Loox ‑ Product Reviews App
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moin compliquer les etapes. merci
Hey, Thanks for sharing your feedback with us! We’re always looking to improve, so we’d love to hear more about what felt complicated for you. We’ve followed up privately to better understand your experience and help make using Loox as smooth as possible. Thanks, Rotem from the Loox Team
Still waiting for my refund after being charged and asked to pay again
Hey, I’m sorry to hear about your experience so far. I see that you've contacted us and that our reply was not received. I’ve reached out to you via the "Contact Us" form in your store and would be happy to continue the conversation there and address any more of your concerns. Thanks, Arielle from the Loox team
Hey there, Sara from the Loox team here :) Thanks for taking the time to leave us a review! I've reached out to you via email to see how I can help improve your experience with Loox. I look forward to continuing the conversation there!
I was really excited to move from another app as Loox seemed to have everything I need for my store which relies heavily on reviews to generate sales. The previous review app posted all of our reviews to our FB business page. Loox DOES NOT even though they claim they syndicate reviews to Meta. Given that, we will need to find a differently platform for our reviews and referrals.
Hey, Rotem from the Loox team here. Thanks for sharing your feedback. I'm truly sorry to hear your experience with Loox is not as you expected. Loox offers an integration that syncs your reviews with Meta, allowing you to showcase your reviews on your Facebook and Instagram shops. Plus, you can easily share your reviews on social media directly from your Loox dashboard. In any case, our support team is available 24/7. Please don't hesitate to contact us with any questions or requests you have.
good app for reviews but terrible terrible support. Not people themselves, but it is very hard to find the chat window and then get to recent conversations which is very annoying.
Hey, Shany from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I’ve reached out to you privately through the email associated with your store :) In any case, our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.
Almost the reviews app I needed. Here's what's missing: - You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service. - You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck. - You can't customize the color of the font used. The font will be black regardless of the color you use on your website. Again, this makes the widget look like it doesn't belong there.
Hey, Rotem from the Loox team here. Thanks for sharing your experience with Loox. We’re always looking for ways to improve, and customer feedback plays a crucial role when prioritizing our app roadmap. I'm happy to pass along your suggestions to our Product team, and I hope to see you again as our merchant in the future :)
This is a great platform for showing off reviews of my online store to people who are skeptical about shopping on my online stores.
It's hard to change settings for different features.
I love Loox but the email reviews that customers can't review right on the email are annoying. it has to take me to the page.
The app is really great: easy to install, easy to customize, fun to work with - and super fast loading in the frontend. I would have loved to work with it, but decided against it for two reasons: A) It is not possible to show the full name of the reviewer. I understand that Loox wants to give the reviewer "privacy" – but I find it not very trustful in shops when the name of the reviewer is shortened. B) The pricing is insane! You basically need the 39$ plan if you want to customize it to your needs – while other apps cost only a half or third. I really would love to work with Loox. If there may come a time when the pricing is more affordable for smaller shops like mine – let me know and I'm in.
Hey, Sara from the Loox team here :) Thank you for your valuable feedback! I've reached out to you privately via email and look forward to continuing the conversation there.
good app can help grow brand w socai proof
An sich ist das top, mir fehlen da nur mehrere Sprachen
The app is very good but a little expensive tho
Tuve que borrarla porque no podia hacer nada si no pagaba por un plan mas caro, estoy hablando de ni siquiera ver las cosas generadas en mi plan mas bajo, simplemente no veia nada mas que el plan de pagos en el "dashboard" de shopify,tampoco pude ponerme en contacto dentro de su pagina a manera de soporte. Que decepcion!
Hey, Tamarry from the Loox team here :) Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. All our plans, including those for larger scale stores, have an extremely high ROI. In any case, our support team is available 24/7 and always happy to help! I have reached out privately to answer any questions you may have.
What we were looking for, it suits our needs. The referral program is very interesting. The rest works as expected. EDIT: Overall, we’re happy with many aspects of the platform. However, a key limitation is that the photo review discount cannot be conditioned based on the product or category purchased. Whether a customer buys a low-cost item or a high-ticket product, they receive the same €20 discount. This lack of flexibility creates an imbalance for stores with very different price ranges. In addition, support hasn’t always fully understood our requests, which has made resolving this issue more difficult. Because of this, we are starting to explore alternative solutions.
Thank you for taking the time to share your feedback. We’re glad to hear you’re happy with Loox. That said, I'm sorry we missed the mark with our support. We aim to provide top-notch service, so it's disappointing to know we fell short this time. We’ve followed up with you privately to discuss your options for discounts in more detail. Our support team is available 24/7 and happy to assist!
The app is fairly good and reasonably customizable. They haven't however replied to my emailed 'help request' for over 5 days. Not great service.
Hey, Sapir from the Loox team here :) Our support team is available 24/7 and is always happy to help! As mentioned when you open an issue with support, you should receive an answer within 24 hours. I took a look at the email you sent us and it seems like our support team responded within several minutes. As our response seems to have been missed, I’ve reached out to you privately through our support email and through the 'Contact Us' form in your store to try and solve this as quickly as possible :)
Sadly im not happy with Loox app. It was a nightmare to set up the integration to google reviews. I will try other options
Loox was easy to setup and integrated well. However, their payment system is scummy and very well hidden. It may look like the app is well priced, but when you start to grow it costs insane amounts of money--Loox charges you an ADDITIONAL $40 for every 400 review request emails that you send over the 300 email threshold. That's one costly email!
Hey, Josh from the Loox team here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers several different plans for stores at different stages of their Shopify journey. Our most popular plan, the Growth plan, is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
There were a lot of problems. We were always paying, and the reviews suddenly disappeared .I don't know what the problem is, hope it can be adjusted as soon as possible
Hey, Lilach from the Loox team here :) I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
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