Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,196
chart
#526
All reviews
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July 14, 2025
The app looks great though it doesn't have a profanity filter meaning all reviews effectively need to be manually reviewed if you don't want to be caught out.
July 7, 2025
kann meine Bewertungen nicht verwalten nur weil ich über 500 bestellungen erhalten habe
Hey, Loox offers several different plans for stores at different stages of their Shopify journey. Our Beginner plan is designed for stores who are starting their journey to help them grow their business- but this plan will never block your access to your Loox account. You can always access your admin and continue to manage your reviews. I've reached out to you privately via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Sara Loox Support
July 3, 2025
This is a pitfall and it's very expensive.
Store
My Store
Using app
3 months
Hey, I’m sorry to hear that our pricing didn’t quite meet your expectations. Loox offers a range of pricing tiers - including our affordable Beginner plan- designed to support businesses at every stage of growth. Our goal is to deliver high value no matter where you are on your journey. As I wasn’t able to locate your store to follow up privately, feel free to reach out to our support team at [email protected], which is available 24/7, and will be happy to assist you in exploring the plan that works best for you. Thanks, Amit from the Loox Team
July 1, 2025
1) Widgets are super slow to load on your website, leaving a blank space during up to several second before they appear. I contacted customer service, who are nice people. But 15 days later the issue still isn't resolved. They only suggested I speed up my website. BUT my website is already fast and it wouldn't solve the issue anyway because the delay appears after the website is loaded. Disappointed. 2) Also, the UX on the back-end is quite terrible.
Hey, we're sorry to hear that your experience with Loox so far has not been what you expected- we're here to make things right. Loox is built with performance in mind and utilizes a CDN (content delivery network) to serve scripts and photos. In addition, to make sure Loox elements don't affect your loading times, Loox only starts loading after the page is fully loaded. Regarding UX, we pride ourselves on our user-friendly, set-and-forget admin. I've reached out to you privately to hear more of your feedback and make sure we make things right, and I look forward to continuing the conversation there! Best, Sara F Loox Support
June 24, 2025
The support is absolutely terrible. We’ve been asking for help for three days now, and every time they say someone will get back to us — but our questions remain unanswered. We specifically asked for support to connect our reviews to Google Shopping. They told us we need all sorts of IDs and product identifiers — which is simply not true, and not every store has those. When we asked them to help set it up for us, they completely went silent. This is genuinely one of the worst apps we’ve ever used. We were considering using this app on another store where we do around €30 million in annual revenue — but after this experience, there’s no chance we will. It’s absolutely outrageous to pay a premium price and get such poor service in return. Avoid this app — there are far better alternatives with proper support.
Hey, we're sorry to hear about your experience with our support team. We always aim to provide excellent support, and I’m sorry to hear we missed the mark this time. Google has a clear list of requirements needed to display your reviews on Google Shopping. While we can't change Google's guidelines, we're always happy to guide merchants on how to meet the requirements listed by Google. I've reached out to you via email to guide you on next steps to getting your integration up and running. Please feel free to reply whenever it’s convenient, we’re here to help! Best, Omer from Loox Support
June 18, 2025
This review pains me because loox has been such an instrumental part in my companies growth but their is a horrendous referral glitch that has cost my company over 50,000 in free sales this month. Upon further review these were mainly fraudulent. I have begged loox to turn off the referral feature but they said it is not possible. I have two companies both doing well over a million a month and am going to hope that writing negative reviews actually will get some traction. You guys used to rock but need to address this issue as it is costing my company far too much money.
Hey, Thank you for your feedback, and I’m sorry to hear about your recent experience with Referrals. I'd be happy to clarify this! Referral discount codes that were created can still be used in your store even after disabling the referral program and need to be manually deactivated within Shopify. I’ve reached out via email to guide you through deactivating these codes and to answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help! Thanks, Amit from the Loox team
June 13, 2025
al principio funciona genial, pero no me gusta que te obligue básicamente a contratar un mejor plan. No existe una opción de menor cantidad de reseñas, sino que te obliga a ir por un plan más caro.
Thanks for taking the time to share your feedback. Loox offers several plans to support stores at different stages of their Shopify journey. The Beginner plan is designed to help newer stores get started and grow. I’ve reached out via email to help you go over your current plan and make sure you’re set up with what works best for your store. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Dolev from the Loox team
June 10, 2025
Price is too high.
