Loox: Product Reviews App & AI
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Rating
4.8
feedback
7,519
chart
#398
All reviews
Review RSS Feed
March 27, 2024
Rain was excellent in resolving our question in such a quick manner. We are very impressed with the service.
Dec. 21, 2023
Dec. 19, 2023
Amazing customer service! Any issues I faced were solved promptly. Really appreciate the Loox team's help. Used other reviews app as well, but by far, Loox is definitely the BEST. Customer service is a HUGE plus (aside from their AMAZING review features) Shoutout to Chester, Aya, and Mara, for their help :)
Dec. 19, 2023
Dec. 19, 2023
Very responsive and resolved the issue in five minutes (it was a Shopify issue, not a Loox issue). I see why your business is in the customer service space
Dec. 27, 2023
A customer of Loox for almost half a decade now. Faultless app. Incredibly features, amazing customer support team. Nothing compares. 5*
Hey, Tamarry from the Loox team here - I apologize for the confusion and I’m happy to help clear the air! Shopify requires explicit merchant consent when choosing an app subscription plan. All Shopify app developers (including Loox) cannot, on a technical level, change a store's plan or increase a store's payment terms without explicit approval of the new terms by the merchant or someone with permission to access the store's app billing. With that being said, I can see that we already resolved this in a private conversation, and in any case, I've reached out privately again to make sure that there isn't anything else I can assist you with.
Dec. 17, 2023
If i don't choose to upgrade the plan, then i couldn't get in the admin, all the reviews disappeared! Why? robber
Hey, Rotem from the Loox team here :) The Loox admin is accessible regardless of your plan. Our Beginner plan is designed for stores starting their journey and is meant to help them grow their business. Once your order volume grows, we recommend upgrading the plan so that Loox is better suited for your needs. Even if you choose not to upgrade your plan, your reviews and settings remain exactly the same. I can see your Loox reviews are still displayed on your store pages. I would be happy to understand better what you are experiencing on your end. I've reached out to you privately; please find our email in your inbox so we can continue the conversation from there. Please also know that our support team is available 24/7 and always ready to provide you with assistance!
Dec. 17, 2023
Works exactly like it says it will! Would recommend for fast growing stores. Simple enough to setup and has enough customisation features. Two areas of improvements 1. No way to easily request reviews over Whatsapp 2. Lot of fraudelent cases slip through in the referral system where customers game it by giving the referral link to themselves
Hey, Tamarry from the Loox team here :) We really appreciate your feedback! We’re always looking for ways to improve, and we prioritize much of our development plans based on customer feedback. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)