Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,206
chart
#556
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April 26, 2024
Aya has helped me a lot. Thanks for her support i can really recommend her!
April 26, 2024
Scammers, they tricked my company to switch to their "Scale" plan with the promise for more features for the same price. In the end, i paid double what i paid before for THE SAME features even less. Stopped using their app, removing it from all my 3 stores. Now, you scammed me with small amount but lost 3 stores that use to pay you for years. My advise, go to Judge me - same features, but better price and support.
Hey, Arielle from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. All of the plan's details are clearly present when accepting the plan. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately. In any case, our support team is available 24/7 and always happy to help!
April 25, 2024
Sept. 25, 2025
Sara F. was the only person from Loox to take the time to help me with my concern and she trouble-shooted the probelm right away. Thanks
April 25, 2024
I love it; very easy to use, and the minute we activated it, we started to receive so many reviews.
April 24, 2024
April 24, 2024
LOOX is total scam! Tricked me to move from my current plan to their "Scale" plan. The only scale was the price i had to pay - from $35 to $80 for exactly the same service i used before! And this was not showed to me at the time of migration. In fact, it was represented as like moving to move features for the same price. Now if you send more than 300 emails per month your price is $79, up from $35! And for what? When Judge Me offers the same features, even more for just $15. Removing Loox, been using it for years. What shocked me is when i contacted them, they didn't even care that they scammed me and refused to refund. I'm going to report that to shopify. They are not transparent when they ask you to migrate. You are not represented with all facts prior the switch.
Hey, Tal from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. Looking at our previous conversations, I see that we did not advise you to upgrade your plan, and when you inquired about it, we offered you the option to downgrade back to your previous plan. All of the plan's details, including the usage-based pricing model, are clearly present when accepting the plan. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.
May 9, 2024
Ich habe per Mail ein Problem geschildert und es hat keine 5 Minuten gedauert und ich habe sofort Hilfe bekommen. Super schneller Support! Vielen Dank Jemuel für deine Hilfe!