Loox ‑ Product Reviews App
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Domerly was amazing and really helped me a lot !!! Thank you again !!!
1) Widgets are super slow to load on your website, leaving a blank space during up to several second before they appear. I contacted customer service, who are nice people. But 15 days later the issue still isn't resolved. They only suggested I speed up my website. BUT my website is already fast and it wouldn't solve the issue anyway because the delay appears after the website is loaded. Disappointed. 2) Also, the UX on the back-end is quite terrible.
Hey, we're sorry to hear that your experience with Loox so far has not been what you expected- we're here to make things right. Loox is built with performance in mind and utilizes a CDN (content delivery network) to serve scripts and photos. In addition, to make sure Loox elements don't affect your loading times, Loox only starts loading after the page is fully loaded. Regarding UX, we pride ourselves on our user-friendly, set-and-forget admin. I've reached out to you privately to hear more of your feedback and make sure we make things right, and I look forward to continuing the conversation there! Best, Sara F Loox Support
I emailed my requested in early in the morning and by mid day Sara and the Loox team had implemented the request! Thanks so much for the efficient support!
Domerly was a great help in adding the product star rating to our product pages, as the standard way of doing it was not possible with our theme. Support is always great with this app.
I'm sure there are a lot of reasons but having used other review apps and now Loox somehow my reviews have skyrocketed. I attribute all of that to Loox as I changed nothing when I switched,
Customer service is fast and amazing! Liz help me with my concerns. Thank you so much
me lanza directamente al plan mas caro , no me permite elejir el plan inicial, sois muy listos, dime como accedo al plan inicial de 9 euros
Hey, I’m sorry for the confusion around the plan selection process—it sounds like something didn’t work as it should have. While Loox doesn’t offer a 9 Euro plan, we’ve designed several pricing tiers, including our affordable Beginner plan ($12.99 per month), to support businesses at different growth stages. Loox quickly delivers high value by helping you gather impactful reviews, boosting conversion, increasing retention, and driving referrals. I’ve reached out via email to go over your plan selection and answer any additional questions. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Molly from the Loox team
Easy set up process with everything being added with a click of a button and the whole app UX is easy to navigate without needing to access docs that much. Special shout out to Omer, Sara F and Leogen! Great customer support.
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