Loox ‑ Product Reviews App
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This review is about Reviewers.com (a service that’s part of Loox). We tested it and gifted 10 sets of 3 framed prints to their “reviewers,” with a total cost of $2,700. So far (almost one month after delivery), we’ve received 8 reviews instead of 10. One review was negative and misleading. The reviewer stated that the prints were “not glass like it claimed to be,” even though this was not stated on the product page. They also said the quality was “terrible,” yet didn’t show any specific defect in the video. Without the caption, sound, or text, the video would actually look like a positive showcase of nice prints. This makes the process feel unreliable, even though Loox promised honest reviews. We also received a few very unprofessional reviews that appear to have been left quickly just to unlock more free products from other brands. Their policy prevents reviewers from requesting new gifts until they leave a review, but there don’t seem to be meaningful consequences for reviewers who never submit one — which likely explains the two missing reviews. Other important limitations: You can’t approve or choose who receives your products. It doesn’t seem like Reviewers.com thoroughly vets reviewers. To be fair, we did receive 2 really great reviews. But overall, based on our experience, the results didn’t justify the cost and felt risky for brands.
Hey, thank you so much for your feedback. We built this platform to provide merchants with valuable visual social proof, and we’re sorry to hear that your experience didn’t meet your expectations. While each member of the community is vetted with a sample review before they’re allowed to join, we’re redefining the community standards for quality and are now re-vetting the entire community to ensure they meet our heightened bar. Although we can’t guarantee a 100% response rate, we send multiple reminders to reduce ghosting, and any Reviewer who doesn’t leave a review on a product is not allowed to participate in future campaigns.
Super unhappy with the support. Have messaged them twice as reviews dont show the same on the landing page as on the product pages. Time for me to look into a new reviews app.
Hey, I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. It looks like our previous replies may not have reached you, but we’ve since followed up directly and would really appreciate the opportunity to help resolve this for you. Please feel free to reply whenever it’s convenient. We’re here to help!
With the new interface of their software, when searching for a specific user and trying to unpublish that user’s reviews, it ended up unpublishing all product reviews on the website instead. What’s ridiculous is that they haven’t provided any solution and are only suggesting that we switch back to the old version. It’s been three days and this bug still hasn’t been fixed. I’m starting to wonder if they’ve laid off all their developers—how can such a simple bug remain unresolved? They only take money but offer no real solutions. I think they’re going to lose a lot of loyal customers. This is really terrible!
Hey, thanks so much for sharing your feedback. I'm truly sorry to hear your experience with Loox was not as you expected. We wanted to let you know that this is now resolved, and we have reached out to you privately to ensure everything is working as expected and to see if we can help with anything else.
Strong Warning to Merchants Hidden charges, extremely misleading pricing. Avoid. This is one of the most unethical and non-transparent Shopify apps I have ever used. Loox charges extra fees without clear awareness or meaningful consent, purely based on order count — even if you do NOT use any of their so-called advanced features. We only used Loox for basic product review display on product pages. We did NOT: send review request emails use upsells use referrals use discounts or automations Yet we were automatically charged an additional $40 “usage fee” per month. When confronted, support explicitly stated that usage fees apply regardless of whether features are used or not, and they refused to refund charges for unused functionality. This is not a pricing issue — this is a billing trap designed to quietly extract more money from merchants who don’t constantly audit their Shopify invoices. Serious warning to all merchants: Check your Shopify bills every month Do NOT assume you’re only paying the base plan Many stores are likely being overcharged without realizing it I genuinely regret installing this app. I wouldn’t even give it one star if that were possible.
Hey, I’m sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. We've reached out to you privately via email to go over this. Please feel free to reply whenever convenient for you.
Hey, thank you for your feedback. We noticed that you left a 1-star review without additional comments. We’re sorry to hear that your experience didn’t meet your expectations, and we'd love to learn more about what went wrong. If you’re open to it, please reply to the email we sent, we’d love the chance to make things right.
SON UNOS COMPLETOS ABUSIVOS!!!! CUIDADO SI ESCALAS PORQUE POR SUS HUEVOS TE COBRAN SOLO POR TRANSACCIONAR ORDENES, SON UNOS ESTAFADORES ENGAÑOSOS! CUIDADOOOOO
Hey, Omer from the Loox team here. I'm sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing clear, with all details available on our website, Shopify listing, and within the app. I’ve reached out to you via email and would be happy to continue the conversation there and address any more of your concerns.
The service is absolutely terrible. I spend approximately $200-300 USD every month, and whenever I need to make changes, I contact customer service, but they always transfer me to their second-tier support team. Then I have to wait a very long time before I receive an email reply. The service is just awful.
