All reviews

Rating Breakdown

  • 5
    93% (19,523 ratings)
  • 4
    5% (1,096 ratings)
  • 3
    1% (176 ratings)
  • 2
    0% (62 ratings)
  • 1
    1% (256 ratings)
Review RSS Feed Review RSS Feed

3 / 5 Share

Nov. 9, 2022

I can't accurately one way or the other because I really did use it to the potential that seems to be there. I on the other hand was app crazy and loaded my store with numerous things I didnt know how to implement or benefit from. Even though I am canceling my subscription, I plan to revisit it at a later time when I can utilize it to its potential.

Using app

10 days

Total reviews

2

Average rating

4.0

Developer Reply

Hey, Sapir from the Loox team here :) I justed wanted to let you know the Loox team is available 24/7 to help you with any questions you may have! I've personally reached out to you through our support email with a few recommendation on how to set up Loox.

3 / 5 Share

Nov. 8, 2022

I used this app to help grow my store. I am satisfied so far with the services and goods offered to me.

Using app

About 2 months

Total reviews

1

Average rating

3.0

3 / 5 Share

Nov. 5, 2022

wow, very good interface, thanks for the great experience, huhuhgyggghjftyutftghbjnjhugytbhgygtgbhyhy

Using app

About 6 hours

Total reviews

1

Average rating

3.0

3 / 5 Share

Oct. 25, 2022

The app is fairly good and reasonably customizable. They haven't however replied to my emailed 'help request' for over 5 days. Not great service.

Using app

10 months

Total reviews

1

Average rating

3.0

Developer Reply

Hey, Sapir from the Loox team here :) Our support team is available 24/7 and is always happy to help! As mentioned when you open an issue with support, you should receive an answer within 24 hours. I took a look at the email you sent us and it seems like our support team responded within several minutes. As our response seems to have been missed, I’ve reached out to you privately through our support email and through the 'Contact Us' form in your store to try and solve this as quickly as possible :)

3 / 5 Share

Aug. 16, 2022

Ok but quite costly for a growth plan, if you are looking to make it more in line with your brand image. The 9.99 plan doesn't allow much customisation.

Using app

Over 1 year

Total reviews

1

Average rating

3.0

Developer Reply

Hey, Josh from the Loox team here :) ​ ​Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. ​ In fact, Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. ​ ​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

3 / 5 Share

Aug. 7, 2022

App glitches again, Amit was great! Thanks for the awesome customer service - it’s keeping your business alive

Using app

3 months

Total reviews

1

Average rating

3.0

3 / 5 Share

Aug. 1, 2022

The app is slightly complicated to use. I have contacted support a couple times but just got an email response which have not been overly helpful. Previous apps we have installed the person responding to the emails have been extremely helpful, in fact they have sometimes been granted access to our website to ensure their app is installed correctly.

Using app

About 1 month

Total reviews

3

Average rating

2.7

3 / 5 Share

July 27, 2022

Estou aprendendo a mecher ainda , estou com dificudade por conta do idioma. se puder me dar um suporte .

Using app

6 months

Total reviews

2

Average rating

3.5

3 / 5 Share

May 26, 2022

It works well in every way, but he keeps saying "terminate the connection" which makes it impossible to view comments on my site.

Using app

4 months

Total reviews

1

Average rating

3.0

Developer Reply

Hey, David from the Loox team here :) This error message definitely should not appear on your Loox reviews. I’d be more than happy to investigate this further with you and ensure that your Loox reviews appear as expected. I’ve reached out to you privately through our support email to try and solve this as quickly as possible :)

3 / 5 Share

May 6, 2022

mehr deutsch, etwas umständlich alles einzurichten wie bulk aktionen zb, auch die übersicht könnte bearbeitet werden aber sonst super app und definitiv hilfreich

Store

Tujoya

Using app

4 months

Total reviews

1

Average rating

3.0

Developer Reply

Hey, Amit from the Loox team here :) Thank you for your feedback! I have reached out to you privately and I'd be more than happy to address your every concern in the best possible way!

3 / 5 Share

April 9, 2022

médio, não estou muito satisfeito ainda. Preiso usar mais pra decidir se eu gosto ou não. médio, não estou muito satisfeito ainda. Preiso usar mais pra decidir se eu gosto ou não.

Using app

4 months

Total reviews

1

Average rating

3.0

Developer Reply

Hey, Josh from the Loox team here :) I'm sorry to hear that your experience with Loox so far is not as you expected. We would be more than happy to help you resolve any issues. Ou support team has reached out to you to help address any questions that you have. Our support team is available 24/7 and always happy to help!

