Loox ‑ Product Reviews App
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Mary was very helpful - thank you :)
I was really excited about Loox at first - it seemed like the perfect fit. The design is clean and it looks great on-site, but once it’s set up, the functionality just isn’t where I expected it to be. It’s not intuitive to manage ongoing review requests, and I couldn't easily see who had received emails or who was still in the queue. For the price, I expected more visibility and control. It’s a good-looking tool, but lacks too many basics to justify the cost long-term.
Hi, Thanks for taking the time to leave a review. I'd be happy to clarify this. Review request emails can be managed from the Orders page of your Loox admin. We always aim to make Loox as easy and intuitive as possible, and your input is truly helpful as we continue to improve. I’ve sent you an email with more information on this and to hear more about your thoughts on what would help Loox improve the experience for you. I'll be happy to hear more of your thoughts there.
Contains foundational features for a low price.
So far, setup has been a breeze. The app makes it super easy to walk through all the steps and the interface is really nice!
This review pains me because loox has been such an instrumental part in my companies growth but their is a horrendous referral glitch that has cost my company over 50,000 in free sales this month. Upon further review these were mainly fraudulent. I have begged loox to turn off the referral feature but they said it is not possible. I have two companies both doing well over a million a month and am going to hope that writing negative reviews actually will get some traction. You guys used to rock but need to address this issue as it is costing my company far too much money.
Hey, Thank you for your feedback, and I’m sorry to hear about your recent experience with Referrals. I'd be happy to clarify this! Referral discount codes that were created can still be used in your store even after disabling the referral program and need to be manually deactivated within Shopify. I’ve reached out via email to guide you through deactivating these codes and to answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help! Thanks, Amit from the Loox team
Ken helped me with my issue! So far loving it, thanks!
Switched over from Judge.me - mainly for the superior design, and I'm really liking it so far! Convenient, visually uncluttered, and great customer support. Ran into an issue importing older reviews, which was promptly resolved (thanks, Ed!)
I was attempting to get my reviews to match up on my product's page, and I was very stumped on how to do so. Luckily, Mary was here to help me as I contacted the Loox help chat. She responded almost immediately, and the conversation only took about 15 minutes. She went through the process asking me great questions. This all led up to her even doing it for me, and I am very grateful.
Great customer service. Leogen managed to answer my query within minutes. Can totally recommend this app.
Meiner Meinung nach die beste App für Reviews und mehr, die das höchste Social Proof Potenzial bietet. Auch die in Shopify integrierte Nutzeroberfläche ist höchst intuitiv und anfängerfreundlich gestaltet, sodass das Setup schnell abgeschlossen ist. Fazit: Ich kann die App jedem wärmstens ans Herz legen.
We’re so grateful for the incredible support from the Loox team—especially Laurence M and George L! They followed up closely and helped us correctly display the star ratings on our collection pages and featured collection sections. This issue had been troubling us for a long time, and they resolved it with patience and professionalism. A truly kind and capable team—thank you for making our store better!
Laurence M was quick to reply to my support ticket and able to resolve my issue quickly. Highly recommended.
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