LoyaltyLion: Rewards & Loyalty
Increase customer loyalty & referrals with points & rewards
Rating
4.6
feedback
514
chart
#1,418
All reviews
Review RSS Feed
Sept. 14, 2023
Loyalty Lion has been a pleasure to work with. The support team has been super responsive and answered all of our questions very quickly! They held our hand the entire time and we are so excited to have our new loyalty program up and running. Vicky from the Loyalty Lion team has also been amazing and so helpful post-launch.
We sincerely appreciate you taking the time to share with us your experience with our LoyaltyLion Team. On behalf of our entire team, thank you for allowing us to partner with you.
April 13, 2023
We are a few weeks in to our launch of Loyalty Lion! The program, the platform, the setup, the onboarding queen, Libby!!!! All around it was a wonderful experience and I am excited to see the customer interaction we get with our loyalty program. 10/10 recommend
Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again!
April 8, 2023
Be careful, there is no way to cancel. And once you try you'll get the runaround by one sales persona after another.
Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to help our customers. We've located your details and we're getting in touch now to solve any issues you may have.
April 4, 2023
Our onboarding manager Luana Stoica has been very accommodating throughout our setup process. We encountered some difficulties along the way, but Luana always came through with helpful tips and guided us through everything. We just launched the program, so we'll see how it goes but so far, so good.
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience and overcoming any challenges. Thank you for giving us the chance to partner with you.
April 3, 2023
Just launched our program and it was surprisingly easy. Our Loyalty Lion onboarding manager Jonathan McCarthy went above and beyond and provided more help and resources than we even needed. So far so good! We'll see how well it augments our profits in a few months from now but so far it's been easy, seamless with shopify, and our customers haven't had too many CS issues. Thanks Loyalty Lion!
We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Jonathan receives the recognition they deserve. Thank you again, have a great day!
April 3, 2023
Great experience! Easy to integrate and use. I love the Loyalty Lion team, they are professional, responsive and so helpful. Highly recommend!
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
Aug. 1, 2023
Updated Review: We had a few hiccups at the beginning but these guys were able to turn it around. We are on our way to better performance for our Loyalty Program but we are not at 5 stars yet. Will update in a few weeks after the new improvements have been implemented. In Our Opinion, switching to Loyalty Lion has been a disaster. So far so bad. We've had Loyalty Lion for about nine months it really hasn't delivered for us. We did get help from the team to set it up, but after that, it's been completely lackluster. We see very few people joining the program and very few redemptions as well. Referrals have been so low that they are almost non-existent and in loyalty purchases, we are seeing a huge drop which is so big that we even feel shame to admit it. We were using Smile.IO before that had its limitations in our opinion, but it was definitely performing better for us for half the price. We can't honestly recommend them.
Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to help our customers. We've located your details and we're getting in touch now to solve any issues you may have.
March 23, 2023
We are happy to renew the new points program using Loyalty Lion. Our Strategic CSM, Hannah, helped a lot to give us advice. The app also offers many types of voucher and discounts, so that we can deliver variety offers to our customers. I hope more functions will be added in the future :)
We love Hannah and so glad to hear that you think she's great too! We appreciate you sharing your thoughts on additional features and we will continue to make sure we are sharing all of that feedback with our product team! We love being able to help grow your loyal program!
March 21, 2023
Very happy with the app - also to the quick response and a solution from LL to issues or questions that pop up. Some teething issues still with free shipping working 100% of the time with the loyalty points, but we are getting there!
Thank you so much for your feedback! Glad to hear you're getting the support that you need. Please don't hesitate to reach out to us at [email protected] if you need any additional assistance!
March 21, 2023
Terrible. My account did not work for 6 months. They never helped and no refund for it. They still have not responded to me.
Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to help our customers. I’ve shared this with the team and we will be reaching out to you shortly. Please do reach out [email protected] as well if you need anything further.
March 20, 2023
From the start, Loyalty Lion has been great and so supportive with our Loyalty Program. Ellie has been supporting us from launch, and each monthly call she comes prepared with helpful analytics and answers all my questions when needed. I'm excited to continue working with Loyalty Lion!
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our Merchants, and we’re glad that this commitment was reflected in working with Ellie. We look forward to continuing a great partnership! Have a wonderful day!
March 17, 2023
We have used Loyalty Lion for many years and are very happy with the outcomes. Super thankful for the great customer service provided by our CSM Hannah.
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
March 17, 2023
Great App, working with Vicky to get this live has been a great experience from start to finish, brilliant support and understanding of our business needs which are often difficult and complex, really enjoyed work with Vicky and the platform.
It’s great to hear that you had a positive experience with our platform. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
March 17, 2023
For our small team, jumping into a full-service loyalty program seemed daunting to say the least. Vicky and the LL team were of great service during the onboarding process, which gave us confidence that we could get this program off the ground. In the months after launch, we had questions about email flows and analytics that Vicky responded to quickly and throughly. This responsiveness and care is what we look for in a company with integrity.
I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
March 17, 2023
I am happy to write a review about the outstanding service provided by Vicky and the team. From start to finish, they were responsive, professional, and went above and beyond to ensure that I had a positive experience. Vicky, in particular, was a pleasure to work with. She was incredibly attentive and responsive to my needs, and always went out of her way to ensure that I had everything I needed. Overall, I highly recommend this team for their exceptional service and dedication to customer satisfaction. The team truly set the standard for what great service should be!
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Vicky receives the recognition they deserve. Thank you again, have a great day!
March 17, 2023
So far, Sam and Ellie have been super helpful with process of re-launching our loyalty program. We aren't quite there yet, but their knowledge and superb level of communication have made it easy and enjoyable. They also share excitement and enthusiasm for our project which is always a plus. We can't wait to fully launch to see the reaction of our members and hopefully, increased metrics!
Just wanted to let you know how much your review means to us here. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we look forward to getting your relaunch fully up and running! Have an amazing day!
March 16, 2023
Great app and setup was a breeze . We've been using Loyaltylion for 2 years now and we have seen an healthy uplift in repeat purchases
Thanks for the awesome review about LoyaltyLion. We’re so pleased to hear it's working and helping you see that uplift in your purchase. We know these can be such trying times and we love to hear how it's helping businesses like yours! We’ve passed your kind words on to our product team. If there is anything else we can do, please let us know.
March 16, 2023
We've been having a great experience with LoyaltyLion with the guidance of Hannah Yaffe. She's been providing us with amazing support and feedback to all our program needs. In addition, Hannah is a lovely person to work with. She's incredibly kind and positive and has been giving us valuable help on imporving and relaunching our current loyalty program.
Thank you so much for you feedback and we couldn't have said it better about Hannah ourselves! We will be sure to pass along your wonderful feedback to the team. We are so glad to hear you're getting the support for you program and we are so excited to help you see it grow!
March 15, 2023
New to the program but so far so good! Had a couple issues getting the rewards page set up on our theme but Jonathan McCarthy was very helpful getting all issues resolved!
Your review made our day! We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We couldn’t provide the Loyalty that we do without great customers like you! Thanks for choosing us, we can’t wait to help you again!
March 9, 2023
Our experience with LoyaltyLion has been amazing from start to finish. We were comparing a bunch of providers and after speaking with LoyaltyLion it became clear that they were going to be the best by far at supporting us. Jason Leader has not let us down, he's helped us with a million queries and has no hesitation to jump on a call whenever we need him - this is so important when implementing something substantial into a business. Thank you so much! Looking forward to our ongoing journey with LoyaltyLion :)
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.