Hey, I'm sorry if our pricing wasn't quite what you were looking for. With Loox, you can choose the plan that best suits your merchant journey and business scale. Our goal is to make sure that every store gets value from Loox, regardless of plan. I’ve followed up via email in case you'd like help reviewing your current plan or finding a better fit. We’d love the opportunity to make things right. — Dolev from the Loox team
June 6, 2025
Bad customer support. I have email them over 5 times how can I have English and Greek language in the App and their responses are not giving solutions, im wondering if they even read our messages. Good app, awful support. Brrrrrrr
Hey, I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
April 21, 2025
too expensive. I don't know why these review apps are too expensive. They should be affordable. People who are not established cannot afford the prices.
Hey, I'm sorry if our pricing wasn't quite what you were looking for. We’ve designed several pricing tiers, including our affordable Beginner plan, to support businesses at different growth stages. Loox quickly delivers high value by helping you gather impactful reviews, boosting conversion, increasing retention, and driving referrals. If you have any questions about our plans or need help finding the best fit, feel free to reach out—our support team is available 24/7 and happy to assist! Thanks, Arielle from the Loox team
April 13, 2025
worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now
Hey, Thank you for your feedback, and I’m sorry that was your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark. If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right. Thanks, Amit from the Loox team
April 17, 2025
Edit: how convenient, they only addressed one out of 4 issues that I brought up in their reply. Now they offer me 30% off the money-pit scale plan lol. The app didn’t work total of 3 weeks out of two months now. We’re already with Judge.me $15 unlimited everything. Cheers! We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.
Thanks for taking the time to share your feedback. We understand how frustrating it can be when things don’t work as expected and appreciate the opportunity to look into this further. It looks like you reached the email limit on your Beginner Plan. The email and order quotas are triggered and tracked differently on this plan, and we’re happy to walk you through what each one includes and help you find the right plan for your needs. If you’re open to it, please reply to the email we sent—we’d love the chance to make things right. Best, Sara from the Loox team
April 10, 2025
Don`t go with loox, was great before, but now is too expensive, you can judge me but if you got 1000 orders on your website, 100$ is just the beggingn bill
Hey, I’m sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing, and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases. I’ve reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help!"
March 24, 2025
Their support is extremely poor! I have been writing to them for days. but no response whatsoever. I am deleting their app.
Hey, Thank you for your feedback, and I’m sorry that was your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark. If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right. Thanks, Amit from the Loox team
Feb. 25, 2025
They overcharge you and have no way to downgrade for smaller shops. The Loox subscription costs more than the shopify subscription
Hey, Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped. Loox offers several different plans for stores at different stages of their Shopify journey. I'm glad you were able to downgrade to a plan that better suits your store's needs. I’ve reached out to you via email and would be happy to continue the conversation there and address any more of your concerns. Best, Tal.
Feb. 6, 2025
Hey, thank you for your feedback. I noticed that you left a 1-star review without additional comments, and I am sorry to hear that your experience didn’t meet your expectations. I've contacted you through email and would love to help with any questions you may have. Best, Shany from the Loox team
Feb. 5, 2025
Automatically change the plan to the one with higher price without our authorization
Hey, I’m sorry for any confusion here, and I’d be happy to help clear things up. You have full control over your Loox plan and can switch it anytime in your Loox admin. Since explicit merchant consent is required for any plan changes, we don’t have a way to update your plan on our end. I’ve sent you an email to go over your plan and make sure everything is sorted. Just reply whenever it’s convenient—we’re happy to help! Best, Sara from the Loox team
Jan. 17, 2025
app bucht trotz vorheriger 10 tägiger deinstallierung noch immer ab
Hey, I’m sorry to hear that the recent charge came as a surprise, It seems that it was created before you removed Loox from your store, which is why you were invoiced for it. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
Jan. 12, 2025
Be carefull they take a lot of money for displaying only review, I have been charged 700 EURO A MONTH without any warning
Hey Mein Gebet GmbH, I’m sorry to hear that the recent charges came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing, and within the app. While our focus is collecting and displaying reviews, our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases. I’ve reached out via email to help you find a plan that best suits your business scale. Please feel free to reply whenever it’s convenient—we’re here to help! Rotem from the Loox team