Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
22,023
chart
#260
All reviews
Rating Breakdown
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Feb. 14, 2023
Tuve que borrarla porque no podia hacer nada si no pagaba por un plan mas caro, estoy hablando de ni siquiera ver las cosas generadas en mi plan mas bajo, simplemente no veia nada mas que el plan de pagos en el "dashboard" de shopify,tampoco pude ponerme en contacto dentro de su pagina a manera de soporte. Que decepcion!
Hey, Tamarry from the Loox team here :) Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. All our plans, including those for larger scale stores, have an extremely high ROI. In any case, our support team is available 24/7 and always happy to help! I have reached out privately to answer any questions you may have.
Feb. 3, 2023
estou tendo muita dificuldade de utilizar devido a não ter meu idioma, gostaria muito que fosse traduzido para Portugues
Jan. 13, 2023
It is a good application that can be used in many ways, but I do not like the fact that you don't have more options as a beginner plan.
Hey, Sapir from the Loox team here :) Thank you for the kind words. Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan includes most of our widgets and offers various customization options for both displaying reviews and collecting reviews via email, which I could see you have not implemented in your account yet. I've personally reached out to you through our support email to elaborate further on a few of our available features.
Dec. 24, 2022
top muito bom recomendo mais o preço é alto não sei se eu vou ter dinheiro pra manter ele, precisa baixar o valor
Nov. 21, 2022
seria de grande ajuda se o App estivesse em Portugues, Brasil . mesmo eu mudando o idioma nao atualiza na pagina.
Nov. 9, 2022
I can't accurately one way or the other because I really did use it to the potential that seems to be there. I on the other hand was app crazy and loaded my store with numerous things I didnt know how to implement or benefit from. Even though I am canceling my subscription, I plan to revisit it at a later time when I can utilize it to its potential.
Hey, Sapir from the Loox team here :) I justed wanted to let you know the Loox team is available 24/7 to help you with any questions you may have! I've personally reached out to you through our support email with a few recommendation on how to set up Loox.
Nov. 8, 2022
I used this app to help grow my store. I am satisfied so far with the services and goods offered to me.
Nov. 5, 2022
wow, very good interface, thanks for the great experience, huhuhgyggghjftyutftghbjnjhugytbhgygtgbhyhy
Oct. 25, 2022
The app is fairly good and reasonably customizable. They haven't however replied to my emailed 'help request' for over 5 days. Not great service.
Hey, Sapir from the Loox team here :) Our support team is available 24/7 and is always happy to help! As mentioned when you open an issue with support, you should receive an answer within 24 hours. I took a look at the email you sent us and it seems like our support team responded within several minutes. As our response seems to have been missed, I’ve reached out to you privately through our support email and through the 'Contact Us' form in your store to try and solve this as quickly as possible :)
Aug. 16, 2022
Ok but quite costly for a growth plan, if you are looking to make it more in line with your brand image. The 9.99 plan doesn't allow much customisation.
Hey, Josh from the Loox team here :) Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. In fact, Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Aug. 7, 2022
App glitches again, Amit was great! Thanks for the awesome customer service - it’s keeping your business alive
Aug. 1, 2022
The app is slightly complicated to use. I have contacted support a couple times but just got an email response which have not been overly helpful. Previous apps we have installed the person responding to the emails have been extremely helpful, in fact they have sometimes been granted access to our website to ensure their app is installed correctly.
July 27, 2022
Estou aprendendo a mecher ainda , estou com dificudade por conta do idioma. se puder me dar um suporte .
May 26, 2022
It works well in every way, but he keeps saying "terminate the connection" which makes it impossible to view comments on my site.
Hey, David from the Loox team here :) This error message definitely should not appear on your Loox reviews. I’d be more than happy to investigate this further with you and ensure that your Loox reviews appear as expected. I’ve reached out to you privately through our support email to try and solve this as quickly as possible :)
May 6, 2022
mehr deutsch, etwas umständlich alles einzurichten wie bulk aktionen zb, auch die übersicht könnte bearbeitet werden aber sonst super app und definitiv hilfreich
Hey, Amit from the Loox team here :) Thank you for your feedback! I have reached out to you privately and I'd be more than happy to address your every concern in the best possible way!
April 9, 2022
médio, não estou muito satisfeito ainda. Preiso usar mais pra decidir se eu gosto ou não. médio, não estou muito satisfeito ainda. Preiso usar mais pra decidir se eu gosto ou não.
Hey, Josh from the Loox team here :) I'm sorry to hear that your experience with Loox so far is not as you expected. We would be more than happy to help you resolve any issues. Ou support team has reached out to you to help address any questions that you have. Our support team is available 24/7 and always happy to help!
March 18, 2022
Sadly im not happy with Loox app. It was a nightmare to set up the integration to google reviews. I will try other options
March 11, 2022
The ratings widget is supposed to display the average star rating and number of reviews next to my product titles. Unfortunately, Loox isn't working automatically to do that (another reviews app is working, unfortunately it doesn't support review photos). Their solution is that I custom edit my theme code, which is not ideal.
Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers a seamless migration from previous apps and sources through our import template and one click importer for supported apps. Loox also allows you to customize the text of your ratings. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
March 5, 2022
Good for website conversions, but terrible in making it easy to put star ratings under the product title. Should be as easy as a click of the button, but no real information on Loox website either. Support were helpful.
Hey, Amit from the Loox team here :) While I am happy to see we were already able to help you add star ratings to your product pages, please note that information and instructions on how to do that can be found in our help article: https://help.loox.io/article/501-displaying-the-star-ratings-on-your-store-pages In any case, please feel free to contact us if there is anything else we can do for you, we are always happy to help :)
Jan. 10, 2022
Loox was easy to setup and integrated well. However, their payment system is scummy and very well hidden. It may look like the app is well priced, but when you start to grow it costs insane amounts of money--Loox charges you an ADDITIONAL $40 for every 400 review request emails that you send over the 300 email threshold. That's one costly email!
Hey, Josh from the Loox team here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers several different plans for stores at different stages of their Shopify journey. Our most popular plan, the Growth plan, is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)