Loox ‑ Product Reviews App
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We’re very happy with Loox! Once we reached out, Izza P quickly helped us get everything resolved and made the solutions clear. The support was friendly, professional, and truly above expectations. It’s beautifully designed and easy to use. Loox is an excellent review service, and we’re proud to use it for Katherine Home!
This never happened, but i have sent them few messages to add reviews star icons, but they are not responding...
Hey, Yael from the Loox team here. I’m sorry to hear that your experience with our support team wasn’t what you expected. We aim to provide top-notch service, so it's disappointing to know we didn't meet that standard this time. If you're open to it, please reply to the email we sent - we'd love the chance to make things right.
Sara was absolutely outstanding. No matter what problems I proposed, she answered them and got back to me as fast as possible, Thanks again!
Great app! just what I have been looking for. Got excellent support from Mary
Instant reviews when we switched over while we had received 0 over several months with an unnamed competitor. Then we made a base product change which caused all of our mockup images to not match with the review requests and already received reviews. Contacted support which ouch said they'd get back by email. Well surprise, they did almost immediately and continued to follow up with multiple messages over the next hour. And within that hour Jen from support had somehow remapped all of our products to the new id, all images matching, problem solved. Very happy with the results so far and extremely responsive support.
Rotem once again provided excellent assistance, as always. Although the support process started off slowly and I had to wait a few days for help, the moment Rotem stepped in, everything moved forward smoothly, and the issue was resolved lightning fast. Thank you, Loox – you’re the best, Rotem!
We are getting so many more reviews than before. Great app!
mal
Hey, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. At Loox, we take great pride in offering an app that provides a great return on investment and attentive, high-quality support. I’ve also reached out to you privately so we can better understand what went wrong and work on making things right. Your satisfaction is very important to us, and we’d truly appreciate the chance to improve your experience. Best, Omer V Loox Support
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