LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.7
feedback
504
chart
#1,773
All reviews
Review RSS Feed
Nov. 26, 2025
Working with Reya was honestly such a great experience. She made every onboarding session feel easy, supportive, and clear—even when I had a lot of questions. I really appreciated how Reya tailored her advice to our client’s brand and took the time to understand what we were trying to build. A genuinely helpful and professional onboarding experience, highly recommended! Thanks to Reya’s guidance, I feel confident and excited about launching our client’s loyalty program. Truly grateful for your help Reya!
Thank you so much for taking the time to share this - it’s wonderful to hear how smooth and supportive your onboarding experience felt with Reya! We’re thrilled that you’re heading into launch feeling confident and excited. It’s been a pleasure supporting you through the setup, and we can’t wait to see your client’s programme thrive. Thanks again for choosing LoyaltyLion!
Nov. 26, 2025
This apps works great until I noticed that their SDK causing performance throttling. They have added their Font inside the SDK, and this is impacting performance issue. There is an option to that you can disable custom fonts in SDK but it is actually not working. I have address this to support and they told me that this feature is not available for Free users. Basically they are slowing your website if you are not Paid customer. They are misleading their Free tier and false advertise about their Tier features. dissapointed.
Thank you for taking the time to leave your feedback. We’re currently in active conversation with you via support to address the concerns you’ve raised. To clarify, we do not degrade performance for Free plan users in any way. The LoyaltyLion widget is designed to be lightweight and easy to install for free plan businesses starting out, and this is the first report we have received regarding a performance issue related to font loading. We’re exploring options to hide the "disable font" setting that aren’t applicable to the Free plan. We appreciate your feedback and are committed to improving the experience for all merchants. If you have any questions about this, our support team is always happy to help.
Nov. 15, 2025
Have been using the app for years and was satisfied, however the price increases are outrageous and there's 0 chance that i would pay them $200 a month when we have been on a free plan for ages. The Predatory price increase is insane, time to find a new loyalty program that will be loyal to its users.
Hi Jon. We have reached out directly by email to see how we can help resolve this for you. Our free plan is available for stores processing up to a specific number of orders. It's great to see your store is doing well above the order threshold for our free plan and we're happy to move you on to the right size plan for your requirements, which will also come with additional features to further support your business growth. Please respond to our email so we can help
Nov. 14, 2025
We have had a wonderful experience getting up and running with LoyaltyLion. Jason L. was a dream to work with — incredibly patient with all of our questions, customizations, and *very* short implementation window. We were able to make our rewards program exactly what we wanted and are looking forward to future growth of the program, both for our customers, and alongside LoyaltyLion as a partner.
Thank you so much for sharing your experience! We’re delighted to hear how smoothly everything came together with Jason's support. It’s wonderful that you were able to shape the programme exactly as you envisioned, and we’re excited to continue supporting you as it grows and delivers even more value for your customers.
Nov. 12, 2025
It was really straightforward setting everything up, the only delays were on our end. Any issues were sorted quickly, communication was great. Thank you to our Onboarding Manager Sammy and the team for their continued patience, we're already seeing some positive results.
Thank you for your kind feedback! We’re thrilled to hear that your setup went smoothly and that Sammy and the team could support you along the way. It’s great to know that communication and issue resolution met your expectations, and we’re excited that you’re already seeing positive results from your programme. We look forward to continuing to support you as your loyalty programme grows!
Nov. 12, 2025
Great help with setting everything up, you get a dedicated onboarding manager that helps from the start to the moment you go live. Afterwards, the account manager and customer service are quick and helpful as well. Everything is set-up to a basic level and you have the freedom to edit this to your own personal wishes with your own team. It does take a little while to start returning your investment, but if you have the ability to stomach the first couple of months, the results in terms of order frequency, AOV and CLV are incredible!
Thank you for the lovely review! We’re delighted to hear that the onboarding process and ongoing support have helped you get set up with confidence. It’s great to know the platform’s flexibility has allowed you to tailor your programme to fit your brand perfectly. We’re excited to continue supporting you as your programme grows!
Nov. 11, 2025
We recently onboarded with loyalty lion, the setup process was super smooth and straightforward, a huge thank you to Reya for making onboarding experience great for us. She was incredibly helpful, super knowledgeable and made sure we felt confident using all the features. Since joining, we’ve really enjoyed how easy it is to manage rewards and engage our customers. It’s been a great addition to our brand, and we’re super excited to keep growing with the platform.