3 / 5 Share

March 18, 2022

Sadly im not happy with Loox app. It was a nightmare to set up the integration to google reviews. I will try other options

Using app

26 days

Total reviews

2

Average rating

4.0

3 / 5 Share

March 11, 2022

The ratings widget is supposed to display the average star rating and number of reviews next to my product titles. Unfortunately, Loox isn't working automatically to do that (another reviews app is working, unfortunately it doesn't support review photos). Their solution is that I custom edit my theme code, which is not ideal.

Using app

22 days

Total reviews

1

Average rating

3.0

Developer Reply

Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers a seamless migration from previous apps and sources through our import template and one click importer for supported apps. Loox also allows you to customize the text of your ratings. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

3 / 5 Share

March 5, 2022

Good for website conversions, but terrible in making it easy to put star ratings under the product title. Should be as easy as a click of the button, but no real information on Loox website either. Support were helpful.

Using app

5 months

Total reviews

2

Average rating

4.0

Developer Reply

Hey, Amit from the Loox team here :) While I am happy to see we were already able to help you add star ratings to your product pages, please note that information and instructions on how to do that can be found in our help article: https://help.loox.io/article/501-displaying-the-star-ratings-on-your-store-pages In any case, please feel free to contact us if there is anything else we can do for you, we are always happy to help :)

3 / 5 Share

Jan. 10, 2022

Loox was easy to setup and integrated well. However, their payment system is scummy and very well hidden. It may look like the app is well priced, but when you start to grow it costs insane amounts of money--Loox charges you an ADDITIONAL $40 for every 400 review request emails that you send over the 300 email threshold. That's one costly email!

Using app

2 months

Total reviews

7

Average rating

3.9

Developer Reply

Hey, Josh from the Loox team here :) ​ ​I apologize for the confusion and I’m happy to help clear the air! ​ ​Loox offers several different plans for stores at different stages of their Shopify journey. ​ Our most popular plan, the Growth plan, is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations. ​ ​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ ​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

3 / 5 Share

Dec. 27, 2021

vou testar se der certo, continuarei a usar, por enquanto vamos ver como funciona, o desempenho, vamos ver se da para atrair clientes para a lojinha que so esta começando...

Using app

28 days

Total reviews

1

Average rating

3.0

3 / 5 Share

Dec. 24, 2021

Ainda estou aprendendo a usar parece bom. Vou fazer vários testes de depois volto para dar mais ou menos estrelas.

Using app

About 2 months

Total reviews

1

Average rating

3.0

3 / 5 Share

Dec. 15, 2021

Can someone help urgently? your team has changed the reviews counts to reviews score with no way for me to change it back. and no reply for 5 hours now despite my emails. am I blocked in my emails? can revert back to reviews counts as my ads are about to run

Using app

4 months

Total reviews

3

Average rating

4.3

Developer Reply

Hey, Josh from the Loox team here :) ​ ​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ​ ​I took a look at your correspondence with our team and it seems that we are still actively handling your requests to ensure your widget appears just the way you'd like. ​ Generally speaking, our support team is available 24/7 will always respond to your emails within 24 hours as well. ​ ​Please look out for an email from our Support team so that we can continue to assist you.

3 / 5 Share

Dec. 6, 2021

It's a good app and its features are worth 5 stars, however, I wasn't too happy when I found out that my plan had gone from $14.99 / month to $29.99 / month without my permission.

Using app

10 months

Total reviews

2

Average rating

4.0

Developer Reply

Hey, Josh from the Loox team here :) ​ Happy to hear that you are enjoying your time with Loox!​ ​ Loox offers several different plans for stores at different stages of their Shopify journey.​ ​ Shopify also requires explicit merchant consent when choosing an app's subscription plan. ​ ​ ​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ ​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

3 / 5 Share

Nov. 8, 2021

Ne eccellente ne peggiore una via di mezzo tra utilizzo e altro . Poi secondo me oggi come oggi ci sono un sacco di recensioni che fanno la stessa cosa ad un prezzo inferiore

Using app

2 months

Total reviews

1

Average rating

3.0

Developer Reply

Hey, Josh from the Loox team here :) ​Loox differentiates itself by focusing on the most important part of customer reviews in 2021 - visuals. Our solution is focused entirely on helping merchants collect significantly more reviews with photos, and displaying them beautifully across your store. In addition, we offer our own Loox Referrals which leverage your Happy Customers to get even more sales on auto-pilot! Of course, we offer all of the usual bells and whistles you'd expect from a quality review solution, and we do so at competitive pricing with world-class customer service. I've reached out to your privately to continue this conversation.