LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.6
feedback
609
chart
#1,055
All reviews
Rating Breakdown
Feb. 25, 2021
Great loyalty app with all the functions needed to run a successful rewards program. Easy to install and set up. Only downside is analytics at this point as they're fairly basic with no ability to dive into referral by location or program performance without including all Shopify orders. It also takes a full purchase cycle to give good insights (for us that's 1 year).
Thank you so much for your review! We're really pleased to hear your onboarding with us was so seamless. Your feedback around our analytics is really appreciated - I'll be passing this onto our product team! π«
Feb. 19, 2021
The onboarding process was so smooth. I was given action items and we will be able to launch our Loyalty Program in no time. I truly think this program will generate a lot of revenue and keep our VIPs super engaged.
Thank you for taking the time to leave us a review π We're so pleased to hear that you had such a positive onboarding experience with us!
Feb. 7, 2021
This app and service is so easy so Streamlined for my business and honestly I love it. I look forward to using this application and all its tools
Hi Samurai Designz team! Thank you so much for your review. We can't wait to see the loyalty program grow with your business! π¦
Feb. 5, 2021
This app is fantastic. Complete package! Using LoyaltyLion has made starting a rewards program easier than I imagined. It was super helpful having a representative walk us through the onboarding process to ensure that everything was ironed out by the time we launched. Excited to do more with the program.
Thank you so much for your kind words about LoyaltyLion! π¦ We are so happy to hear that you've had such a seamless experience with us so far and look forward to seeing your program grow and grow π
Jan. 29, 2021
We haven't launched yet, but the onboarding and setup process has been fabulous. There are a lot of exciting features I can't wait to put into place, and any time I have questions or problems, Sophie has a quick answer or solution for me (even though we're several time zones apart).
Thank you for your lovely review! We're so pleased to hear your excitement about the program and will be sure to pass your praise onto Sophie π We're really looking forward to seeing and supporting your loyalty program's success! π«
Jan. 28, 2021
WOW! I interviewed a few different Loyalty platforms before selecting Loyalty Lion and I AM SO HAPPY THAT I SELECTED THEM! Not only was the initial sales person informative, but the on-boarding was AMAZING! Sophie was incredible. We went through the entire program in under 45 minutes and I was ready to go! The interface is simple, yet you can make it as advanced as you want with all of their integrations they allow. We LOVE this program, it integrates will into the shopify platform! THANK YOU!
Thank you for taking the time to leave us a review π We are delighted to hear how positive your experience getting started with us has been and will be sure to pass on your lovely comments to Sophie and our sales team!
Jan. 25, 2021
Easy to use, fast response time to support, works well. Set up was informative and helpful to get our loyalty programme started.
Thank you so much for taking the time to leave us a lovely review, your feedback means a lot to us π«
Jan. 22, 2021
There are better apps for free and the pricing is ridiculous although customer help is on point and very fast
Hey E&X Team, Thank you for taking the time to leave us a review - we're really grateful for your feedback! Whilst we do offer a number of paid plans, we also have a free plan which allows you to start small and incrementally add paid features only as you need them. Feel free to try this out and reach out with any questions you might have - we'll be happy to help! β¨
Jan. 21, 2021
We are in the process of onboarding and are very excited to get started! Our rep, Sophie, has been immensely helpful and resourceful.
Thank you so much for your lovely review π We are so happy to hear how positive your experience getting started with us has been and are looking forward to see your loyalty program's success! π« I will be sure to pass your comments on to Sophie!
Jan. 20, 2021
Misleading information on pricing. eg. 'Stores on our free plan can send customized loyalty emails'. This is extremely unhelpful if you are then charging 59$ for this 'enhancement'. Better transparency on pricing before install, please!!
