LoyaltyLion: Rewards & Loyalty
Increase customer loyalty & referrals with points & rewards
Rating
4.6
feedback
515
chart
#1,968
All reviews
Review RSS Feed
Aug. 3, 2023
Our loyalty app for the past 2-3 years, I believe. They are pretty decent. Got probably the most integrations with other tools. There could be more upgrades to their dashboard as it looks the same since day one. Definitely not the cheapest solution. Namita is very helpful suggesting improvements to the program, the points/rewards structure. Definitely appreciate that.
Thank you for your review and your ongoing support of the program. We hope that your experience of LoyaltyLion will only improve in the future as we are actively working on a new and improved dashboard currently, and we look forward to rolling it out to customers in the future.
July 25, 2023
Have been trying to remove app from my store for days now and cancel my subscription. There’s no way to remove the app yourself with out the developer contacting you first . I’ve left several message with the app that I want to cancel my subscription and remove the app from my store but I’m being ignored . This app is very expensive over $400 a month and impossible to remove once installed . Shopify support is no help on this issue either . Please cancel my subscription and remove the app from my store .
Thank you for your review! one of our Key Account Managers will be in touch to assist you with this shortly! As per previous communication - as you are billed via Shopify, this will need to be cancelled with them. Our team will assist you in resolving this! We apologise for any inconvenience experienced.
July 20, 2023
For now LoyaltyLion is a great partner to work with. The product is simple to use for the consumer as well for us as a retailer. It’s intuitive and if you have questions they will support you instant!
Thank you for your review!!
July 18, 2023
Loyalty Lion's offering allows for unique customization in order to cater to one's customer base exactly how you see fit. The team has been super helpful in answering all of our questions and helping create an offering that is set up for success.
Thank you for your review! We are glad we are delivering against expectations!
July 17, 2023
Loyalty Lion has been outstanding. They seamlessly transitioned our rewards program, offered excellent features, and provided exceptional support. Highly recommended!
Thank you for your review! We are great to hear you are enjoying the partnership!
July 27, 2023
Overall Loyalty Lion is a good system, the auto generated loyalty page helps you get up and running quickly and they integrate with all the major e-commerce platforms and apps. The backend is also easy to set up and navigate. We have had a few issues here and there but they have been addressed by the team.
Thank you for your candid feedback. We are sorry to hear your experience has not been as expected to date. We believe our Customer Success Lead has reached out to you directly and is working with you to resolve.
July 13, 2023
Namita was very helpful in going over how our program is working and suggesting ways to improve it. The app works great, but it does need to include some extra features.
Thank you very much for your feedback! We will pass this directly onto our product team!
July 12, 2023
A big thanks to DURAAN for helping us from our tier’s points loyalty app reset update. This person is doing everything in his/her might to help me out of what I've needed. I recommend this person if you need help find this one. God Bless and Thanks for the great support!
Thank you very much for your great review! We will definitely pass this onto Duraan!
Aug. 27, 2023
Amazing app with amazing team. Oscar, Jason and Hannah helped us to make the best of a loyalty program according to our needs and customers
Thank you for your great review! We will pass this feedback onto Oscar and Jason directly
June 30, 2023
Our experience with LoyaltyLion has been great. We were new to loyalty programs in general and the team provided exceptional assistance in setting up our program. Since the implementation of the program, we’ve received ongoing support, recommendations, and new product offerings, particularly driven by our rep Hannah, which has been invaluable in optimizing our program and driving its growth.
Thank you for your review! We are glad our support has lived up to your expectations, we will pass this feedback directly to Hannah!
March 28, 2025
Loyalty Lion have been exactly what we needed to help scale our business and engage our loyal customers. Our CSM, Anusha, has been an absolute delight to work with. Any issues are quickly and efficiently resolved. Highly recommend.
Thank you for your review - We will pass your great feedback onto Ellie directly!
June 29, 2023
Whilst we didn't have the best onboarding experience with Loyalty Lion, our customer relations manager Hannah has been amazing with helping us optimise our loyalty programme, responding promptly to any queries or concerns we have and finding a solution and scheduling regular calls to run through our progress with LL. Thank you Hannah!
Thank you for your review - We are sorry to hear your onboarding experience didn’t meet your expectations - we will look into this. However we are glad that post this - service has improved and we will pass this onto Hannah directly!
June 29, 2023
Loyalty Lion was a great find for us! The team is insightful and thoughtful with their directions in strategy and program development. The platform seamlessly integrated within our Shopify store and was a low lift internally as a result! We are thankful to have them as an extension of our team.
Thank you for your review, we can’t wait to see your programme progress!
May 3, 2024
We continue to have success with this rewards platform. Recently, we've really ramped up our usage of the offerings and continue to have our needs met and then some. The team and our account manager are very responsive, friendly and helpful. Our account manager (Vicky) has really helped push us forward to use more functions within the platform and expand our program. She's great!
Thank you for your great review! We will pass your feedback directly on to Ellie and the team.
July 4, 2023
Good experience with LoyaltyLions especially since we've upgraded our plan Christian has been very helpful when implementing our new program. He provided really good recommendations to improve our performances as well. Thanks for the great support!
Thank you for your great review! We will pass on this feedback directly to Christian. We can’t wait to see your loyalty programme go from strength to strength based on some of Christian’s recommendations!
June 23, 2023
We recently updated our site so our Loyalty page stopped working. I went back and forth multiple times with a rep with no resolution. I reached out again and Sathiya was able to solve my problem in one simple email! I would give Sathiya 5 stars! My frustration from going back and forth with little to no help beforehand determined my rating of 4 stars overall.
Thank you for your review - We are happy that your issue has been resolved and we will pass this feedback onto directly to Sathiya. We apologise that it took a longer period than usual to resolve this, we will ultimately take this feedback onboard and ensure positive change is implemented for future instances of similar issues.
June 21, 2023
Duraan was able to solve my problem regarding a conditional tier very quickly and responses were in a timely manner!
Thank you for your great review, we will pass this onto Sathiya directly!
June 21, 2023
Customer support was excellent! Sathiya managed to resolve our issue very fast. I appreciate the quick responses and patience. Thanks again for your help!
Thank you for your review! We will pass this onto Sathiya to directly
June 19, 2023
Sathiya was super helpful and informative - thank you! Appreciate the quick responses and knowledge of the platform.
This is great news! Thank you for your review - we will pass this onto Sathiya directly
June 15, 2023
The app has been a wonderful addition to our company. Duraan was very helpful and knowledgeable. Perfect Customer Service!
Thank you for your great review! We will pass this on directly to Duraan