LoyaltyLion: Rewards & Loyalty
Increase customer loyalty & referrals with points & rewards
Rating
4.6
feedback
514
chart
#1,418
All reviews
Review RSS Feed
June 6, 2023
Great program so far! We had a few issues trying to customize our rewards page, but everyone on the Loyalty Lion team was helpful and responsive, especially Sammy. I'm excited to see the value this rewards program will bring to our store.
Thank you for your review! We will pass this feedback onto Sammy - We can’t wait to see great value this provides to your business too!
June 5, 2023
Libby was helpful during onboarding, and we are excited to see how the program performs. There is very detailed documentation for all stages of the set up too.
Thank you for your great feedback! We will pass this onto Libby directly..
June 2, 2023
Loyalty Lion have an exceptional customer support team, working with Sammy Newton on our integration and programme has been a huge help.
Thank you so much for your great feedback! We will pass this on to Sammy directly! -Team LoyaltyLion
May 30, 2023
Great addition to our business in helping us retain customers and grow LTV! The Loyalty Lion team is great to work with and the app integrates seamlessly with our website. Thanks for being a great partner!
Thank you for your review! We are looking forward to working with you more closely!
May 30, 2023
Jonathan has been helpful getting us up and running so far. Looking forward to seeing what loyalty brings!
Thank you for your review! We will pass this on to Jonathan directly!
May 26, 2023
Jonathan was very helpful in getting us up and running and ensuring a smooth transition from our previous loyalty app. We were missing the ability to use gift cards as a reward. This feature was available from our previous app due to a limitation from Shopify that was recently lifted. He pushed to get that feature implemented for us and it will be live for us next week! One thing I wish they would improve is the email editor. It could use a bit of a refresh as the default emails look really dated and the editor is really basic. Most of the emails can be sent via Klaviyo but it looks like the referral email can't. However, you can customize it to your heart's content if you know HTML/CSS.
Amazing news! Thank you so much for your review - we will pass this on to Jonathan directly! We will take the feedback around email editor on board and forward directly to our product team for review!
May 25, 2023
Great support from Abi, who was extremely helpful, patient and dedicated to solving our issue. Thanks again.
Thank you for your review! We will pass on your comments to Abi directly, I am glad we could help and we are looking forward to continuing to deliver the best service!
May 24, 2023
Our CSM, Hannah has been great to work with. Really understands the objectives for our business and is able to provide assistance with strategising for the program. Great communication with fast response time. Highly Recommend.
Thank You so much for your review! We will pass this onto Hannah directly, please let us know if we can help in any other way!
May 23, 2023
Great Service from First Contact to Launch. Jonathan was with us for each step of the onboarding and responded thoroughly to the many enquiries we had prior to launch. The app is intuitive and easy to use, while the Analytics are a big plus that will allow us to bring our Loyalty game to the next level. Recommended !
Thank you for your review! We will pass your comments onto Jonathan directly! Please let us know if we can support in any other way
May 22, 2023
Great team, quick & easy support. Our CSM, Hannah, has been an absolute delight to work with. We love how open the team is to working with us to create unique solutions to fit our needs. Any issues are quickly and efficiently resolved. Highly recommend.
Thank you so much for your great review! We will pass your feedback directly to Hannah. Please let us know if we can assist in any other way!
May 19, 2023
Great team and support so far. Very helpful and quick response time. Looking forward to see what we can achieve with this tool :)
Thank you for your review! We are looking forward to seeing your loyalty programme progress too!
May 18, 2023
Great tool and great team. They are quick to respond even though they are UK based for US clients. Happy with the support and the customizations.
Thank you for your review. Please let us know if we can help in any other way!
May 18, 2023
the app was good on day one, day 2 it has disappeared from our website?? it still shows installed in the backend, but stopped showing. strange !
Thank you for your review, please reach out directly to our support team who would be happy to resolve this for you.
May 17, 2023
During the sales process we were contacted on an almost weekly basis to get us to sign up. Since signing up, we've received pretty limited levels of support since the onboarding process was complete. When trying to schedule time for a quick call to walk through things, we get avoided and passed on to other people. Be prepared to figure this all out on your own if you do go ahead with it. We're left pretty disappointed, especially given the cost and will look for alternatives before investing too much more in this.
Sorry to hear your have received a poor experience, I understand our Head Of Onboarding is working with your team directly to resolve the issues and support you moving forward. Please let us know if we can support in any other way!
May 15, 2023
Libby has been really great to work with and very responsive beyond the initial onboarding period. Understanding the platform and its full potential takes some time, but Libby has been patient and communicative which is appreciated! Looking forward to seeing some great results with our loyalty program!
Thank you very much for your kind review! We will pass the great feedback onto Libby and we look forward to working with you closer moving forward!
May 13, 2023
Lack of customer support. Super slow response time on live chat. Tried to get a hold of someone to help us get set up for a few weeks now. Few calls of mine scheduled on their calendars were cancelled on their end. We just want to cancel and still haven't gotten a hold of anyone. Horrible, just horrible. Yotpo has the same features at half the price. Can't wait to be done with loyaltylion app. Hopefully this negative review gets them to get in contact with me to help with cancellation.
Dear WAMA Underwear, Sorry to hear you have had a bad experience. Our Account Management department have sent a number of calendar invite links to your team to book in some time to discuss the initial upgrade you enquired about and then to discuss the cancelation request logged. I believe someone on your team had originally booked a call in with the outbound sales team (responsible for new customers) but as you are an existing customer - this call needed to happen with the account management team (responsible for existing customers). This is why the scheduled call was cancelled, As highlighted we have sent a number of requests for a call since then. Please respond to our latest email so we can help rectify the issue.
May 11, 2023
Not a great start. We have installed the app and we are stuck on the onboarding screen which we cannot switch off. There is no "x" or "close" button. Chat support exists but they are replying very slowly and unwilling to help. It has been the second day of "using" or even not using the app and we cannot do anything.
Hi TruClothing! Thank you for your feedback, we are sorry to hear you are having a negative experience with LoyaltyLion. The reason for seeing the onboarding screen which is stopping you from moving forward is due to exceeding the allotted order volume limit for the free plan (800 orders). We are actively trying to engage with you on the situation and hope we hear back from your team soon so that we will be able to support/assist further
May 9, 2023
Chris Burr and Jason Leader were awesome in helping us get our program up and running. They have been a pleasure to work with.
We sincerely appreciate you taking the time to share with us your experience with our LoyaltyLion Team. On behalf of our entire team, thank you for allowing us to partner with you.
April 24, 2023
Our team has had a great experience with LoyaltyLion so far. Our Success Manager, Hannah has been a true delight. We've been able to launch unique campaigns to really get our customers interested in signing up for rewards!
We sincerely appreciate you taking the time to share with us your experience with our LoyaltyLion Team. On behalf of our entire team, thank you for allowing us to partner with you.
April 19, 2023
We have just launched with Loyalty Lion and they have been an amazing help so far with getting our programme up and running. They have a wealth of 'how to guides that are also very helpful. Everyone on the team has been super responsive, especially our onboarding manager Luana. She has held our hand every step of the way!
Your review has made our day! Thank you so much for trusting LoyaltyLion to retain your most valuable customers