Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,205
chart
#556
All reviews
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Dec. 6, 2024
needs to improve ease of use
Hey, Thank you for your feedback. We always look for ways to improve and would love to hear more about your experience. We have reached out via email. Please feel free to reply whenever it’s convenient—we’re here to help!
Dec. 5, 2024
I've been looking for a user reviews app for years, and finally took the plunge with Loox. The installation process was a breeze. Unfortunately, though, I am using an old, deprecated legacy theme on Shopify, and most apps are now designed for the new Shopify version 2.0 themes. So, there were a number of issues getting the various ratings widgets to work properly. I contacted Loox support and got an answer within hours. A support engineer named Tal was assigned to me, and he was able to solve all of my issues within two days of installing the app. None of these issues were Loox issues; they all had to do with the particulars of my deprecated theme. But Tal dove in and solved all the of the problems, including my very particular layout requests, like moving a widget a few pixels this way or that. This is a great app with world-class customer service, and I couldn't be happier with the results. Thank you, Loox, and thank you Tal!
Dec. 5, 2024
Great app and support that went above and beyond in assisting with some backend coding work I needed. Aya, Rotem & Sara were all fantastic to work with. Thank you!
Dec. 5, 2024
I would highly recommend this app for any business owner it’s a fantastic resource for growing your business.
Dec. 4, 2024
Dec. 4, 2024
Dec. 4, 2024
Good app. Absolutely to recommend. Works smoothly integrated in your online shop.
Dec. 4, 2024
very bad survices
Hey French Factor, I’m sorry to hear about your experience with our support team. It looks like you may not be receiving the responses we've sent to your inquiries. I’ve reached out to you via email, and I look forward to sorting this out together! Best, Sara from the Loox team
Dec. 3, 2024