Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,198
chart
#526
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Nov. 9, 2025
Hi Cheeky Chetah, Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped. If you’re open to it, please reply to the email we sent. We’d love the chance to make things right.
Nov. 8, 2025
Nov. 8, 2025
LOOK FOR ALTERNATIVE APPS. DO NOT USE THIS OR PAY FOR SCALE PLAN. Loox Used to be a good app. When contacting them with a issue in order to help me i had to upgrade my plan and then when i got in touch after upgrading they close the chat as soon as they get a chance so without any human help.
Hey, thank you for your feedback, and sorry to hear about your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark. Our support team agents close the chat when no response is received for over 5 minutes, which I see is what happened in your case. However, you can always reach out again and we'd be happy to assist. If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right. Best, Sara from the Loox team
Nov. 8, 2025
Nov. 7, 2025
Awesome customer service by Nathan R! Speedy replies and quick problem solving! I also love that Loox offers support even at odd hours! Thank you!
Nov. 6, 2025