Hey, thanks for taking the time to share your feedback. We are sorry to hear that your experience with our support did not meet expectations. Our goal is to provide clear, helpful, and timely assistance, and we take comments like this seriously. We have reached out by email to better understand what happened and to see how we can assist.
even though you unpublished the review, they can still be seen on google. Any crazy person can write you a horrible untrue review or just give you 1 star for nothing and even though you "unpublished" it, they are still shown on google. before getting this app, make sure you know this.
Hey, thanks so much for sharing your feedback. In order to participate in Google’s Product Ratings program, merchants are required to follow specific guidelines set by Google. We’d love to continue the conversation and address any concerns you may have, we've reached out to you via email, please feel free to get back to us when convenient - we'd be happy to help.
its very difficult to import reviews from etsy and they dont provide much help
Hey, thank you for your feedback, and I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. If you’re open to it, we’d love to continue the conversation and address your concern. Just reply to the email we sent privately, and we’ll do our best to make things right.
强制升级高级套餐。
Hey, Thanks so much for bringing this to our attention. We’ve reached out privately to go over your current plan with you and share more details. We’re always happy to help if anything is unclear.
n jhbjbb njhhjgiib iuggigig.
Hey, we’re sorry to hear your experience didn’t meet expectations. We’d really appreciate the opportunity to learn more about your time with us and make things right. We’ve reached out via email - you’re welcome to reply whenever it’s convenient.
The app is overpriced and charges additional fees during use without clear notice. I don’t recommend it.
Hey, I’m sorry if there was any confusion about the charges. We want to make sure our pricing is straightforward and transparent. We’re committed to offering tools that truly support your growth - helping you attract more customers, increase conversions, and inspire repeat purchases. We're sorry your experience didn’t reflect that. I’ve reached out via email to go over your plan with you and answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help!
Great app but they charge you EXTRA $40 FOR EVERY 300 orders after the first 300. Without any notice I got big bill due to Black Friday sales. Compared to the competition this is like 40x the price. changing to another app and recommend to anyone with more than 300 orders to BEWARE.
Hey, thank you for sharing your feedback. I am sorry the recent charge came as a surprise. We aim to keep pricing clear and easy to review across our site, our Shopify listing, and inside the app, and we focus on delivering meaningful value through tools that help bring in new customers, raise conversions, and encourage repeat purchases. I reached out by email to review your plan together and answer any questions you may have. You are welcome to reply whenever it is convenient.
0 support , no clues how app works , worst app, cant add images, cant edit reviews.
It’s terrrbly expensive and I hate paying so much for this app. I had to cancel it today
Complete scam do not use this platform, they charge you 40$ for every 300 orders you get, for doing NOTHING. no sending reviews, no nothing, just a flat 40$ per 300 orders. the audacity for a review app to do that is astounding.
Hey, I’m sorry if there was any misunderstanding about the pricing of your plan. We do our best to keep our pricing as transparent as possible. Loox offers various plans to accommodate stores of all sizes and budgets - from just stores starting out to stores with tens of thousands of orders a month. I’m happy to walk you through your current plan and go over all the details and see if another one of our plans might be a better fit for your store's current needs. I've reached out to you via email and am looking forward to continuing the conversation there. Best, Sara
LOOK FOR ALTERNATIVE APPS. DO NOT USE THIS OR PAY FOR SCALE PLAN. Loox Used to be a good app. When contacting them with a issue in order to help me i had to upgrade my plan and then when i got in touch after upgrading they close the chat as soon as they get a chance so without any human help.
Hey, thank you for your feedback, and sorry to hear about your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark. Our support team agents close the chat when no response is received for over 5 minutes, which I see is what happened in your case. However, you can always reach out again and we'd be happy to assist. If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right. Best, Sara from the Loox team
La app ha dejado de funcionar y no puedo comunicarme con el equipo loox
Hey, we’re sorry you didn’t receive the level of support we aim to provide and we’d love the chance to make it right. We’ve reached out to you via email where we'd be happy to continue assisting you and address any of your concerns.
Hi ProjectorScene, Thank you for sharing your feedback. I’m sorry to hear your experience with Loox wasn’t as positive as we’d hoped. I’ve just sent you an email so we can look into this together. Please reply whenever it’s convenient, and we’ll do our best to assist. Thanks, Omer from the Loox Support team
sizin gelen siparişlerle ne işiniz olabilir acaba 500 siparişle sınırlandırıyorsun berbat bir uygulama
Hey, Thank you for taking the time to share your feedback. At Loox, we always aim to be as transparent as possible; all plan details are clearly outlined on our website, Shopify app listing, and within the app itself. Our Beginner plan is designed to support growing stores and help them get the most value as they scale. I understand that this was not what you expected. If you're open to it, we'd love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we'll do our best to make things
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