Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
20,973
chart
#276
All reviews
Rating Breakdown
Review RSS Feed
Oct. 20, 2021
There were a lot of problems. We were always paying, and the reviews suddenly disappeared .I don't know what the problem is, hope it can be adjusted as soon as possible
Hey, Lilach from the Loox team here :) I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
June 14, 2021
The app is really good overall and gets the job done very well. My only problem is that it costs a ton.
Hey, Josh from the Loox team here :) Glad to hear that you are enjoying your time with Loox! Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Success team would be happy to discuss each of our plans with you at your convenience. I have sent you an email to continue this conversation in Private.
June 13, 2021
Team disponible and proactive. They don't hesitate to do all what you want. I really apreciate and recommande for all !!
June 2, 2021
1. App is too expensive for what it offers. Consolidate your plans down to one cheaper plan and I may reconsider this app. Your plans are robbery in the current state. 2. Can't remove Loox branding from the store. If I'm paying for an app I want to be able to remove the branding no matter what plan I'm running. 3. App leaves code all over the store after uninstallation. 4. Automatic coupons only works if the user leaves a photo review. This feature should work without the need for a photo review. 5. Don't limit reviews and emails. Overall you have lost a guaranteed customer due to bad business decisions. This app is great otherwise.
Hey, Josh from the Loox team here :) I am sorry that your experience with Loox did not meet your expectations. Loox is focused entirely on helping merchants collect significantly more reviews with photos, and displaying them beautifully across your store. We accomplish this by helping you to incentivize your customers with discounts for including a photo with their review. Photo reviews convert 91% more than text reviews. By offering discounts on photo reviews only and other efforts like photo reminder emails, we manage to acquire a photo for 1 in 4 reviews. We offer different plans for different stages of your store from those just starting out all the way to big brands! If you are not able to find a plan that fits your needs and budget, please let us know and our success team will work with you to find that perfect fit that will give you maximum value! Unfortunately, since Shopify removes access to edit code after an app is removed, every customer-facing app on Shopify which inserts its code into a store's liquid cannot change or remove any code they added once the app is uninstalled. If you would like, I would be more than happy to assist you in removing any and all leftover Loox code from your store. I have reached out to you privately with instructions on how we can help remove this additional code.
May 30, 2021
I havent seen any reviews yet but im working on it now. I have tried other review apps and have had absolutely no luck.
Hey, Josh from the Loox team here :) Thank you for choosing Loox! I would be more than happy to help you optimize your account to get as many reviews as possible. I have reached out to you privately with some suggestions as well as to address any questions that you may have.
May 23, 2021
They advertise on what you pay for. If you click the dropdown on the side it will say something like 'Powered by Loox'. Everything else is cool though.
April 21, 2021
A bit expensive but definitely the best review app in the Shopify App store! Would recommend it to everyone!
April 13, 2021
cool this is the first time ive used it so i dont know what else I am supposed to say why wont it let me go back
Hey, I'm Yishai from the Customer Success team :) We'd be more than happy to assist you in setting up the app and getting the most out of Loox. Feel free to send us an email to [email protected] with any questions you have, we're always here to help!
Feb. 18, 2021
Guys did a great job but I wish I could import reviews from amazon. Also it would be awesome if reviews would be customizable
Hey, Dor from the Loox team here :) Thank you for the kind and honest feedback. Please note that Loox supports importing your reviews from any previous source using the Loox review import template Additionally, Loox does not support editing published reviews - in order to keep the authenticity of the review content, we would be more than happy to hear further details as to what you are referring to exactly! In any case, I contacted you personally to assist you further on the matter. Please check your email for a message from our support team :)
Feb. 15, 2021
top!!! I am delighted to have used this application. Easy to use. a real pleasure to know this app .
Feb. 7, 2021
I had really fast help for a change I needed which was great. My only issue is I don't like the look of the emails and would prefer to have to option to send them from my preferred email marketing provider
Jan. 19, 2021
It was alright. I wish there was a free dormant option which doesn't allow for new reviews but maintains the existing ones on the site. If an option like this exists in future that'd be great! But the Loox team gave me a very helpful response to my question and I look forward to working with them again at some point soon.
Nov. 25, 2020
There are others similar apps so good as that, and for a low price. I think that's good, but the price isn't compatible.
Nov. 6, 2020
Je viens juste d'installer cette application. Ca à l'air bien mais j'attends de voir la suite. Dommage qu'il y a trop d'options réservées à l'"Advanced plan". Je pensais qu'en passant déjà par le plan payant à 9,9 € il y aurait déjà à minima par exemple le Loox Upsell et la possibilité d'ajouter son logo dans le mail.
Hey, Dor from the Loox team here :) The Basic plan is built for stores that just started out and are beginning their journey in the Shopify ecosystem. Features in higher plans include advanced customizations for a more branded experience, more options to display your reviews, and integrations with other apps to name a few. We are confident that our higher plans will provide a higher ROI for stores with significant sales. feel free to send us all the feedback regarding which features are missing for you and we'd be happy to advise further. In addition, our Support Team will be more than happy to assist you further with whatever else you need, do feel free to contact us at any time!
Sept. 23, 2020
its ok but i wanted to do more and not only import from ali express and other websites such as amazon and so on.
Hey, Amit from the Loox team here :) Please note that you can definitely import reviews from other reviews source as long as you comply with their terms of service, using our CSV spreadsheet template: https://help.loox.io/article/60-how-do-i-import-reviews-from-a-spreadsheet In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise :)
Aug. 28, 2020
Loox is quite good and does what you ask for. Only one problem the pricing, Fact that some basic functions such answering to reviews are only from the 29 usd plan make it expensive when others apps reviews that does more or less the same things offers all theses functions for the 9,99 usd plan... Thinking to change but review app is not something that you can change easily, I mean it time consuming. So choose wisely. Otherwise support is fast and design is nice.
Hey, Amit from the Loox team here :) Loox offers multiple plan options to fit the needs of our merchants as their business grows. We offer multiple plans ranging from $9.99-$59.99 that will match your needs regardless of where you are on the journey of building a brand. If you need any help choosing the right plan for your business, please feel free to contact our support team and we'd be more than happy to advise accordingly!
July 24, 2020
top!! Je suis ravie d'avoir utilisée cette application. Facile d'utilisation. uN réel plaisir de connaître cette appli
July 18, 2020
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July 13, 2020
j'ai fais ma boutique grace a LOOX très simple d'utilisation et très intuitif malgré le fait que n'arrive pas a trouver des avis client pour mon produit
July 9, 2020
Great loved it would recommend to everyone. Yet to see if it helps or increases sales. let see hopefully its a positive outcome