Loox ‑ Product Reviews App
Convert more with visual product reviews, superpowered by AI
Rating
4.8
feedback
7,645
chart
#443
All reviews
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Jan. 7, 2026
With the new interface of their software, when searching for a specific user and trying to unpublish that user’s reviews, it ended up unpublishing all product reviews on the website instead. What’s ridiculous is that they haven’t provided any solution and are only suggesting that we switch back to the old version. It’s been three days and this bug still hasn’t been fixed. I’m starting to wonder if they’ve laid off all their developers—how can such a simple bug remain unresolved? They only take money but offer no real solutions. I think they’re going to lose a lot of loyal customers. This is really terrible!
Hey, thanks so much for sharing your feedback. I'm truly sorry to hear your experience with Loox was not as you expected. We wanted to let you know that this is now resolved, and we have reached out to you privately to ensure everything is working as expected and to see if we can help with anything else.
Jan. 7, 2026
We’ve been using Loox for a while now and honestly it’s been great. Setup was easy, the widgets look clean, and photo reviews make a big difference in trust compared to text-only reviews. Everything runs smoothly in the background - review requests go out, reminders work, and we don’t really have to think about it, which is exactly what you want from an app like this. It integrates well with our theme and hasn’t caused any performance issues. Support has also been responsive the few times we’ve needed help, which we appreciate.
Jan. 7, 2026
I have looked to find cancelation section on the app but there is no cancel part! I have deleted the app and left a note that I want to cancel my subscription before finishing free trial. I have gotten charged today!!!
Jan. 6, 2026
Jan. 6, 2026