Loox ‑ Product Reviews App
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Super application, tres intuitive...
Don't use this APP. At the beginning, everything is FREE, then they put you into $19.99 plan. then after few months, there is a message pop up saying "You’ve reached the limit… Congratulations! Your business is doing well, and you have outgrown the Beginner plan, which is limited to 500 orders.", the new plan is more than double of the original plan. I am not going to pay $49.99/month. No WAY!!!
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers several different plans for stores of all sizes and needs. All our plans, including those for larger-scale stores, have an extremely high ROI. I’ve personally reached out to you so we can find the best solution for your store, and I am happy to continue the conversation with you privately.
Liz, thanks you for helping out really quickly. Great work.
Rain was excellent in resolving our question in such a quick manner. We are very impressed with the service.
Fast response. Quick solution to my issue.
Love this app. Easy to use and streamline implementation
Amazing customer service! Any issues I faced were solved promptly. Really appreciate the Loox team's help. Used other reviews app as well, but by far, Loox is definitely the BEST. Customer service is a HUGE plus (aside from their AMAZING review features) Shoutout to Chester, Aya, and Mara, for their help :)
Very responsive and resolved the issue in five minutes (it was a Shopify issue, not a Loox issue). I see why your business is in the customer service space
A customer of Loox for almost half a decade now. Faultless app. Incredibly features, amazing customer support team. Nothing compares. 5*
Hey, Tamarry from the Loox team here - I apologize for the confusion and I’m happy to help clear the air! Shopify requires explicit merchant consent when choosing an app subscription plan. All Shopify app developers (including Loox) cannot, on a technical level, change a store's plan or increase a store's payment terms without explicit approval of the new terms by the merchant or someone with permission to access the store's app billing. With that being said, I can see that we already resolved this in a private conversation, and in any case, I've reached out privately again to make sure that there isn't anything else I can assist you with.
If i don't choose to upgrade the plan, then i couldn't get in the admin, all the reviews disappeared! Why? robber
Hey, Rotem from the Loox team here :) The Loox admin is accessible regardless of your plan. Our Beginner plan is designed for stores starting their journey and is meant to help them grow their business. Once your order volume grows, we recommend upgrading the plan so that Loox is better suited for your needs. Even if you choose not to upgrade your plan, your reviews and settings remain exactly the same. I can see your Loox reviews are still displayed on your store pages. I would be happy to understand better what you are experiencing on your end. I've reached out to you privately; please find our email in your inbox so we can continue the conversation from there. Please also know that our support team is available 24/7 and always ready to provide you with assistance!
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