All reviews

Rating Breakdown

  • 5
    94% (7,112 ratings)
  • 4
    3% (244 ratings)
  • 3
    0% (32 ratings)
  • 2
    0% (24 ratings)
  • 1
    2% (155 ratings)

Reviews with Text

  • 77% (5,827)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 13, 2022

Probably the best review app, has even better customer service. Shoutout to Dor who has been helping us with all queries since we started using loox.

Using app

7 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Jan. 13, 2022

Makkelijke manier van reviews verzamelen en mooie displays! Erg tevreden met het gemak van de app..

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2022

Abby and the Team Fast to react and help with Query - Set up Videos Easy to Follow and Easy Integration with Shopify is what I was looking for - Recommended

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 11, 2022

Loox makes high quality reviews super easy! I tried a few different apps but ultimately Loox had easy to install widgets on the website and super customizable emails.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 11, 2022

This app is awesome! The best reviews app so far. The support team is really responsive and is really patient in helping me to set things up. Highly recommended!

Using app

27 days

Total reviews

9

Average rating

5.0

3 / 5 Share

Jan. 10, 2022

Loox was easy to setup and integrated well. However, their payment system is scummy and very well hidden. It may look like the app is well priced, but when you start to grow it costs insane amounts of money--Loox charges you an ADDITIONAL $40 for every 400 review request emails that you send over the 300 email threshold. That's one costly email!

Using app

2 months

Total reviews

7

Average rating

3.9

Developer Reply

Hey, Josh from the Loox team here :) ​ ​I apologize for the confusion and I’m happy to help clear the air! ​ ​Loox offers several different plans for stores at different stages of their Shopify journey. ​ Our most popular plan, the Growth plan, is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations. ​ ​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ ​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

5 / 5 Share

Jan. 9, 2022

Werkt goed en ziet er mooi uit op de website. Het is ook handig dat mensen automatisch een mail krijgen om een foto review achter te laten en dan meteen een kortingscode krijgen.

Store

NEONEO

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 7, 2022

So far I'm loving the configuration. Setting it up is like a breeze. Just waiting to see the conversion magic.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

4 / 5 Share

Jan. 7, 2022

I use the app to help collect customer reviews. It's very helpful. I am considering using the upgraded version to get access to more tools.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Jan. 7, 2022

Better value for the features than any other review app I've tried... I've tried four of the most popular in the Shopify app store.

Store

Mtns Co

Using app

3 months

Total reviews

4

Average rating

3.3

5 / 5 Share

Jan. 7, 2022

me gusta la aplicacion ya que con ella puedo generar mas confianza en los clientes que vicitan la pagina

Using app

3 months

Total reviews

3

Average rating

4.0

5 / 5 Share

Jan. 7, 2022

Super app, je recommande. Facile à installer et à paramétrer. La nouvelle fonctionnalité de parrainage est top !!

Using app

15 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 6, 2022

Love this review app. The control of whether or not a review is visible is essential these days. Support is excellent!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 6, 2022

I absolutely LOVE what Loox provide! Super easy to setup with amazing design to fit into my online store. Customer support is extremely helpful and very responsive. If you are considering adding customer reviews to your website, look no more... use Loox!!!

Using app

4 days

Total reviews

8

Average rating

5.0

1 / 5 Share

Jan. 6, 2022

I feel like it's starting to get pricey. Having to pay extra for 300 orders seems heavy. I had orders coming in from another marketplace and they wanted to stop letting me offer the Loox Photo Review discounts to my shopify customers. They kept asking me to upgrade. It's annoying, what do Walmart sales have to do with my shopify Product Review service? I'm looking to add value to my Shopify store, so sales outside of Shopify should not be increasing my fees for my webstore.

Store

Voomwa

Using app

5 months

Total reviews

2

Average rating

1.0

Developer Reply

Hey, David from the Loox team here :) I would like to apologize for any confusion that might have occurred, and I’m happy to help clear the air! Generally speaking, Loox offers plans that were built to match all types of businesses sizes, and our pricing model is designed for a high ROI. If you have any question in regards to how your Loox Plan can help you increase your store’s income, and how it can help you increase your growing collection of customers, feel free to respond to our private message! We will be more than happy to help :)

5 / 5 Share

Dec. 30, 2023

Really impressed with your fast service. Thanks Rain and the team.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 5, 2022

Very helpful support team. Best review app so far. It helped us to increase our conversions. Highly recommended!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 5, 2022

Me encanta, genera confianza a los clientes cuando ven recomendaciones de cada producto de una persona que y compró.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 2, 2024

Great app. Great customer service; very helpful. We are getting great responses and very positive reviews.

Using app

About 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 5, 2022

Amo esta aplicación, la acabo de instalar y aun no comienzo a recibir mis reseñas, pero espero es muy fácil de manejar.

Using app

About 1 hour

Total reviews

1

Average rating

5.0