Thank you for taking the time to leave us a review! Our free plan allows you to start small with our core features and add individual paid features such as emails only as you need them. We give every store that signs up a free trial so that you have the opportunity to use these features before choosing to add them to your plan. However, being as transparent as possible is really important to us here at LoyaltyLion and so I've passed this really valuable feedback along to our Marketing team to discuss how we can strive to be even more transparent for the future π«
July 26, 2021
We just did a points migration to a new Loyalty Lion site, and Sia was fantastic! Very thorough answers back with Loyalty Lion documentation as well as help with executing. Thank you, Sia! I've been wildly impressed by the onboarding and support offered by the Loyalty Lion crew. In addition to fantastic initial onboarding (filled with checklists, links to resources and examples, etc), their follow up calls months later are so helpful. In almost every Loyalty Lion call I have had, the agent has come prepared with slides filled with recommendations specifically for our company and customers based on what they see when looking at our account. Ellie and Daniel are fantastic!
Thank you so much for your kind words about LoyaltyLion and our team! We are so happy to hear that you are loving the Support we provide π. I will pass your comments on to Ellie, Daniel and the rest of the teamπ«
Jan. 8, 2021
The Loyalty Lion app has a great deal to offer, however, I do need help from customer support quite frequently to make adjustments to our account. I have been primarily working with 2 amazing Customer Support Reps, Amber and Hannah. They have been able to answer all my questions and they are detailed and thorough with their responses.
Thank you so much for your review! We are so glad our Customer Support team have given you great assistance you need to achieve your goalsπ I will be sure to pass on your lovely words to Amber, Hannah and the rest of LoyaltyLion team π¦.
Jan. 7, 2021
Been using LoyaltyLion for 3 years now and I love it! Their customer service is always top-notch! Great App!
Thanks so much for your lovely review! π We're so happy to hear such positive feedback about our Customer Service. Here's to another fantastic 3 years of loyalty π
Jan. 20, 2021
Loyalty Lion is very easy to use, you can have a loyalty program up and running in a matter of minutes. It has all the basics you may expect a loyalty program to have and automatic emails. You can also grant/remove points manually to micro-manage your most loyal customers. The only complaint I may have is that the customization options are best at the most premium paid levels. Also if you have a multi-language website you need to pay for multiple instances of the app, so for French-Canadian websites, the subscription cost is twice as much.
Thank you for taking the time to leave us your feedback - I'll be sure to take this back to our team β¨ I'm glad to hear you found the program set up so easy π
Jan. 5, 2021
I have been using this app for quite sometime. My customers find it pretty easy to use and obtain their vouchers. The support team is very quick and friendly. There are so many great features on this app that it's really worth getting into!
Hi Peace of Cloth team, thanks so much for your review! We're really glad your customers are enjoying the program and that you're enjoying all of our features π
Dec. 31, 2020
Fantastic app! Super smooth implementation. Wonderful team at every turn. Thank you very much for all your help.
Thank you for your lovely review! We've really enjoyed working with you so far and look forward to seeing your loyalty program grow in 2021 β¨
Dec. 22, 2020
Great customer service and a great add-on to our store! Referral and rewards are a really good retention tool for us!
Thank you so much for leaving us a review, your feedback is so important to usπ. We look forward to working with you further in 2021!
Dec. 9, 2020
Loyalty Lion will appoint a designated representative to follow your case and always respond quickly. And the features are comprehensive. Highly recommended!
Thank you for your lovely feedback and support! We're looking forward to seeing your loyalty program grow π
Dec. 8, 2020
Loyalty lion has been a great add-on to our website. Providing more conversions and loyal customers. Highly recommend to add to your store.
Hi Ranger Ink team, Thanks so much for your review β¨We're so happy to be contributing towards your customer retention and look forward to maintaining this for the future!
Dec. 7, 2020
I like that this app has a free version and then you can add options that you actually need. It still runs pretty steep in the end but we are currently deciding on all the options we are going to start with, so we'll see how we go. However, a widget wasn't showing up on the Streamline (shopify) theme but I contacted the support (Sophie was very helpful) and they fixed it straight away. So currently have no problems with it. Will update when we actually start using it with customers.
Thank you for taking the time to leave us a review! Really happy to hear you're enjoying the app so far and that you're using our add-ons to explore which LoyaltyLion features work best for you πI'll be sure to pass your positive words on to Sophie!