Loox ‑ Product Reviews App

Unbelievable - Here on the app page it says the basic version is 9,99 - once downloaded the basic price is suddenly 14,99 - with hardly anything included. Sorry for me the app has already lost trust by just installing it - they should correct the prices in the app store in the first place. Of course I deleted it right away

Just installed, but when I faced a problem, the Loox Support team provide a strong support and fixed the problem in time. Good experience!

Very easy to use app and the customers are responding well to it! Also Support was lightning fast when I was having trouble coding. And I only have the Basic. Really impressed!

The App has been amazing so far, really easy to use. I singed up not knowing what to expect. Kudos. If you are looking for a good review app this is the one.

Support is amazing! They are super prompt and quick with all communication. Overall, really awesome from functionality to service.

I have switched to this app from TrustPilot and I love the integration with Google shopping. Great work

Great app that generates real reviews! Would recommend this to any business that wants to add reviews to their website.

I used this app to display my reviews better. It makes future clients feel safer about purchasing online knowing others love my products.

Loox is a great app to easily get reviews and display them on my websites. I definitely feel it helped me to attract more traffic. However, for a small starter, I would say its a bit pricy,

we got more reviews from this app in 24 hours than we did on our own in 3 years! Would recommend this to anyone.

Great services. Really appreciated the quick response. The LOOX team contacted our team quickly and completed the tasks.

Super app for testimonials and great good mooded support! Seems quite effective for getting our customers to leave testimonials.

Great way of adding displaying reviews. And the support team were really helpful in customising display on my product page. Thanks!

great so far no complaints. .......... just have to figure out the navigation and ill be set is a lot of work

A1 customer service. I asked a question late at night, not expecting an answer, and was answered in about 20 minutes. I highly recommend Loox to anyone looking for a review app.

So far everything is good. Would like to have a SMSBump integration And the possibility to edit imported reviews wich display incorectly.

Love this app! It is expensive but I feel it is totally worth it. My customers love the coupon codes for just posting reviews.

I've been using this app and it absolutely helps and gives other customers an opportunity to learn about the product before they buy it.

I do not know why this app has so many 5 stars. Customer service is horrendous. I had high hopes for this, but it's awful. They have a support "chat" feature, but they have a disclaimer up top that it may take a few hours for a response. First, I downloaded the app and the 'auto integration' did not work. I did not see the reviews on my site and could not find the code in my theme. I had to ask the support team where the code was. They needed admin access before they could help me. I was reluctant, but hey - they need some kind of access to give support, so I gave them admin access. Chanelle, the support team member, went ahead and made changes without telling me first and said the issue was fixed. I went on my site and saw that she did add the review section, but it was way outside of the template margins so it looked terrible. I went back and told her to not make changes on my behalf and just tell me what needs to be done and I will do it myself. I asked for this to be undone and to give me proper instructions on how to implement the reviews. Jemuel was the next tech support to come into the conversation and he was great. Gave me exactly what was needed and it worked out. I then went ahead to put in some test reviews to get a feel of what it would look like. Took over 10 minutes for the reviews to show up (and I had auto post for 5 star reviews). I asked the support chat if this was normal and that my review wasn't showing up. Ten minutes later it posted to the site, so then I updated the support chat. I told them never mind, the test post just took some time to appear all is good and working. Then Chanelle comes back and said she has reassigned my review on the product. First, I dont even know what that means and secondly, I never asked for that. So I asked her what she actually did. No response. I then try to delete my test post and it doesn't delete. It is gone from my dashboard but is stuck on my product page. I go back to the chat and ask what happened, why it's not deleting, and if I can get some kind of response quickly. At this point I ask to speak directly with Jemuel because he was great. Jemeule comes back 20 minutes later and says he doesn't know why it was reassigned and doesn't see the post deleting so he has to escalate to the Tier2 Support Team. At this point I went into my code editor, deleted the Loox code, and deleted the app. If it is this complicated to simply get this app up and running I dont even want the headache of managing this with actual reviews on the page. Maybe this app used to be good, but whoever they hired for support needs to be re-trained.

Needed help placing the review stars on my product and collection pages after a theme update. The team wrote back in 15 minutes and had made the changes already. Very impressed.