LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.6
feedback
609
chart
#1,055
All reviews
Rating Breakdown
Review RSS Feed
March 21, 2023
Very happy with the app - also to the quick response and a solution from LL to issues or questions that pop up. Some teething issues still with free shipping working 100% of the time with the loyalty points, but we are getting there!
Thank you so much for your feedback! Glad to hear you're getting the support that you need. Please don't hesitate to reach out to us at [email protected] if you need any additional assistance!
March 21, 2023
Terrible. My account did not work for 6 months. They never helped and no refund for it. They still have not responded to me.
Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to help our customers. I’ve shared this with the team and we will be reaching out to you shortly. Please do reach out [email protected] as well if you need anything further.
March 20, 2023
From the start, Loyalty Lion has been great and so supportive with our Loyalty Program. Ellie has been supporting us from launch, and each monthly call she comes prepared with helpful analytics and answers all my questions when needed. I'm excited to continue working with Loyalty Lion!
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our Merchants, and we’re glad that this commitment was reflected in working with Ellie. We look forward to continuing a great partnership! Have a wonderful day!
March 17, 2023
We have used Loyalty Lion for many years and are very happy with the outcomes. Super thankful for the great customer service provided by our CSM Hannah.
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
March 17, 2023
Great App, working with Vicky to get this live has been a great experience from start to finish, brilliant support and understanding of our business needs which are often difficult and complex, really enjoyed work with Vicky and the platform.
It’s great to hear that you had a positive experience with our platform. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
March 17, 2023
For our small team, jumping into a full-service loyalty program seemed daunting to say the least. Vicky and the LL team were of great service during the onboarding process, which gave us confidence that we could get this program off the ground. In the months after launch, we had questions about email flows and analytics that Vicky responded to quickly and throughly. This responsiveness and care is what we look for in a company with integrity.
I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
March 17, 2023
I am happy to write a review about the outstanding service provided by Vicky and the team. From start to finish, they were responsive, professional, and went above and beyond to ensure that I had a positive experience. Vicky, in particular, was a pleasure to work with. She was incredibly attentive and responsive to my needs, and always went out of her way to ensure that I had everything I needed. Overall, I highly recommend this team for their exceptional service and dedication to customer satisfaction. The team truly set the standard for what great service should be!
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Vicky receives the recognition they deserve. Thank you again, have a great day!
March 17, 2023
New to Loyaltylion, we are still exploring the App but so far it is a robust and user-friendly app. The integration and services are working smoothly. Also, our Onboarding manager Libby is very helpful and supportive.
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
March 17, 2023
So far, Sam and Ellie have been super helpful with process of re-launching our loyalty program. We aren't quite there yet, but their knowledge and superb level of communication have made it easy and enjoyable. They also share excitement and enthusiasm for our project which is always a plus. We can't wait to fully launch to see the reaction of our members and hopefully, increased metrics!
Just wanted to let you know how much your review means to us here. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we look forward to getting your relaunch fully up and running! Have an amazing day!
March 16, 2023
Great app and setup was a breeze . We've been using Loyaltylion for 2 years now and we have seen an healthy uplift in repeat purchases
Thanks for the awesome review about LoyaltyLion. We’re so pleased to hear it's working and helping you see that uplift in your purchase. We know these can be such trying times and we love to hear how it's helping businesses like yours! We’ve passed your kind words on to our product team. If there is anything else we can do, please let us know.
March 16, 2023
We've been having a great experience with LoyaltyLion with the guidance of Hannah Yaffe. She's been providing us with amazing support and feedback to all our program needs. In addition, Hannah is a lovely person to work with. She's incredibly kind and positive and has been giving us valuable help on imporving and relaunching our current loyalty program.
Thank you so much for you feedback and we couldn't have said it better about Hannah ourselves! We will be sure to pass along your wonderful feedback to the team. We are so glad to hear you're getting the support for you program and we are so excited to help you see it grow!
March 15, 2023
New to the program but so far so good! Had a couple issues getting the rewards page set up on our theme but Jonathan McCarthy was very helpful getting all issues resolved!
Your review made our day! We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We couldn’t provide the Loyalty that we do without great customers like you! Thanks for choosing us, we can’t wait to help you again!
March 9, 2023
Our experience with LoyaltyLion has been amazing from start to finish. We were comparing a bunch of providers and after speaking with LoyaltyLion it became clear that they were going to be the best by far at supporting us. Jason Leader has not let us down, he's helped us with a million queries and has no hesitation to jump on a call whenever we need him - this is so important when implementing something substantial into a business. Thank you so much! Looking forward to our ongoing journey with LoyaltyLion :)
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
March 8, 2023
Jonathan McCarthy was great and very helpful! He was very responsive to emails when we had questions. We appreciate the time he took for our calls to make sure that everything was set up correctly. Excited to launch the program!
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your onboarding with Jonathan.
March 3, 2023
all good during pricing negotations, onboarding. the whole experience until now is very good. Will edit the post once we launch the soft.
Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. If you need any assistance with any part of your launch please feel free to reach out to our support team at [email protected]
Nov. 14, 2023
Fantastic app and app support as always. Great to have a dedicated account manager, big thank you to Namita and the team for helping us improve the loyalty program and increasing our return on the investment.
Thank you for your great review. We’ve passed your kind words on to our team. Abi and the Support team are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you!
Feb. 27, 2023
great support good app has been of great benefit to our business and activity easy to use
We are happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
Feb. 14, 2023
We have only recently signed up for Loyalty Lion and so far I have been nothing but impressed with the platform, integrations and the service. Our implantation partner Jonathan has been so incredibly helpful in ensuring that we are utilizing best practices but also that the program aligns with our brand values. We spoke to a lot of loyalty programs before moving forward with LL and we are so glad that we chose them as our partner. 10/10 would recommend.
We want you to know how much we appreciate your review. Our staff works hard every day to give you the best dining experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off.
Feb. 13, 2023
Hi, Katie was very fast and helpful. We asked her if we could update our tier names and in less than a day the job was ready. We are very happy with loyalty lion!
Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!
Feb. 13, 2023
Installed the program about 4 months ago, but the feedback from clients is very poor. Contacted the sales rep who sold it to me and asked 2 questions: 1. If we can analyse the bad performance together, but very disappointing I was being told LoyaltyLion doesn't do "performance" calls. This was the same person I spoke to about 40 times before signing up for one year. 2. Asked him how can I cancel my subscription (don't want any unexpected auto-renewals) and again very disappointing I was told I need to contact support. Contacted support few days ago but until now no answer. Find it kind of strange all this companies where you can not actually cancel what you signed for with a click of a button. 3. The widget button covers the call to action on my cart drawer, asked them how can I move the widget up and I was told at the moemnt this is not possible. To sumarize: cancelation policy not very clear, program doesn't perform well and the widget button covers the Checkout button ! Very, very disapointed ! Don't recommend this app !
Thank you for sharing this honest feedback. We apologize as this is not the experience we'd like anyone to have.. Please know that our team is working to better this. Please be on the lookout for an email from our team so we can work to find the best resolution for you!