days

Total reviews

8

Average rating

5.0

5 / 5 Share

June 7, 2023

App works very well. Amazing support, best app of this category! Language translations and currency switcher works great.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving a positive review of our app! We're thrilled to hear that it's working well for you and that you've had a great experience with our support team. We're glad to hear that the language translations and currency switcher are working great for you. Thank you for choosing us as the best app in this category and we hope that our app continues to meet your needs in the future. - Mariadel 💖

2 / 5 Share

June 7, 2023

The translation is not that good. Yes, I use it for now. But till I find a better solution. because if you upload an Excel file and change everything manually. High possibility that the app's translations is changed the next day. Same products, same text, different result

Using app

3 months

Total reviews

6

Average rating

3.2

Developer Reply

Thank you for your feedback about our app's translation feature. We apologize for any inconvenience caused by the inaccuracies in the translations. We understand that you are using our app for now, but are actively searching for a better solution. We appreciate your honesty and hope that we can work towards improving our translation feature to better meet your needs in the future. Thank you for choosing us for now and we apologize again for any inconvenience caused. - Nona ❣️

5 / 5 Share

June 6, 2023

I just downloaded the app and I had some questions about the set-up. I contacted the chat support and they replied immediately. They were able to not only provide the answers to my questions, but they even access my store to help me out setting up the switcher and other features. Thank you so muchh!! Customer Support was 5 starts!!

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your positive review! We're glad to hear that our chat support team was able to assist you quickly and effectively, and even went above and beyond to access your store and help you with the set-up. We're thrilled to receive a 5-star rating for our customer support and appreciate your business. Don't hesitate to reach out if you have any further questions or concerns. - Nona 💖

1 / 5 Share

June 3, 2023

This is literally the worst app ever. We translate into Japanese and we know that the AI translations are usually wrong so we translated the entire website manually. However, since the begining of this year (2023) the app has been acting weird like there is a bug in the system or something. We manually translate everything meaning there should be no errors, however when we click save, the translation appears at a totally random place on our website that we did NOT put it! We have reached out to customer service multiple times and they have not been able to solve our problem. Everytime all they say it "we need to talk to the developers" then after a couple days they get back to me resolving that one text or one page that was an error without fixing the ACTUAL problem so everytime we even touch the app our whole website gets messed up and past translations that were correct before disappear somewhere or a random translation ends up in the craziest places on our website. Since we do manual translation, all we asked customer service to do was to just simply TRANSLATE/MIRROR exactly what we type. After struggling with this for months and months and getting super frustrated, but thinking that all the work we did on the manual translations is gone, we decided to give up on this app because it is hopeless.

Using app

Over 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Hello there, I'm sorry to hear about your negative experience with the app. It sounds like you've been dealing with a frustrating issue for quite some time. It's understandable that you would feel frustrated and disappointed with the app's performance. Have you considered trying a different translation app to see if it can provide better results? It might also be worth reaching out to the app's developers again to see if they can provide a more permanent fix for the issue you're experiencing. Ultimately, I hope you're able to find a solution that works for you and your website's translation needs. Best Regards, Sophie | Etranslate Support