Thank you so much for taking the time to leave this review - we’re thrilled to hear your onboarding went so smoothly. Reya will be very happy to know her guidance and product knowledge helped you feel confident from the very start. It’s great to hear that managing rewards and driving customer engagement has already become such an easy part of your workflow. We’re delighted to be supporting your growth and look forward to seeing how your programme continues to strengthen your brand over time. If you ever need a hand along the way, we’re always here.
Nov. 6, 2025
We just launched our program, and the onboarding was fantastic! Freya was super supportive – always quick to help, very patient, and clearly focused on our success. Great experience overall, and we’re excited to see what’s next with LoyaltyLion!
Thank you for sharing such a lovely review! It’s wonderful to hear that the onboarding experience set you up with confidence from day one. Freya will be delighted to know her support made a real difference throughout the process. We’re excited to continue partnering with you and can’t wait to see how your programme performs now that it’s live!
Nov. 5, 2025
We’ve just completed onboarding with LoyaltyLion, and I can’t speak highly enough of the experience, particularly thanks to Freya, our Onboarding Manager. Freya was exceptional throughout. She guided us through every step of setup and launch with calm confidence, clarity, and genuine care. On go-live day, when the pressure was high, she handled everything with composure and speed, offering practical solutions without any fluff. Her communication was clear, her ownership total, and she went above and beyond to make sure our RW Insider programme launched smoothly. The process felt faultless thanks to her dedication, and the professionalism and support we received from LoyaltyLion reflect the quality of the platform itself. A real partner, not just a provider.
Thank you for taking the time to share such a thoughtful review. We’re thrilled to hear how smooth your onboarding experience was and that Freya’s support made such a meaningful difference. Your recognition of her commitment - and of LoyaltyLion as a true partner rather than just a provider - means a great deal to our team. We're delighted that your RW Insider programme is off to such a strong start, and we look forward to supporting you as it grows.
Nov. 4, 2025
We have worked with Reya El Thaalabi in getting onboarded and set up with Loyalty Lion, and she has been fantastic! I love that we were able to customize all of our pages to fit our branding, and the automatic emails have been fantastic! My only wish is that we could send birthday email reward notifications directly through Loyalty Lion, as with the other rewards, verses through our own mailing system.
Store
SMEAR
Using app
7 months
Thank you so much for sharing your experience with us. It’s great to hear how smoothly your onboarding went and that working with Reya has made the process such a positive one. We’re also really pleased that the flexibility around page customisation and automated emails has helped bring your programme to life in a way that fits your brand. We appreciate your feedback around birthday reward notifications. While these currently need to be sent via your email provider, insights like yours are incredibly valuable as we continue shaping our development roadmap. Thanks again for taking the time to leave a review - we're delighted to have you on board.
Oct. 31, 2025
We work extremely closely with Hannah Parker and she's incredibly helpful and supportive of our business goals. We have really ambitious loyalty growth objectives this financial year and having her on our account gives me great assurance that we will confidently be able to build and execute our plans.
Store
NEOM Wellbeing UK
Using app
Over 6 years
Thank you for taking the time to leave such thoughtful feedback. It’s fantastic to hear how closely you’ve been able to work with Hannah and that her support has aligned so well with your goals. We know how important it is to have someone who truly understands your objectives, especially when aiming for significant loyalty growth, and we're thrilled she’s been able to give you that confidence. We really appreciate your partnership and look forward to helping you bring those plans to life over the coming year.
Oct. 31, 2025
困ったときに、いつもチャットでサポートをしてもらっています。 ありがとうございます。 今回もtierの制限について、私たちのリクエストにお答えいただき、とても助かりました！
Store
スチームクリーム公式オンラインストア
Using app
Over 3 years
Thank you so much for your kind review! We’re really glad to hear that our support has been helpful whenever you’ve needed assistance. We appreciate you taking the time to share your feedback, and we’re always here whenever you need us.
Oct. 27, 2025
Loyalty Lion has been a pleasure to work with, particularly Reya was (and is!) a great help and was extremely thorough in helping us onboard to the platform. They helped us set up from A to Z and so far the program is running very smoothly. If you're looking for a proper rewards program platform, definitely consider Loyalty Lion for your next project.
Thank you so much for the wonderful review! We’re glad to hear that your experience with LoyaltyLion has been such a pleasure and that your onboarding went smoothly from start to finish. It’s great to hear that Reya provided thorough and ongoing support - we’ll be sure to pass along your kind words. We’re thrilled that your programme is running smoothly and that the platform has met your expectations so far. We appreciate the recommendation and look forward to continuing to support you as your loyalty programme grows.
