Loox ‑ Product Reviews App
All reviews
Fast support from Aya regarding the way the dates display - turns out its already well programmed out the box so USA gets mm/dd/yyyy and UK gets dd/mm/yyyy. Nicely done :)
Outstanding app and customer service/support! I couldn't be more impressed. It's very intuitive, easy to use, and I have gotten very swift answers from support! Jemuel was amazing in solving my recent issue. It was resolved on the first attempt, and actually, within minutes of me opening the ticket!
I just installed the app and am still exploring all the available options. That being said, it's really intuitive and easy to use compared to the previous reviews app I was using. I had a few questions I couldn't find the answers to and reached out to customer support. Jemuel responded within minutes and assisted me right away. I was able to transition from Stamped.io to Loox within minutes. I've used many apps over the years and by far this was the best and the speediest customer support I've ever received. Thank you for making the transition so effortless!
The app is great, and their customer service is even better! Both Sapir and Josh were absolutely wonderful to work with, and helped us implement a few customizations that made a big difference on our site. They always responded quickly and were very helpful. Awesome team!
There are a few things to criticise about the app, such as: the pricing, the lack of support for custom CSS, the integration via iFrame, which is somewhat outdated, the bad Mail templates and a few other issues that competitors do better. But: the developers has contacted us in the meantime and asked about the change requests and the criticism. We find this very positive. When the changes come, we will gladly change our rating as well ...
Hey, Sapir from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Keeping the app user-friendly and easy to use, we offer many customization options that are easier to use, but might not offer full custom CSS. We have released a lot of features in recent years, including various customization options for both displaying reviews and collecting reviews via email, which I could see you have not implemented in your account yet. I’d be more than happy to help you find customizations that work for your brand. In regards to cropping Images, Loox does not support changing customers’ reviews, hence editing the customers' photos in this manner is not possible. In any case, I've personally reached out to you through our support email to elaborate further on a few of our available features.
The app is really great and very intuitive to setup The downside: Little pricey if your business is growing
Great app and when I needed help I received great support from Ilan, highly recommend this for anyone who needs to integrate reviews into their store.
great app love it loads thanks for providing such a powerful tool for our customer to provide feedback
The app is fairly good and reasonably customizable. They haven't however replied to my emailed 'help request' for over 5 days. Not great service.
Hey, Sapir from the Loox team here :) Our support team is available 24/7 and is always happy to help! As mentioned when you open an issue with support, you should receive an answer within 24 hours. I took a look at the email you sent us and it seems like our support team responded within several minutes. As our response seems to have been missed, I’ve reached out to you privately through our support email and through the 'Contact Us' form in your store to try and solve this as quickly as possible :)
Amazing support! Lilach was great and fast! Definitely would recommend if a review app is needed for your store.
Best reviews app I've tried to date. Very user friendly and sets you up to succeed when gathering reviews.
The apps works perfectly. Exactly what I needed to make my reviews process much more robust. The support team was awesome (especially Dor who went above and beyond to help me).
The app is very good. I like that I have full control to customize it, change texts, and translate it into my language. Support is also very good. Thanks.
Great app and amazing support from Chester. I was stuck on how to add some custom function to my store and this was not a problem for them to help with :)
I tried out Stamped and Judge Me. Loox is far and away the best. It is integrated so well into Shopify. I love how they just use a body (not a title and body that often confuse the customer). I'm loving it so far.
Great app with all the bells and whistles, constant improvement and great customer support. Pays for itself many times over. We have noticed a dramatic increase in the size of our first time customer orders after using this app. Couldn't be happier.
Jodel from Customer Support was amazing. She went above and beyond to help me! Only if the world had more Jodel's
Aya was amazing. She replied with a detailed explanation of how to fix a fault that came from us. She deserves a pay raise
Parfait je l'utilise pour mon site est il est très facile d'utilisation! je recommande fortement. il est aisé de s'en servir
Channelle was amazing. She replied with a detailed explanation of how to fix a fault that came from us. She deserves a pay raise
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