Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,201
chart
#510
All reviews
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Oct. 17, 2025
Oct. 16, 2025
I had several questions about Loox, and I received an email from Izza just a few minutes later. He answered all my questions very quickly and supported his explanations with screenshots. Even though it was already late at night, he responded promptly and helped me out. I’ll definitely reach out to Izza again! Best regards and many thanks!
Oct. 16, 2025
Oct. 24, 2025
Very easy to use and definitely increases brand trust. Loox’s customer service is AMAZING ! Whenever we encounter an issue, Jen, Ed, Molly or Sara respond within minutes to solve our issue. We highly recommend Loox !
Oct. 16, 2025
It took quite awhile to get a response but once they responded, they answered my question and gave me step by step directions to update what I was needing to update.
Oct. 16, 2025
Oct. 16, 2025
Hey, thank you for your feedback. We noticed that you left a 2-star review without additional comments. We’re sorry to hear that your experience didn’t meet your expectations, and we'd love to learn more about what went wrong. We’ve reached out to you via email and would be happy to continue the conversation there.
Oct. 16, 2025
Kim is very competent. I just gave him an overview of my problem and he managed to triangulate the issue and fix the code of my websites without putting our live websites at risk. I am not a coder, and I know how difficult it is to have a customer support that can modify a code for their clients for FREE. This skillset requires a huge payment if its someone else because it means hiring them to fix the problem. He deserves a raise.
Oct. 15, 2025