All reviews

Rating Breakdown

  • 5
    80% (487 ratings)
  • 4
    10% (60 ratings)
  • 3
    1% (6 ratings)
  • 2
    3% (16 ratings)
  • 1
    6% (39 ratings)
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5 / 5 Share

Feb. 9, 2023

Absolutely amazing quick service and love all the features, especially the trial which lets you see if you are able to make more with customers

Using app

19 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please don't hesitate to reach back out to our support team!

5 / 5 Share

Feb. 2, 2023

Luana was a perfect success manager, and I could not have asked for better service. She responded to every email and call in a timely manner. She took the time to sit down and review everything with me and shared great email examples to consider in the future. When onboarding, the different time zones for support made things tricky once deadlines were getting close, but I'm very satisfied with the program's outcome.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for choosing to work with our team, we’re thrilled that you enjoyed the experience! Our team is dedicated to providing a high level of service and we’re happy to hear that we were able to do so for you. Sorry to hear that the Onboarding was a bit tricky due to time zone differences and we really appreciate that bit of feedback! This is something we are actively working to improve! If you have any other feedback please don't hesitate to reach out to us at [email protected]

4 / 5 Share

Jan. 31, 2023

Overall it is a nice platform. The only rewards program that gives you a DTC & B2B option in 1 program. The onboarding process was a little tricky as our onboarding manager was several time zones away from us.

Using app

3 months

Total reviews

2

Average rating

4.5

Developer Reply

We are so happy to hear your program is working great for both your direct customers and B2B clients. Sorry to hear that the Onboarding was a bit tricky due to time zone differences. This is something we are actively working to improve. If you have any other suggestions, we would love to hear them. You can contact us at [email protected]. Thank you again, and we look forward to continuing your Loyalty journey!

5 / 5 Share

June 22, 2023

Loyalty Lion managed our Transition from another Loyalty Program efficiently and successfully. Luana - our Customer Success Manager - was, and continues to be, very attentive while we learn and manage the new system. That said, the software itself is very intuitive and easy to operate, from both a merchant and customer experience. We're looking forward to growing into the program and utilising all of it's amazing features and benefits. We have received excellent support and ongoing guidance from Christian and look forward to continue growing and expanding our Loyalty Program.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience transitioning your Loyalty program. Let us know if we can do anything else for you.

5 / 5 Share

Jan. 27, 2023

Thank you to Jonathan and the Loyalty Lion team for being so helpful during the last stages before launch. Also for taking the time for multiple calls and answering our questions so quickly. Can't wait to launch the program!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your feedback! It makes our day hearing about how much our customers love Loyalty and the great service they’ve received from our team. We have passed on your review to our team and look forward to launching your program soon!

5 / 5 Share

Jan. 24, 2023

Perfect tooling for our loyalty program! Fits all our needs. Very helpful customer service and onboarding. We're very happy!

Using app

8 months

Total reviews

6

Average rating

5.0

Developer Reply

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

5 / 5 Share

Jan. 23, 2023

Special thanks to Jonathan McCarthy and the rest of the Loyalty Lion team for helping us with our onboarding and getting us ready to launch quickly! We had all of our questions answered and feel great about our new program! Cant wait to start rewarding our loyal customers.

Using app

9 months

Total reviews

4

Average rating

5.0

Developer Reply

We're so happy to hear that our team provided you with excellent service. We will make sure that they receive your feedback. I’m sure it will make their day! We are excited to help you being able to provide loyalty to all of your customers!

5 / 5 Share

Jan. 23, 2023

This service is an awesome way to grow your customer base and a fabulous and easy way to retain your existing customers. The customizability of Loyalty Lion is why we chose them. It is not the most self-explanatory if you intend to customize a lot. Omar and Jonny were both very nice and great to work with. The onboarding process could have been a bit smoother, i.e. getting answers from the team sometimes took longer than expected. However, our experience with the team was highly customized and we are really excited to see our growth using Loyalty Lion.

Using app

About 2 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for your detailed and thoughtful feedback. Trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at LoyaltyLion. We sincerely thank you for taking the time to share your thoughts with us and we look forward to continuing to help you provide Loyalty to all of your buyers!

5 / 5 Share

Jan. 16, 2023

Joshua was amazing during our onboarding process, very helpful - thank you so much for the great service

Using app

26 days

Total reviews

6

Average rating

5.0

Developer Reply

It’s great to hear that you had a positive onboarding experience with getting your program set up and launched. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.

