Loox ‑ Product Reviews App

Hey, Josh from the Loox team here :) ​ ​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ​ ​I took a look at your correspondence with our team and it seems that we are still actively handling your requests to ensure your widget appears just the way you'd like. ​ Generally speaking, our support team is available 24/7 will always respond to your emails within 24 hours as well. ​ ​Please look out for an email from our Support team so that we can continue to assist you.

Hey, Josh from the Loox team here :) ​ Happy to hear that you are enjoying your time with Loox!​ ​ Loox offers several different plans for stores at different stages of their Shopify journey.​ ​ Shopify also requires explicit merchant consent when choosing an app's subscription plan. ​ ​ ​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ ​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Josh from the Loox team here :) ​Loox differentiates itself by focusing on the most important part of customer reviews in 2021 - visuals. Our solution is focused entirely on helping merchants collect significantly more reviews with photos, and displaying them beautifully across your store. In addition, we offer our own Loox Referrals which leverage your Happy Customers to get even more sales on auto-pilot! Of course, we offer all of the usual bells and whistles you'd expect from a quality review solution, and we do so at competitive pricing with world-class customer service. I've reached out to your privately to continue this conversation.

Hey, Lilach from the Loox team here :) I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Josh from the Loox team here :) Glad to hear that you are enjoying your time with Loox! Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Success team would be happy to discuss each of our plans with you at your convenience. I have sent you an email to continue this conversation in Private.

​Hey, Josh from the Loox team here :) I am sorry that your experience with Loox did not meet your expectations. Loox is focused entirely on helping merchants collect significantly more reviews with photos, and displaying them beautifully across your store. We accomplish this by helping you to incentivize your customers with discounts for including a photo with their review. Photo reviews convert 91% more than text reviews. By offering discounts on photo reviews only and other efforts like photo reminder emails, we manage to acquire a photo for 1 in 4 reviews. We offer different plans for different stages of your store from those just starting out all the way to big brands! If you are not able to find a plan that fits your needs and budget, please let us know and our success team will work with you to find that perfect fit that will give you maximum value! Unfortunately, since Shopify removes access to edit code after an app is removed, every customer-facing app on Shopify which inserts its code into a store's liquid cannot change or remove any code they added once the app is uninstalled. If you would like, I would be more than happy to assist you in removing any and all leftover Loox code from your store. I have reached out to you privately with instructions on how we can help remove this additional code.

Hey, Josh from the Loox team here :) Thank you for choosing Loox! I would be more than happy to help you optimize your account to get as many reviews as possible. I have reached out to you privately with some suggestions as well as to address any questions that you may have.

Hey, I'm Yishai from the Customer Success team :) We'd be more than happy to assist you in setting up the app and getting the most out of Loox. Feel free to send us an email to [email protected] with any questions you have, we're always here to help!

Hey, Dor from the Loox team here :) ​ Thank you for the kind and honest feedback. Please note that ​Loox supports importing your reviews from any previous source using the Loox review import template Additionally, Loox does not support editing published reviews - in order to keep the authenticity of the review content, we would be more than happy to hear further details as to what you are referring to exactly! In any case, I contacted you personally to assist you further on the matter. Please check your email for a message from our support team :)

Hey, Dor from the Loox team here :) The Basic plan is built for stores that just started out and are beginning their journey in the Shopify ecosystem. Features in higher plans include advanced customizations for a more branded experience, more options to display your reviews, and integrations with other apps to name a few. We are confident that our higher plans will provide a higher ROI for stores with significant sales. feel free to send us all the feedback regarding which features are missing for you and we'd be happy to advise further. In addition, our Support Team will be more than happy to assist you further with whatever else you need, do feel free to contact us at any time!

Hey, Amit from the Loox team here :) Please note that you can definitely import reviews from other reviews source as long as you comply with their terms of service, using our CSV spreadsheet template: https://help.loox.io/article/60-how-do-i-import-reviews-from-a-spreadsheet In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise :)