All reviews

Rating Breakdown

  • 5
    87% (524 ratings)
  • 4
    5% (31 ratings)
  • 3
    0% (3 ratings)
  • 2
    1% (4 ratings)
  • 1
    7% (40 ratings)

Reviews with Text

  • 94% (565)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 19, 2023

Great customer support! We had issues with the translation of contents coming from page creatin apps and Lisa was of great help.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

April 5, 2023

My experience is so bad i am facing an issue and i sent alot of emails to support team first they replied that this issue is not in our end you should talk to theme support team and after investigation from theme support team, i sent an email again to app team but every time i am getting the answer that our developers are still investigating and i am trying to get the solution since more then 1 month. i don't know how much time they need to resolve one query.

Store

Bocan

Using app

7 months

Total reviews

2

Average rating

3.0

Developer Reply

Dear Bocan, We apologize for the inconvenience you have experienced and understand your frustration. Our support team has thoroughly investigated the issue and determined that it is related to your theme, which falls outside the scope of our app's functionality. As a result, we have advised you multiple times to contact your theme support team for further assistance. We understand that you have been waiting for a solution for over a month, and we apologize for any delays in resolving the issue. We will continue to work with our developers to assist you as best as we can, but please note that theme-related issues are not within our direct control. We appreciate your patience and understanding in this matter, and we remain committed to resolving the issue to the best of our ability. If you have any further questions or concerns, please do not hesitate to contact our support team. Thank you for your continued support. Sincerely, Shermelia from ETranslate Support Team

5 / 5 Share

April 4, 2023

The agent was very helpful and friendly. She solved the issue from the first time, and she looked like she knows what she does.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

March 23, 2023

Wow! Super helpful! Super nice! Super great support. I love the app and their support team is amazing.

Using app

About 1 month

Total reviews

3

Average rating

3.7

5 / 5 Share

March 18, 2023

It is excellent, and helpfull, and Lisa Helps support me and she was excellent in here support, she was great

Store

VALEUR

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2023

The reply speed is relatively fast, the problem is solved quickly, the operation is relatively simple, the recommended use, the customer service speed is ok,

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2023

The best customer support! Always helping out and very fast. Never got any problems and solved all my wishes.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2023

good customer service, quick response. helpful staff on my enquiry. love the cs response. thanks for support.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 14, 2023

I like the app. Great customer service and support. Thank you Lisa, very helpful. Very useful app, recommended.

Using app

19 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2023

Nice app. The help is very quick and supportive. Japanese translation is not perfect, but could be fixed manually.

Store

Alartis

Using app

About 21 hours

Total reviews

10

Average rating

4.6

5 / 5 Share

March 9, 2023

Very good, recommended.It was alright, most of the things I asked the question of, but immediately find it out myself. None the less it was good.

Using app

3 days

Total reviews

2

Average rating

3.0

5 / 5 Share

March 5, 2023

.....................................................................................................

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2023

Switched from Weglot translation to this app, mainly because of pricing of Weglot and the limit on the wordcount that comes with each price-range at Weglot. Installation and set-up is very easy and all within Shopify-environment (Weglot takes you to a separate environment). Still testing and checking stuff out, but up untill now, I'm pretty impressed by this app and its pricing (which doesn't mean prices can go up! :)

Using app

About 3 hours

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 28, 2023

Lisa is great. She really helped me a lot. I will give her 5 stars. I wish ET will give more automatic language translation for free in future

Using app

5 months

Total reviews

16

Average rating

5.0

5 / 5 Share

Feb. 26, 2023

Lisa help me a lot, and she is so nice with me. The app is working perfect, I think thats one of the best translater app

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2023

Great app & wonderful customer support. Very versatile and allows multiple languages. The auto translate feature is also quite good. Highly recommend!

Using app

About 1 year

Total reviews

5

Average rating

4.6

5 / 5 Share

Feb. 14, 2023

very good, lisa is a nice women. i need more credits and she give me that. erg behulpaam en snelle reacties

Store

Baratos

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

Lisa a été d'une grande aide dans la résolution de problèmes divers ! Echanges courtois et efficaces. Je n'hésiterai pas à solliciter à nouveau l'interface si besoin.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 12, 2023

I use the app both for translation and currency conversion and i enjoy it allot! I especially recommend the support team remarkable service! Lisa has been tremendous help

Using app

10 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 10, 2023

Lisa did a great job of helping me out - quickly and efficiently, but also friendly! Of course, I had just not looked properly, but she didn't make me feel stupid for it ;)

Using app

10 months

Total reviews

2

Average rating

5.0