Loox: Product Reviews App & AI
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Rating
4.8
feedback
7,511
chart
#406
All reviews
Review RSS Feed
Feb. 28, 2024
Best review app - best features and amazing customer support - especially ROTEM - she was fast and professional! thanks!
Feb. 28, 2024
Rotem hat mir sehr schnell weitergeholfen und mein Problem gelöst! Der Support kann nicht besser sein.
Feb. 28, 2024
Excellent customer service. Aya was able to help me with an issue I had while installing a new theme on my site. It was a quick turnaround. Thank you. I love the Loox app.
Feb. 28, 2024
An app where not only everything works as intended, but they have a great customer support in case of any issues! Lilach not only helped me, but did the code modifications himself (fast!) and explained what he changed can only recommend
Feb. 27, 2024
Rain helped me within minutes of an email to get my reviews on my featured products page....Thanks Rain you saved the day!
Feb. 27, 2024
Feb. 29, 2024
Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed? UPDATE I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 emails, considering other services provide thousands of email sends for the same price. The plan in question has now been updated to be based on orders instead email sends, a change that feels even less user friendly than before. As for the assertion that said structure is built to "provide great return on investment", clearly we disagree as I wouldn't have left this review if I felt that $120/month was justified for the service we were getting.
Hey, Arielle from the Loox team here. I understand it's stressful to get a charge you weren't expecting. The plan and its pricing were presented and approved by your team, and no money whatsoever was taken without prior approval of the plan's terms. Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription. Since our plans are designed to grow with you, they include additional charges based on your monthly usage of the system. The charges you are referring to are usage fees, which were triggered as mentioned in the subscription's terms. We completely understand that costs are a big part of every merchant's decision about which apps to use, and we've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you personally to explain the situation further and to help find a resolution with you.
Feb. 27, 2024
Feb. 27, 2024
Super easy to use and set up. I am transferring over from Shopify Review App and the process was quick and easy
Feb. 27, 2024
Feb. 27, 2024
Thanks so much, Aya. You helped me with problems I was having with the review display. Wow! prompt service.
Feb. 15, 2025
Ellison provided great customer service - took care of my issue and solved it for me.
Feb. 26, 2024
Chester responded to my support request quickly and resolved my query in a very professional manner. With a support team like this it is nice to have an application like Loox in my online store. Super grateful!