Loox ‑ Visual Product Reviews
Convert more with an AI-powered, visual product reviews app
Rating
4.8
feedback
7,334
chart
#585
All reviews
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Jan. 17, 2026
Jan. 16, 2026
Jan. 15, 2026
The app is excellent and the support is quick. Ilyn from the Loox support team helped me resolve the issue of duplicate star ratings on my collection, very quickly.
Jan. 15, 2026
This review is about Reviewers.com (a service that’s part of Loox). We tested it and gifted 10 sets of 3 framed prints to their “reviewers,” with a total cost of $2,700. So far (almost one month after delivery), we’ve received 8 reviews instead of 10. One review was negative and misleading. The reviewer stated that the prints were “not glass like it claimed to be,” even though this was not stated on the product page. They also said the quality was “terrible,” yet didn’t show any specific defect in the video. Without the caption, sound, or text, the video would actually look like a positive showcase of nice prints. This makes the process feel unreliable, even though Loox promised honest reviews. We also received a few very unprofessional reviews that appear to have been left quickly just to unlock more free products from other brands. Their policy prevents reviewers from requesting new gifts until they leave a review, but there don’t seem to be meaningful consequences for reviewers who never submit one — which likely explains the two missing reviews. Other important limitations: You can’t approve or choose who receives your products. It doesn’t seem like Reviewers.com thoroughly vets reviewers. To be fair, we did receive 2 really great reviews. But overall, based on our experience, the results didn’t justify the cost and felt risky for brands.
Hey, thank you so much for your feedback. We built this platform to provide merchants with valuable visual social proof, and we’re sorry to hear that your experience didn’t meet your expectations. While each member of the community is vetted with a sample review before they’re allowed to join, we’re redefining the community standards for quality and are now re-vetting the entire community to ensure they meet our heightened bar. Although we can’t guarantee a 100% response rate, we send multiple reminders to reduce ghosting, and any Reviewer who doesn’t leave a review on a product is not allowed to participate in future campaigns.
Jan. 15, 2026
Jan. 14, 2026
Jan. 14, 2026
Quick help and fixed my issue after changing themes with reviews not showing on pages.
Jan. 14, 2026
Liz on the support chat function was extremely helpful getting our homepage looking great. She helped us add our reviews populating below the products. Great customer service