Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,206
chart
#556
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Aug. 19, 2024
Thank you very much for Liz's help! I spent a long time searching online without resolving the issue, but Liz solved it easily in just a few minutes. She is truly very, very professional and fast! I hope Liz’s higher-ups can give her a raise (or a bonus)!
Aug. 19, 2024
Aug. 18, 2024
ICH WÜRDE MIR WÜNSCHEN DASS MAN DIE APP AUCH AUF ANDEREN SPRACHEN AUSFÜHREN KANN.
Aug. 18, 2024
Was stuck with adding reviews to my website featured collection and product collections. Liz responded quickly on a Sunday! Managed to fix the problem almost immediately. Amazing customer service!
Aug. 17, 2024
We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked. It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product. This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
Aug. 17, 2024
Die Benutzeroberfläche ist wunderschön und man kann alles Wichtige machen.
Aug. 16, 2024
Aug. 16, 2024
Aug. 16, 2024
BE CAREFUL with this application. When you have a lot of orders, you pay accordingly. I received a $450 bill in 15 days.
Hey there, Arielle from the Loox team here. We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in several places throughout the subscription process. We've reached out to you privately via email and look forward to continuing this conversation there.