LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.6
feedback
609
chart
#1,055
All reviews
Rating Breakdown
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June 28, 2021
Our onboarding experience was great. Ellie was very helpful in getting our questions answered and we were up and running in no time. There was a little glitch on the slider disappearing after our developer had installed the code, but your support was great to get it loaded again.
Thank you so much for your lovely review 💜 We are so happy to hear how positive your experience getting started with us has been and are looking forward to seeing your loyalty program's success! 💫 I will be sure to pass your comments on to Ellie!
June 23, 2021
Best loyalty app we have found. 100% recommend and their customer support team is very responsive. Thank you
Thank you so much for your kind words about LoyaltyLion and our team! We can't wait to continue working with you💜
June 22, 2021
This app works great! Customer support is amazing and we have no issues whatsoever! Highly recommended!
Thank you for leaving us a review! 💜 We are really happy to hear you're enjoying the app and I'll pass on your lovely words to our Support team.
June 10, 2021
Irresponsible support. Signed up for an onboarding support meeting, woke up early because of the differences in time zones and guess what? nobody came. I wanted to pay more for the better service. but looks like you pay extra here for nothing
Hi 99Jersey team, thank you for taking the time to leave us a review. We sincerely apologize for missing the meeting you booked with us. We have investigated this and it looks like there was a mix-up with calendars. A member of our team has reached out over email to rebook the call with you so please check your inbox. We hope to speak to you soon.
May 27, 2021
It was surprisingly easy to migrate from another loyalty app to Loyalty Lion. Our onboarding experience with Alejandra was a breeze. She was very attentive in making sure we were able to get what we needed from the LL. We are now testing other features LL has and are looking forward to maximizing this program's capabilities on our site!
Thank you so much for your lovely review 💜 We are so happy to hear how positive your experience getting started with us has been and are looking forward to seeing your loyalty program's success! 💫 I will be sure to pass your comments on to Alejandra!
May 20, 2021
We have just started using Loyalty Lion. The onboarding so far was very easy and Mags from Loyalty Lion has been very helpful. We are now looking forward to the first results with Loyalty Lion.
Thank you for taking the time to leave us a review 💜 We're happy to hear you've had such a positive experience with LoyaltyLion so far and will pass on your kind words to Mags 🦁
May 19, 2021
I couldnt switch off their widget from my website so i contacted the chat support. No one was in the chat. After ONE HOUR of waiting support contacted me back. They say "free plan" but if you want to switch on/off their widget you have to join advanced plan (699$/month) or plus plan (1500$/month). AMAZING!
Hi Eroke team, thanks for taking the time to leave us your review! Whilst we can always support in un-launching the program for you, we don't suggest toggling this on and off once you're launched as this can impact your customers' ability to earn points and interact with the program on the whole. Your feedback is really valuable to us and so we've taken this back to our Product team to consider how we could support this in the future ✨ LoyaltyLion team
May 10, 2021
Hannah and Ellie were so helpful in onboarding our new team. While this was not our first walkthrough, they spared no detail and went above and beyond in suggesting ways we could improve our current set-up.
Thank you so much for taking the time to leave us this lovely review, I'll make sure to pass on your kind words to Hannah, Ellie, and the LoyaltyLion team!🦁💜
May 4, 2021
Great support and on-boarding process for a top-tier loyalty program. Integrates nicely into the site with minimal effort. Totally intuitive so customers have seamlessly started using the program without much of an effort. We just started our first double-points event and the response is nice!
Thanks so much for taking the time to leave us this wonderful review! We're so happy to hear you're loving the loyalty program and making the most of what it has to offer 🎉
June 11, 2021
Working with loyalty lion is incredible easy, the app works great, awesome service. We have been using it for 2 months, although we didn't see the results inmediately, now we are starting to get more and more sales with higher AOV from our subscribers.
Thank you so much for leaving us a review about Ellie and your Onboarding experience. We're looking forward to seeing your customers use the loyalty program 😍!
May 3, 2021
The app is really good and our rep Michael is amazing. We're excited to see how this platform can help us grow.
Thank you so much for leaving us a review, I'll make sure to pass your lovely words onto Michael and our team!✨
April 9, 2021
Best loyalty program we've found. But what's most impressive is the team and their dedication to ensuring you build the program that suits your brand best.
Thank you so much for your kind words about LoyaltyLion and our team, I'll make sure to pass this feedback onto them🦁
March 31, 2021
The support staff is incredibly helpful! They genuinely care about your store. Loyalty Lion helped increase our customer value overall. Very easy to use.
Thank you for taking the time to leave us a lovely review😀
March 26, 2021
Great loyalty app. We've migrated from Smile.io mainly due to the fact that Loyalty Lion has a dedicated landing page for rewards. The onboarding was great. They helped set up most of our structure and the migration was seamless. Our customers are loving how easy it is for them to see their points from their account.
Thank you for your review! We're so happy to hear that your customers are already loving the new loyalty program setup😀
March 12, 2021
The support team is usually quite helpful and responsive (within one business day, sometimes quicker). Only downside is that some great functionality like tiered point rewards and public-facing (without singup requirement) point structure are not suppoered in lower-tier version (e.g. we're using small business plan).
Thank you for taking the time to leave us a review! We're grateful for your feedback on our features and glad to hear that you have had such a positive experience with LoyaltyLion so far 🦁
March 11, 2021
Absolutely love this app! Love being able to reward my customers when they shop with my company! Super easy to use on both ends!
We are so happy to hear you're loving LoyaltyLion and the functionality we provide⭐️ Thanks so much for leaving us a review😀
March 11, 2021
Very excited to start using Loyalty Lion for our customers! Michael and Hannah have both been excellent for helping us set up our rewards system and we couldn't be happier.
Thank you so much for this review! I will pass on your lovely words to Michael, Hannah & the team at LoyaltyLion.💜
March 8, 2021
Loyalty Lion has all the required features to run a successful Loyalty program. The on-boarding is smooth and the team provides great support to figure out the right program for your store.
Thank you so much for taking the time to write these lovely words about LoyaltyLion and our team💜. We are looking forward to watching your program become a success!⭐️
March 3, 2021
This app is very helpful but there are some limitations. Our company has a variety of brands, but we are only able to integrate one for all.
Thank you so much for your feedback. If you would like to discuss this further with our team, please reach out to [email protected] and we would be more than happy to help🙂
March 2, 2021
When Is signed up they said someone will help me install, none of that happened, and the chat is also not very helpful :-( The app itself very good but the support not very!
Thank you for taking the time to leave us a review. We are sorry to read this, a member of our Support team has been in touch over email so please check your inbox as we'd love to resolve this