Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
22,008
chart
#257
All reviews
Rating Breakdown
Review RSS Feed
Aug. 20, 2024
Loox has become a very frustrating experience with their 500 order limit and false statements about the plan working the exact same after the 500 limit is reached. If you start out on their Beginner plan you will eventually end up with the same issue we are having. Loox seems to assume every company has unlimited VC money to spend or is on a vertical growth trajectory. We are averaging around 2-3 reviews per month with Loox on 60-90 orders of a Made in the USA item. Because we passed their ridiculous lifetime 500 order limit on the Beginner plan they have degraded their service despite still paying monthly for it to force an upgrade. With our order volume Loox will cost at best 38 cents per order or almost two percent of our Revenue minus COGS. This is the same cost as Shopify which provides an astronomically higher value. They won't listen and yes they did offer a discount but its still not enough to warrant not switching to Omnisend Reviews which would cost us $0 extra to start using. I don't want to write this review but after being lied to about the software working and "I could stay on the beginner plan" but yet everyone when we have an issue with the software not working tells me you need to upgrade. They are simply just pushing us away. I have exchanged email after email with them about this concern and they don't seem to care.
Hey, Tal from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. Loox offers several different plans for stores of all sizes and needs. Our Beginner plan is designed to be the first step for stores that are starting their journey. Our review solution helps merchants scale and grow their business by collecting UGC and increasing their sales as a result of better social proof. We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment for merchants at any stage. In any case, our support team is available 24/7 and always happy to help.
Aug. 17, 2024
We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked. It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product. This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
Aug. 16, 2024
BE CAREFUL with this application. When you have a lot of orders, you pay accordingly. I received a $450 bill in 15 days.
Hey there, Arielle from the Loox team here. We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in several places throughout the subscription process. We've reached out to you privately via email and look forward to continuing this conversation there.
Aug. 13, 2024
If you export the reviews Loox gives you highly compressed images so you can't use other apps, even though they could just give the high resolution URL. This is a dodgy tactic. I am switching all stores to judge.me who can mimic the style for a fraction of the cost ($15pm) with more features. I would avoid !
Hey, Shany from the Loox team here. I'm genuinely sorry to hear your experience with Loox was not as you expected. Your reviews export file from Loox includes links to your photo reviews in the best quality determined by our system. I would be more than happy to help you resolve any issues. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
Aug. 13, 2024
Zuerst war die App ganz gut aber jetzt importiert sie falsche Produkte. Ich weiß nicht wieso aber es ist nicht gut für mein Geschäft
Hey there, Sara from the Loox team here. Thanks for taking the time to leave a review. I've reached out to you via email to provide you with further assistance. I look forward to continuing the conversation there!
Aug. 11, 2024
没有订阅，也没有使用过，扣了几个月的费用
Store
My Store
Using app
3 months
Hey, Arielle from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. Since Shopify requires explicit merchant consent when choosing an app subscription plan, we cannot choose or subscribe to a plan for you. In any case, our support team is available 24/7 and always happy to help! I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Aug. 2, 2024
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
July 24, 2024
Man kann die maximalen Kosten von monatlich 760 USD nicht im Backend auf einen geringeren Betrag anpassen. Null Sterne würde ich dafür geben.
Hey, Sara from the Loox team here. Thanks for your review. Loox has 3 different subscription plans so that merchants have the freedom to choose whichever one best fits their budget. I've reached out to you via email to see how we can best assist you- I look forward to continuing the conversation there.
July 5, 2024
every time i try to use the app and import a review i get an error message. i haven't had a single use for the app yet. very frustrating. cant get any help from support.
Hey, Rotem from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support, and I look forward to continuing the conversation there.
July 3, 2024
Payment deductions were made even after uninstalling the app.
Hey, Shany from the Loox team here. Sometimes, app charges are automatically triggered before an app is uninstalled. While Shopify stops all future charges for the app, it will not stop any pending charges that have already been created. I've reached out to you privately via email to provide you with further assistance, and I look forward to continuing the conversation there. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise.
July 1, 2024
pessima vcs n respodem
Hey, Shany from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I've reached out to you privately via email to provide you with further assistance, and I look forward to continuing the conversation there. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise.
June 30, 2024
These are thieves. they still deduct money from your bank account eventhough you are not using their product
Hey, Rotem from the Loox team here. Sometimes, app charges are automatically triggered before an app is uninstalled. While Shopify stops all future charges for the app, it will not stop any pending charges that have already been created. I’ve reached out to you privately through our support email to refund you for this charge :)
June 28, 2024
Very bad, they make it impossible to find a cancel subscription button. Feels scammy
Hey, Arielle from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve personally contacted you regarding your subscription and am happy to continue the conversation with you privately.
June 28, 2024
I do not recommend this app. Every time I try to filter reviews for products, it gives me a loading error. I have to cancel the product download and re-download it, and even then, this doesn't always work.
Hey, Rotem from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
June 23, 2024
Disappointed with the Service and Support. Poor Customer Support: I faced issues with importing reviews, and despite multiple communications with their support team, the problems remained unresolved. Lack of Transparency: Even though I was already paying for the service, I was unexpectedly offered a 60-day trial instead of a direct solution to the issues I was facing. Inconsistent Performance: The app's functionality was unreliable, affecting my store's review management process. I decided to remove the app due to these ongoing challenges and the inadequate support provided. As a paying customer, I expected more reliable service and better communication. Recommendation: I would advise potential users to carefully consider their needs and explore other options that may offer more consistent performance and responsive customer support.
June 23, 2024
just downloaded the app because it said 10 dollars at first, the actual plan is 15 dollars (thats fine) i got the notification i'd be able to import temu reviews, but that was a lie too
Hey, Arielle from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers several different plans for stores of all sizes and needs, including the Beginner plan you are addressing. I’ve personally reached out to you regarding your plan and import process and am happy to continue the conversation with you privately.
June 21, 2024
I am finding it hard to use
Hey there, Sara from the Loox team here- thanks for your review! I've reached out to you via email to provide you with further assistance. I look forward to continuing the conversation there :)
June 14, 2024
It's not $9.99 as it says, instead it's $14.99
Hey, Arielle from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.
June 13, 2024
It is too expensive. More apps do the same way cheaper than this one. I was paying 10usd and suddenly they change me to 30usd per month. They are counting all the orders, my store is COD but not all orders are paid, so they should not count.
Hey, Arielle from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. All of the details of the plan are present when accepting the plan. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.
June 7, 2024
Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews
Hey there, Sara from the Loox team here. We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in several places throughout the subscription process. We've reached out to you privately via email and look forward to continuing this conversation there.