1 / 5 Share

Jan. 2, 2023

Do NOT waste your time or money. OR just stick to the FREE version and fully test it for 6 months before upgrading. This company has overcharged me $187 since April, a total of $1683. A refund was finally provided in December, months later. Customers are confused on how to use loyalty points, and the entire program has been a much bigger headache than ever anticipated. They make it seem extremely simple to customize and set up during the sales process, but once you sign the contract, you quickly realize that you will need to hire a web developer to make such customized changes. They will not assist you with the customized changes. After the initial onboarding, you will never hear from support again, regardless what plan you are on. Our plan was $720 a month, complete waste of money. You are only attracting people who want things for FREE. Our loyal customers will be loyal regardless whether they earn points/rewards.

Using app

10 months

Total reviews

6

Average rating

4.3

Developer Reply

Thank you for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We have looked into the issue and believe we have a resolve for this isolated incident. We hope that this incident doesn't stop you from giving us another chance. We've located your details and we're getting in touch now to solve any issues you may have.

5 / 5 Share

Dec. 9, 2022

We are still in the onboarding process but are very happy with Loyalty Lion thus far. Jonny has been very helpful and super flexible in scheduling to ensure that all our needs are met and questions answered.

Using app

24 days

Total reviews

4

Average rating

5.0

Developer Reply

We are so happy that you enjoyed your experience with our onboarding team! We appreciate the great review and look forward to continuing our relationship.

5 / 5 Share

Dec. 8, 2022

We have loved working with Loyalty Lion. Our account rep Vicky Vitkay was so helpful setting up our program for us. She took the time to sit down and review everything with us and gave great feedback on our program and also shared great examples. She was always very responsive and checked in with us as well! Overall a great experience!

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you! We’re thrilled you had a great experience with our Onboarding team! Your feedback is appreciated, and we hope to be of help again soon!

5 / 5 Share

Dec. 7, 2022

Seamless integration so far, our onboarding manager Jonny has been very helpful and the demo calls were very insightful. Super easy to set up and it's an easy way to make some loyalty wins with customers :)

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

4 / 5 Share

Dec. 4, 2022

Great app to use for those companies wanting to increase customer return rate! Email integration with Klaviyo is a bit tricky and more documentation around this would be great..

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for that invaluable feedback! We strive to make our integrations as seamless as possible! We will pass along this feedback to the team to see how we can best better that!

5 / 5 Share

Nov. 30, 2022

Loyalty Lion integrates neatly into Shopify, offers endless ways of personalization and it also properly integrates with Recharge Payments. Plus the dedicated onboarding experience by a gentleman called Jonny was second to none.

Using app

3 months

Total reviews

10

Average rating

4.5

Developer Reply

Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

5 / 5 Share

Nov. 30, 2022

Great company and really user friendly app. Vicky has been amazing with helping us launch and super friendly throughout. Really happy with everything!

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for your feedback! It makes our day hearing about how much you love our platform and the great service you've received from our team. We have passed on your review to our team and look forward to continuing working with you!

5 / 5 Share

Nov. 24, 2022

Nothing but 5 star service from Sammy at Loyalty Lion! Thanks for all the help on-boarding and can’t wait to get into the app more and use it to its fullest potential.

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello! Your kind words about our Product and our team are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

5 / 5 Share

Nov. 24, 2022

Seamless onboarding from Jonny and a very intuitive platform to use. Looking forward to seeing some great results!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Your review made our day! We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using LoyaltyLion and found the platform easy to use. We couldn’t provide the service that we do without great customers like you! Thanks for choosing us to deliver Loyalty to your customers, we can’t wait to help you again!

5 / 5 Share

Nov. 23, 2022

Every team member has been so helpful at every step from answering questions at the very beginning to assisting with troubleshooting. The program is very easy to implement!

Using app

28 days

Total reviews

2

Average rating

5.0

Developer Reply

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

5 / 5 Share

Nov. 22, 2022

Omar and Jason nailed the onboarding process for Loyalty Lion. We managed to have our Loyalty program up and running within a week of discussion, guided by experts the entire way. Albeit playing the long game with retention, the platform is already proving to be a seamless hit with customers, and the growth potential is infinite. Early days, though I'd say this is the missing piece to our customer journey and lifetime-value puzzle. Also the platform is easy to use, which is what you want when wearing 15 hats at any one time (biz owners you'll get me). Yay.

Using app

14 days

Total reviews

16

Average rating

5.0

Developer Reply

Thanks for your great review of our platform. We’ve passed your kind words on to our team. The Onboarding team are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. We value our customer’s feedback for helping us to keep improving our service!