Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,209
chart
#521
All reviews
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Dec. 22, 2023
Don't use this APP. At the beginning, everything is FREE, then they put you into $19.99 plan. then after few months, there is a message pop up saying "You’ve reached the limit… Congratulations! Your business is doing well, and you have outgrown the Beginner plan, which is limited to 500 orders.", the new plan is more than double of the original plan. I am not going to pay $49.99/month. No WAY!!!
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers several different plans for stores of all sizes and needs. All our plans, including those for larger-scale stores, have an extremely high ROI. I’ve personally reached out to you so we can find the best solution for your store, and I am happy to continue the conversation with you privately.
Jan. 1, 2025
Amazing support, good job guys! Arielle did a great job helping me fix my specific setting for my review requests.
March 27, 2024
Rain was excellent in resolving our question in such a quick manner. We are very impressed with the service.
Dec. 21, 2023
Dec. 19, 2023
Amazing customer service! Any issues I faced were solved promptly. Really appreciate the Loox team's help. Used other reviews app as well, but by far, Loox is definitely the BEST. Customer service is a HUGE plus (aside from their AMAZING review features) Shoutout to Chester, Aya, and Mara, for their help :)
Dec. 19, 2023
Dec. 19, 2023
Very responsive and resolved the issue in five minutes (it was a Shopify issue, not a Loox issue). I see why your business is in the customer service space
Dec. 27, 2023
A customer of Loox for almost half a decade now. Faultless app. Incredibly features, amazing customer support team. Nothing compares. 5*
Hey, Tamarry from the Loox team here - I apologize for the confusion and I’m happy to help clear the air! Shopify requires explicit merchant consent when choosing an app subscription plan. All Shopify app developers (including Loox) cannot, on a technical level, change a store's plan or increase a store's payment terms without explicit approval of the new terms by the merchant or someone with permission to access the store's app billing. With that being said, I can see that we already resolved this in a private conversation, and in any case, I've reached out privately again to make sure that there isn't anything else I can assist you with.