Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
21,014
chart
#278
All reviews
Rating Breakdown
Review RSS Feed
Aug. 10, 2024
Aug. 10, 2024
Aug. 9, 2024
Our issue with Loox is their pricing model from Beginner plan to Scale. The cost jump is just too high and the 500 life time limit on orders is simple a weird bullying method to force an upgrade a website may not need. $35 a month is just not practical for us. Their plans should be reviews sent per month cap and not a lifetime accumulation as they are monthly plans not lifetime plans. Since we can't justify the cost increase we will be transitioning to something else unfortunately. Their pricing model is not friendly to self funded small businesses. I will say their customer service is if you need something is outstanding and the software is easy to use. Overall if you can justify the cost of $35 a month for the Scale plan then you'd be happy with Loox. We are not there yet and because of that basically Loox is forcing us off the platform with their nagging screen and not auto posting reviews after they are left and the nuisance of their upgrade nagging screen. We tired talking to customer service about this but fell on deaf ears.
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers various plans to accommodate stores of all sizes and budgets, from just stores starting out all the way to tens of thousands of orders a month. We understand that costs are a big part of every merchant's decision about which apps to use. Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. I’ve reached out to you privately through our support and I'm here to make sure we get this sorted out together.