Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,211
chart
#605
All reviews
Review RSS Feed
Aug. 20, 2024
Aug. 20, 2024
Loox has become a very frustrating experience with their 500 order limit and false statements about the plan working the exact same after the 500 limit is reached. If you start out on their Beginner plan you will eventually end up with the same issue we are having. Loox seems to assume every company has unlimited VC money to spend or is on a vertical growth trajectory. We are averaging around 2-3 reviews per month with Loox on 60-90 orders of a Made in the USA item. Because we passed their ridiculous lifetime 500 order limit on the Beginner plan they have degraded their service despite still paying monthly for it to force an upgrade. With our order volume Loox will cost at best 38 cents per order or almost two percent of our Revenue minus COGS. This is the same cost as Shopify which provides an astronomically higher value. They won't listen and yes they did offer a discount but its still not enough to warrant not switching to Omnisend Reviews which would cost us $0 extra to start using. I don't want to write this review but after being lied to about the software working and "I could stay on the beginner plan" but yet everyone when we have an issue with the software not working tells me you need to upgrade. They are simply just pushing us away. I have exchanged email after email with them about this concern and they don't seem to care.
Hey, Tal from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. Loox offers several different plans for stores of all sizes and needs. Our Beginner plan is designed to be the first step for stores that are starting their journey. Our review solution helps merchants scale and grow their business by collecting UGC and increasing their sales as a result of better social proof. We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment for merchants at any stage. In any case, our support team is available 24/7 and always happy to help.
Aug. 19, 2024
Thank you very much for Liz's help! I spent a long time searching online without resolving the issue, but Liz solved it easily in just a few minutes. She is truly very, very professional and fast! I hope Liz’s higher-ups can give her a raise (or a bonus)!
Aug. 19, 2024
Aug. 18, 2024
ICH WÜRDE MIR WÜNSCHEN DASS MAN DIE APP AUCH AUF ANDEREN SPRACHEN AUSFÜHREN KANN.
Aug. 18, 2024
Was stuck with adding reviews to my website featured collection and product collections. Liz responded quickly on a Sunday! Managed to fix the problem almost immediately. Amazing customer service!
Aug. 17, 2024
We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked. It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product. This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
Aug. 17, 2024
Die Benutzeroberfläche ist wunderschön und man kann alles Wichtige machen.