Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,209
chart
#521
All reviews
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Dec. 17, 2023
If i don't choose to upgrade the plan, then i couldn't get in the admin, all the reviews disappeared! Why? robber
Hey, Rotem from the Loox team here :) The Loox admin is accessible regardless of your plan. Our Beginner plan is designed for stores starting their journey and is meant to help them grow their business. Once your order volume grows, we recommend upgrading the plan so that Loox is better suited for your needs. Even if you choose not to upgrade your plan, your reviews and settings remain exactly the same. I can see your Loox reviews are still displayed on your store pages. I would be happy to understand better what you are experiencing on your end. I've reached out to you privately; please find our email in your inbox so we can continue the conversation from there. Please also know that our support team is available 24/7 and always ready to provide you with assistance!
Dec. 17, 2023
Works exactly like it says it will! Would recommend for fast growing stores. Simple enough to setup and has enough customisation features. Two areas of improvements 1. No way to easily request reviews over Whatsapp 2. Lot of fraudelent cases slip through in the referral system where customers game it by giving the referral link to themselves
Hey, Tamarry from the Loox team here :) We really appreciate your feedback! We’re always looking for ways to improve, and we prioritize much of our development plans based on customer feedback. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Dec. 15, 2023
July 7, 2025
Great app with a wonderful support team! Omer from their support team helped save me a bunch of time by doing some bulk transfers for me when I was making changes to my store. I recommend!
Dec. 14, 2023
Jodel was prompt with responses and really helpful, superb service by the Loox team. Kudos and thanks!
Dec. 14, 2023