Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,213
chart
#538
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April 24, 2024
April 24, 2024
LOOX is total scam! Tricked me to move from my current plan to their "Scale" plan. The only scale was the price i had to pay - from $35 to $80 for exactly the same service i used before! And this was not showed to me at the time of migration. In fact, it was represented as like moving to move features for the same price. Now if you send more than 300 emails per month your price is $79, up from $35! And for what? When Judge Me offers the same features, even more for just $15. Removing Loox, been using it for years. What shocked me is when i contacted them, they didn't even care that they scammed me and refused to refund. I'm going to report that to shopify. They are not transparent when they ask you to migrate. You are not represented with all facts prior the switch.
Hey, Tal from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. Looking at our previous conversations, I see that we did not advise you to upgrade your plan, and when you inquired about it, we offered you the option to downgrade back to your previous plan. All of the plan's details, including the usage-based pricing model, are clearly present when accepting the plan. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.
May 9, 2024
Ich habe per Mail ein Problem geschildert und es hat keine 5 Minuten gedauert und ich habe sofort Hilfe bekommen. Super schneller Support! Vielen Dank Jemuel für deine Hilfe!
April 23, 2024
April 22, 2024
April 22, 2024
They make it easy to set up a robust review system. Lots of flexibility. Love that they allow video review capture. Always fast to respond to support requests. I had a question that support rep Jemuel addressed quickly which allowed me to generate review links for specific products.
April 22, 2024
Easy to use, very good support specially Ilan who is really helpful and kind.