All reviews

Rating Breakdown

  • 5
    80% (505 ratings)
  • 4
    10% (62 ratings)
  • 3
    1% (6 ratings)
  • 2
    3% (16 ratings)
  • 1
    6% (39 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 27, 2024

Really pleased with the support and implementation process of this app. Libby was always so quick to respond, and if there was ever an issue/changes I needed making to our Loyalty programme landing page, she was on top of it - SO efficient. This is what customer service should always look like. Thanks Libby! In regard to the app itself, we've found it a really fun way to engage with our most loyal customers on a different level - allowing us to give back to them in a non-monetary way. We've also factored 'double points' days into sales events which we hope will result in a higher conversion for our Loyalty club members. Overall, happy so far!

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 25, 2024

I worked with Duraan for some help I needed before launching the program and he was efficient, knowledgeable and helpful. I appreciate the reliability of the program and the LL team.

Using app

Almost 6 years

Total reviews

6

Average rating

4.0

5 / 5 Share

Nov. 25, 2024

Love it! Customer services is spot on. Helped me merge my loyalty points from 1 loyalty scheme to another. Always available on email if needed but easy to use.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 25, 2024

Love Loyaltylion. Not only the software does an excellent job but the customer service is outstanding. They are pro-active and are always thinking ahead about how we can improve our loyalty program. I can absolutely recommend them.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2024

I couldn't be happier with this loyalty points program! Setting it up was a breeze, and the onboarding process was seamless, with clear instructions and great support to get started. The platform is incredibly user-friendly, making it easy to navigate both for me and my customers. What truly stands out are the numerous options for earning and redeeming points, which keep customers engaged and excited. It’s clear that this program was designed with the customer in mind, making loyalty rewards a delightful experience. Highly recommend for anyone looking to build stronger relationships with their customers!"

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 21, 2024

The program works great and works just as described. It has tons of options to give your customers exactly what they want to redeem rewards and boost engagement. Special Shout out to our onboarding specialist Reya, she rocks! Always willing to help and make sure things turn out the way we wanted. I am very fortunate to have worked with her on this project. I would recommend Loyalty Lion to anyone looking for a solid and robust rewards platform. -Ty Art of Skincare

Using app

21 days

Total reviews

2

Average rating

5.0

4 / 5 Share

Nov. 20, 2024

Loyalty Lion is very user friendly and has helped increase our retention. My only complaint would we that we cannot schedule campaigns.

Using app

11 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Nov. 18, 2024

Easy onboarding and setup! We love the seamless free products. We do wish the platform had more custom abilities with customer profiles.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us a review. It's great to hear that you love our Seamless Free Product rewards - we love them too! Thanks for your feedback regarding enabling more custom options for customer profiles, we'll be sure to pass this on to our team. Let us know if there is anything further we can help you with.

5 / 5 Share

Nov. 15, 2024

Our store has benefitted greatly from LoyaltyLion! The integration of loyalty programs and gamification elements like badges and leaderboards has significantly boosted customer interaction. We’d also like to thank Sathiya and the tech team for their excellent support—they were fast, helpful, and on point. Highly recommend!

Using app

Over 4 years

Total reviews

7

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review. We're so pleased to hear that your customer interaction has significantly increased due to our features. We'll be sure to let Sathiya know that you appreciated his support - it's great to know that our team have been able to help you quickly and easily. We're always happy to help, with anything else you may need!

5 / 5 Share

Nov. 14, 2024

Does what we need it to do so far. We had a specific request that we needed help with and Sathiya was able to assist and get done quickly.

Using app

Almost 2 years

Total reviews

10

Average rating

5.0

Developer Reply

Thank you for leaving us a review. It's wonderful to hear that Sathiya was able to help you quickly and easily, we'll be sure to pass on your feedback to him. Feel free to reach out if there is anything else we can help you with.

5 / 5 Share

Nov. 14, 2024

Great to work with! Any questions I have, Duraan is there to go the extra mile! Very happy with the consistent service throughout the year we have had Loyalty Lion on our website. Thank you.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review. It's wonderful to hear that Durran has been helpful and is always willing to go the extra mile - we'll be sure to pass on this feedback to him! We're also so pleased to hear that our team have been able to provide consistent service this year - we're sure they'll be so happy to hear this!

5 / 5 Share

Nov. 12, 2024

Very happy with the support from Libby. It’s a powerful loyalty platform that is allowing us to offer our customers a greatly enhanced experience. If you use Shopify and Klaviyo, Loyalty Lion is your loyalty tool for your customers.