Oct. 24, 2025
We've just completed the onboarding with LoyaltyLion and the whole process was incredibly smooth from start to finish. The team were responsive, proactive, and genuinely helpful. Our contact Libby really went over and above to make sure we were set up for success. Thanks Libby! It was really helpful to get such consistent support and quick responses from a real contact throughout the onboarding process. Every question we had was met with considered answers and practical solutions. A great start to what already feels like a valuable partnership. Highly recommend the team and the platform. James Marketing Manager Bell Lane Coffee Roasters
Thank you for sharing your review James! We’re delighted to hear that your onboarding experience was smooth and fully supported from start to finish. It’s wonderful to know that Libby went above and beyond to set you up for success, and we’ll be sure to pass along your kind words. We’re excited to continue supporting you as your programme grows. Thank you again for the recommendation - we truly appreciate it!
Oct. 20, 2025
Loyalty Lion is a superb platform offering a wealth of possibilities and customization options. The onboarding process is very thorough, all our questions were answered, and they helped us a lot in launching our loyalty program! We highly recommend it to everyone!
Thank you for the wonderful feedback! We're delighted to hear that you found LoyaltyLion’s flexibility and customisation options valuable. It’s great to know our onboarding team provided clear guidance and support throughout your launch. We really appreciate your recommendation and look forward to seeing your loyalty programme continue to thrive!
Oct. 18, 2025
Love the app because its very customizable and integrates well with my store (Not just a widget). Reya was great during the onboarding process, very friendly and went above and beyond to help me make sure everything was working correctly. Highly recommend!
Thank you so much for your kind words! We're thrilled to hear that you’re enjoying how customisable LoyaltyLion is and that it integrates seamlessly with your store. It’s great to know Reya provided such friendly and proactive support during your onboarding - we’ll be sure to share your feedback with her. We really appreciate your recommendation!
Oct. 16, 2025
Sathiya - was amazing, she handeled my questions quickly and efficiently! Always happy with Loyalty Lion. The Loyalty Lion app is the best option available on Shopify and allows us to manage our customers points and give them extra perks. Top notch program! - [email protected]
Thank you so much for your wonderful review, Christa! We're delighted to hear that you’re happy with both the LoyaltyLion platform and the support you’ve received. Sathiya will be thrilled to know their help made such a positive impact. We really appreciate your kind words and see your program continue to grow!
Oct. 16, 2025
Loyalty Lion has been incredible, both on the technical aspects of the platform and their customer service team. Shoutout to Sathiya for their continued support and eagerness to help us solve any technical problems. We really appreciate the entire team, they are always on hand to support.
Thank you so much for your lovely review! We're thrilled to hear that you’ve had such a positive experience with both the platform and our support team. Sathiya will be so pleased to know their help has made a real difference. We really appreciate your kind words and continued partnership!
Oct. 3, 2025
Sammy and Ral from the LoyaltyLion support team were incredibly helpful, efficient, and personable. As a small company with limited bandwidth, we were worried about managing the workload of setting up and running a rewards program—but their guidance made the process smooth and stress-free. Thanks to their support, we feel confident going into BFCM with a program we know our customers will love. We cant wait to see the impact of the new program this year—highly reccomend this platform if you're on the edge.
Thank you very much for your kind words! We're glad to hear that Sammy and Ral made your setup experience smooth and stress-free. It’s fantastic that you’re heading into BFCM with confidence and a program you’re proud of. We can’t wait to see the positive impact it brings to your customers and your brand.
Oct. 1, 2025
Smooth Onboarding & Fantastic Support! Sammy Newton was great We’ve had such a positive experience getting set up with LoyaltyLion. The onboarding process was seamless from start to finish clear communication, timely check-ins, and genuinely helpful guidance at every step. Sammy and the team made sure we felt supported and confident using the platform. The app itself is intuitive and offers great flexibility for customisation, which is perfect for a brand like ours. We're already seeing how it’s going to add real value to our customer experience and community building. Highly recommend for any brand looking to build long-term loyalty in a thoughtful, strategic way. Excited for what’s to come! — Conor, Cozy Crew Club
Thank you Conor for sharing a great review! We’re thrilled to hear your onboarding experience was smooth and that Sammy and the team provided the guidance you needed every step of the way. It’s great to know the platform’s flexibility is already adding value to your brand and community, and we’re excited to see how your program grows from here.