Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,212
chart
#556
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March 27, 2025
Loox ist eine grossartige Bewertungs-App! Wir können die Bewertungen flexibel an verschiedenen Stellen in unserem Onlineshop anzeigen. Als wir ein kleines Problem mit dem Code hatten, war der Support erstklassig: Nach unserer E-Mail-Anfrage erhielten wir sofort eine Rückmeldung und es kümmerte sich der Technische Supportmitarbeiter Dolev darum. Das Problem wurde in kürzester Zeit gelöst – ein herausragender Service, den man selten erlebt. Einfach genial!
March 26, 2025
Aya was very quick on getting back to me and appreciate the fast response times!
March 26, 2025
seems fine, the only thing on my wish list is - I wish when viewing a review there was a way to clink on a link that would connect directly to the order that lead to the review. As it is one must scoop up the email and do a copy and paste style search. Other than that it works fine
Hey, thanks so much for your feedback. User experience is extremely important to us, so I’ve reached out to you via email to hear more. Please feel free to reply whenever it’s convenient- we look forward to hearing your thoughts on this! Best, Arielle from the Loox team :)
March 26, 2025
March 26, 2025
March 26, 2025
March 25, 2025
I moved over to Loox from another review service a while back and the experience has been very smooth ever since. Everything is pretty straightforward and the extra features are great. I needed some help implementing custom code snippets into my theme and Shany took care of it in no time. The only thing that I would like to see improved at the moment is their relatively new smart upsell feature. The metrics interface is limited and there are minimal options for tweaking.
March 24, 2025
Very good app and excellent support! Well done, team! However I would really appreciate if one could skip the "add photo step" completely in the review form - when you are in the health business and only sell digital services it is kind of confusing for the customer. :)
March 24, 2025
Their support is extremely poor! I have been writing to them for days. but no response whatsoever. I am deleting their app.
Hey, Thank you for your feedback, and I’m sorry that was your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark. If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right. Thanks, Amit from the Loox team
March 24, 2025