Loox ‑ Visual Product Reviews
Convert more with an AI-powered, visual product reviews app
Rating
4.8
feedback
7,337
chart
#624
All reviews
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Jan. 1, 2026
Dec. 31, 2025
Already seeing amazing results...would love to be able to sync these with my other reviews avenues, like Google and Yelp, though.
Hey, thank you so much for your feedback. We’re really happy to hear that you’re enjoying Loox so far! Just so you know, Loox allows you to automatically sync your reviews with Google Shopping, so your product ratings can appear directly on your Google Shopping product listings. This feature is available on the Scale plan. I’ve also reached out to you privately so we can continue the conversation there, review your details, and make sure everything is set up correctly so your reviews appear as expected. Looking forward to assisting you further!
Dec. 30, 2025
Dec. 30, 2025
Dec. 30, 2025
Dec. 29, 2025
Dec. 28, 2025
Strong Warning to Merchants Hidden charges, extremely misleading pricing. Avoid. This is one of the most unethical and non-transparent Shopify apps I have ever used. Loox charges extra fees without clear awareness or meaningful consent, purely based on order count — even if you do NOT use any of their so-called advanced features. We only used Loox for basic product review display on product pages. We did NOT: send review request emails use upsells use referrals use discounts or automations Yet we were automatically charged an additional $40 “usage fee” per month. When confronted, support explicitly stated that usage fees apply regardless of whether features are used or not, and they refused to refund charges for unused functionality. This is not a pricing issue — this is a billing trap designed to quietly extract more money from merchants who don’t constantly audit their Shopify invoices. Serious warning to all merchants: Check your Shopify bills every month Do NOT assume you’re only paying the base plan Many stores are likely being overcharged without realizing it I genuinely regret installing this app. I wouldn’t even give it one star if that were possible.
Hey, I’m sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. We've reached out to you privately via email to go over this. Please feel free to reply whenever convenient for you.