Loox ‑ Product Reviews App
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The support team helped us again promptly and very quickly with our problem, even on a Sunday evening... Thanks to Leogen
Always lagging while using mobile version
Hi. Dolev from the Loox team here. I'm sorry to hear that your experience with Loox hasn’t matched your expectations. I’d be glad to assist in resolving any difficulties you’ve encountered on mobile. Since I couldn’t locate your store to follow up directly, you’re welcome to contact our support team anytime at [email protected]. We’re available 24/7 and will be happy to help.
easy to use and great for starters
We’re very happy with Loox! Once we reached out, Izza P quickly helped us get everything resolved and made the solutions clear. The support was friendly, professional, and truly above expectations. It’s beautifully designed and easy to use. Loox is an excellent review service, and we’re proud to use it for Katherine Home!
This never happened, but i have sent them few messages to add reviews star icons, but they are not responding...
Hey, Yael from the Loox team here. I’m sorry to hear that your experience with our support team wasn’t what you expected. We aim to provide top-notch service, so it's disappointing to know we didn't meet that standard this time. If you're open to it, please reply to the email we sent - we'd love the chance to make things right.
Sara was absolutely outstanding. No matter what problems I proposed, she answered them and got back to me as fast as possible, Thanks again!
Great app! just what I have been looking for. Got excellent support from Mary
Instant reviews when we switched over while we had received 0 over several months with an unnamed competitor. Then we made a base product change which caused all of our mockup images to not match with the review requests and already received reviews. Contacted support which ouch said they'd get back by email. Well surprise, they did almost immediately and continued to follow up with multiple messages over the next hour. And within that hour Jen from support had somehow remapped all of our products to the new id, all images matching, problem solved. Very happy with the results so far and extremely responsive support.
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