Loox ‑ Product Reviews App
All reviews
Bad customer support. I have email them over 5 times how can I have English and Greek language in the App and their responses are not giving solutions, im wondering if they even read our messages. Good app, awful support. Brrrrrrr
Hey, I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
If been using Loox for a year it’s been the best. Very easy to use and customise plus has an in Built post purchase smart upsell option. Plus it just works. I reached out recently and they worked on my store directly to add stars to collection pages and home featured products and cart! The service is top notch
Assistenza fantastica! Ringrazio tantissimo Liz che ha saputo aiutarmi in pochissimi minuti. Ha risultò tutto in maniera incredibile
Great customer service by Leogen
Loox is awesome. Only had it installed for a few weeks and already have 8 product reviews, plus upsells. Ken at Loox support has been very helpful in setting up my site with review widgets, etc.
Llevo poco tiempo con la app pero wow, vengo de otra app (muy famosa) y esta le gana por mucho, la recomiendo ampliamene (Hasta ahora)
i am happy i got my reviews set up thanks to Ed G
setup was easy - so 5 stars for now.
Ken was incredibly helpful when I had trouble with my comments. He not only quickly assisted with it but also identified the issue. Really appreciate his prompt and professional support :)
Ken S from Loox provided great support to help get the testimonials carousel on our site up and running! Thanks Ken!
We were having issues with flavor variant emails being sent out, and Ken S. from Loox support walked me through marking certain products for "NOREVIEW". This helped us ensure that our products were getting reviewed as a category (rather than individual variants) and made our LOOX reviews look much better & organized.
Update: sorry for not updating this 1 star review, but service was amazing! I recently opened another store, I'm wondering if you could take a look at it. Some technical issues there. Volkskistore.com
Hey, I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. If you’re open to it, please reply to the email we sent—we’d love the chance to make things right. Thanks Arielle from the Loox team
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