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review. We're so pleased to hear that Libby has been able to offer you great support during your time with us - we'll be sure to pass on this feedback to her. It's great for us to understand how LoyaltyLion is adding to your customer experience, and how it sits well with the other integrations you are working with. We're very happy to continue to help with anything else you may need!

4 / 5 Share

Nov. 8, 2024

Great customer service! Our rep Libby and the rest of the loyalty lion team offers frequent communication and a really in depth onboarding process. They have always been great in answering questions and communicating with our web dev team while prepping for launch!

Using app

8 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for taking the time to leave us a review. We'll be sure to forward on your feedback to Libby and the team - it's great to hear they have been a great support for you. It's great to hear that the communication between you and the team was helpful and made the launch preparations straightforward for you. We're always happy to help with anything else you may need on your loyalty journey with us.

5 / 5 Share

Nov. 8, 2024

The onboarding process was a piece of cake with the support of Libby White and her team! What could have been an overwhelming process was made easy with the team's very clear communication during the process and the checklists they provided kept it all very organized. Loyalty Lion is very user friendly and we were able to customize the great emails they setup in Klaviyo. Libby was there every step of the way with any questions I had and we just recently launched and are excited to see all the ways that this program supports our customers and our revenue.

Using app

4 months

Total reviews

8

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us a review. It's great to hear that Libby and the team have been able to offer you great support - we'll be sure to forward your feedback to the team. It's also great to understand how smooth the process was made by our team, and how great communication helps keep everything organised and smooth. We're always happy to help with anything else you may need, on your loyalty journey with us.

5 / 5 Share

Nov. 4, 2024

Fijne app. Geen technische problemen. Goede support. Import punten mogelijk.

Using app

20 days

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for leaving us a review. It's great to hear that the Support have been able to provide has been helpful for you, and features you are looking for, such as importing points, are possible. Please feel free to reach out if there is anything further we can help you with.

5 / 5 Share

Oct. 30, 2024

Freya, our onboarding manager, is a total rockstar! The program is super easy to use and customize. Plus, the support team is always there to help. Thanks, Freya!

Using app

3 months

Total reviews

6

Average rating

4.7

Developer Reply

Thanks for taking the time to leave us a review. We're really pleased to hear that you have found the program easy to use and customize to your own design. We'll be sure to pass on your feedback to Freya & the Support team - it's great to hear that many members of our team have been able to support you!

5 / 5 Share

Oct. 29, 2024

Highly recommend the service, excellent speed performance and professional support team

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review. It's fantastic to hear that our support team have been able to help you in a timely manner - we'll be sure to pass on your feedback to them!

5 / 5 Share

Oct. 28, 2024

Very happy with the onboarding process with Frya and also assistance from the support team (Sathiya) post launch!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review. We're so pleased that Freya & Sathiya have been helpful and supportive for you and the onboarding process was smooth. We'll be happy to help with anything further you may need.

5 / 5 Share

Oct. 21, 2024

Let me start by saying Freya, our onboarding manager, is absolutely incredible to work with! She always goes above and beyond to make sure you're taken care of. The program itself has great features and is easy to understand and customize. Anytime I've needed anything or had a question, I was always met with kindness, professionalism and a solution. Again, thank you Freya, along with the team at Loyalty Lion, for an awesome experience. I look forward to working with them in the future and I would highly recommend them to anyone wanting to start a loyalty program!! 10 stars!!

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review. We're so pleased to hear that you've had such a wonderful experience with Freya - we'll be sure to pass this feedback on to her. It's fabulous to hear that the program's features and its ease of use has been helpful for you. We're also so pleased that our team's kindness and support with answering questions has been greatly received, we're sure they will be pleased to hear this too! We look forward to supporting you throughout your loyalty journey with us!

5 / 5 Share

Oct. 18, 2024

Really happy with the support I receive from this platform. Even when I feedback things that could change they really do listen and make changes. It has really helped us increase our returning customer rate and their development team is second to none. We have a wonderful account manager Anusha who has been on hand every time we have needed something. No matter it being big or small. Great loyalty program!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review. It's great to hear that our team is open and willing to take on feedback - we're always open to making changes and improvements that our customers are looking for. It's also wonderful to hear that making these changes and improvements has helped increase your returning customer rate. We will also be sure to pass on this fantastic feedback to Anusha, who will be very pleased to hear this. Please feel free to continue to forward any thoughts and feedback to us, we're always happy to listen.