Loox ‑ Product Reviews App
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they charged us $160 without warning and we don't even know what it was for. And they charged this money SEPARATELY from the subscription fee. This looks like fraud
DO NOT USE THIS APP, THERE ARE WAAAAAAAY CHEAPER ALTERNATIVES THAT DO THE EXACT SAME THING. THEY CHARGED ME NEARLY 1K IN USAGE FEES LAST MONTH, THE PRICING STRUCTURE IS ESSENTIALLY A SCAM.
Hey, we do our best to keep our pricing clear and transparent, with all details available on our website, Shopify listing, and within the app. Our usage plan exists for merchants with a seasonal order volume, whereas our Unlimited plan comes at a fixed predictable cost. Having said that, it's obvious that the recent charge came as a surprise to you - we are sorry, and we'd love the chance to make things right. We’ve tried reaching out privately over the last couple of days to review your plan options. If you haven’t seen our latest message, please contact us from the relevant email address at [email protected], and we’ll be happy to help.
breaks often
Hey - We've reached out directly to understand what happened. Our team is available 24/7, and if anything isn't working properly, we'll get on it right away!
We’ve had a major issue with Loox referral codes adding duplicate items to cart that customers can’t remove. Reported months ago with proof, still not fixed. Cost us sales and returns. Support treated it like a new issue. Not recommended.
Hey, thank you for your honest feedback. We're genuinely sorry we fell short - both with the issue itself and with the support experience along the way. That's not the standard we hold ourselves to. We've reached out to you directly and look forward to making this right.
Very bad. Don't use.
Hey, Yarin from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.
You have to pay 40$ to remove branding.
It did not work. I tried to use it many times , but the result is bad
Hey, I’m sorry to hear you didn’t get the results you expected. I’ve reached out via email and would be happy to assist whenever it’s good for you.
Be careful with this app. It draws you in with the beginner plan, but once you reach the quota, a number of limitations appear that were never clearly explained when signing up. Communication then becomes extremely poor, and I was given incorrect information on more than one occasion. Although they say you can continue using the beginner plan, you are required to complete multiple steps every time just to access the Loox app. Most of the time these steps aren’t even available, which means you can’t actually use the app. I WOULD STRONGLY ADVISE SEARCHING FOR A MORE RELIABLE LONG-TERM REVIEW SOLTUION
Hey, Thank you for taking the time to leave your feedback. We're sorry to hear about your experience, and we'd love the chance to make things right. We’ve reached out privately to go over your current plan with you and share more details. Feel free to reply whenever it works for you.
Hi, thank you for taking the time to leave your feedback. We're sorry to hear about your experience, and we'd love the chance to make things right. We’ve sent you an email, feel free to reply whenever it works for you.
Hey, thank you for sharing this feedback. We have contacted you privately to see how we can help you further, please feel free to respond whenever convenient.
Fatal gestion de anulacion de suscripcion de la app muy mal. No me deja publicar encima reseñas malas todo esta comprado
Overpriced - Judge me is way cheaper
Hey, thanks for taking the time to leave this feedback. I'm sorry if our pricing wasn't quite what you were looking for. Pricing is an important factor, and we’ve designed several pricing tiers, including our affordable Beginner plan, to support businesses at different growth stages. Loox quickly delivers high value by helping you gather impactful reviews, boosting conversion, increasing retention, and driving referrals. We've followed up with you privately to go over your options in more detail. Our support team is available 24/7 and happy to assist!
They're forcing me to choose the expensive plan; if I don't choose it, I can't access the app.
Hey, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. I’ve reached out via email to go over the plan options with you and answer any questions. Please feel free to reply whenever it’s convenient. We’re here to help!
I have been using this application for 2 months. I do not recommend it! I selected the Scale plan and after some time I noticed that in addition to the amount related to the plan they charged me another 40 dollars. I studied a little and saw that they charge a commission for each order!! From my point of view it is not normal for them to charge you as an affiliate without doing anything for those orders. Be careful!!! As for support, they did not respond to any messages. The application is ok but very difficult to set up, they do not offer help. In short, they associate with you in the business and make you do nothing. I decided to uninstall it.
Hey, thanks so much for sharing this. I'm sorry your recent charges came as a surprise. We’ve tried reaching out privately over the last couple of days to review your plan options. If you haven’t seen our latest message, please contact us from the relevant email address at [email protected], and we’ll be happy to help.
don't use, mofos are scammers, pay as you go tf, didn't even see I thought scale meant unlimited as they show but its pay as you go which charged me $3000
Hey, thank you for your feedback. We noticed that you left a 1-star review without additional comments. We’re sorry to hear that your experience didn’t meet your expectations, and we'd love to learn more about what went wrong. If you’re open to it, please reply to the email we sent, we’d love the chance to make things right.
SON UNOS COMPLETOS ABUSIVOS!!!! CUIDADO SI ESCALAS PORQUE POR SUS HUEVOS TE COBRAN SOLO POR TRANSACCIONAR ORDENES, SON UNOS ESTAFADORES ENGAÑOSOS! CUIDADOOOOO
Hey, Omer from the Loox team here. I'm sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing clear, with all details available on our website, Shopify listing, and within the app. I’ve reached out to you via email and would be happy to continue the conversation there and address any more of your concerns.
The service is absolutely terrible. I spend approximately $200-300 USD every month, and whenever I need to make changes, I contact customer service, but they always transfer me to their second-tier support team. Then I have to wait a very long time before I receive an email reply. The service is just awful.
Hey, thanks for taking the time to share your feedback. We are sorry to hear that your experience with our support did not meet expectations. Our goal is to provide clear, helpful, and timely assistance, and we take comments like this seriously. We have reached out by email to better understand what happened and to see how we can assist.
even though you unpublished the review, they can still be seen on google. Any crazy person can write you a horrible untrue review or just give you 1 star for nothing and even though you "unpublished" it, they are still shown on google. before getting this app, make sure you know this.
Hey, thanks so much for sharing your feedback. In order to participate in Google’s Product Ratings program, merchants are required to follow specific guidelines set by Google. We’d love to continue the conversation and address any concerns you may have, we've reached out to you via email, please feel free to get back to us when convenient - we'd be happy to help.
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