Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,211
chart
#605
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Sept. 4, 2020
The app has been amazing in all aspects except you cannot limit the uniquely generated codes to a certain collection. This is important to all stores selling items with very different price points, as 1. manually changing the codes before the customers uses it is impossible to achieve 2. customers are dissatisfied if we try to ask them for top ups because they claim "the code worked" and that the discount should be honoured 3. we don't want to give them loopholes to exploit by using one generic code for everyone. We are fighting enough fires as it is. 4. we cannot give a fixed dollar amount as the products in that one collection has different price points. 5. We have reached out to Shopify and the support team says all apps have the ability to limit generated codes to a certain collection if they wish to. We have reached out to Loox, but it seems this is not affecting a lot of shops and is not high on their priority list and to be fair they have tried to give us other alternatives above. We are putting this out here because we really want a permanent solution to this and see if other shops are experiencing this too.
Hey, Amit from the Loox team here! Thanks for your elaborative request! While Loox does not currently support this, we are always looking for new ways to improve our product. I have already forwarded this to our Product Team for further consideration. If you don't mind, please contact our support team at [email protected] and we'd be happy to gather more information from you regarding how you see this feature in action :) And in any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Aug. 9, 2020
So far good experience with Loox - Support team responds quickly - I just feel that in $9.99/ month loox team can offer extra features like follow-up mails to customer for sharing photo reviews
Aug. 3, 2020
So far, so good! Very user-friendly app. I really like it. I've been looking for a product review app like this.
Aug. 27, 2021
The best app I have so far! Just one thing would be having the loox logo on the paid version. Also, would really help if they would increase the number of reviews in the basic plan.
May 20, 2020
I have not start to use loox yet. will review back once I use it . thanksssssssssssssssssssssssssssss
June 16, 2020
New user for Loox, comprehensive tools and widgets. Transitioning from Yotpo, so far so good, we will see how the trial goes! Update: Ease of use and options continue to impress me. Best I have tried!
May 5, 2020
So far so good! We are still in the trial phase, but we are very excited about this app and to engage with our customers in a meaningful way!
June 27, 2019
I used this app to help me do x. I really like how it does y. It would be nice if it did z better.I used this app to help me do x. I really like how it does y. It would be nice if it did z better.
Dec. 9, 2018
Just downloaded and checking how it works. I am not sure if it will for me or not. But trying first. o
June 4, 2018
I'm such a huge fan of this app. Its easy to use and relatively cheap, even at the pro level. It's a fantastic concept and has really increased the marketability of my site. The number of reviews has gone up exponentially (from one a week to 5 a day). This hasn't necessarily resulted in boosted sales directly attributed but for SEO, Instagram and credibility is has been great. My customers enjoy leaving the reviews and take great care over them. The support team have also been super quick and helpful. The only reason it doesn't get a solid 5/5 is that the integration with google could be better, there is recently a workaround and if it comes through - hello full marks.
May 9, 2018
Been using for quite awhile! Nice App to keep! Check out how Loox look like on our site! https://www.watch.sg
Sept. 28, 2017
Helpful software, we decided Judge.me was a better app and software for the price than Loox. Some of the common features in the $15/month Judge.me are not available with Loox until you pay $49 or $99/month.
Dec. 21, 2015
I installed this 2 days ago and in 2 days it has collected more reviews from me than YOPTO has in 2 months. So that is a major plus. Somethings that need improvement/features that would be helpful: 1. Ability to see/preview the email that gets sent and add branding (like logo etc) right now you can tell the app the text you want in the email, but cannot see the email, edit the subject, add logo etc. 2. Page in app to view and moderate all of the reviews that have been submitted. 3. Ability to respond to a review. So far though very happy with the response given that had the other review system did not get as many reviews sent as I have with LOOX so far. I also like that it lets people comment on the fit/size etc, which is specific to fashion/apparel. I also like that users can attached photos (but it is not required) and that incentives can be offered to encourage feedback.