LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.6
feedback
609
chart
#1,055
All reviews
Rating Breakdown
Dec. 5, 2020
This app has increased customer engagements and conversions. I just wish every little feature wasn't an additional fee. Those fees add up really quickly.
Thank you so much for leaving us a review, your feedback is really important to us!
Dec. 5, 2020
LL has increased our sales a lot, it still has some issues needs to be solved, but overall the system is very helpful. support team are great.
Thank you for taking time to leave us a review! We're so happy to have had a positive impact on your sales 😊 I'll be sure to pass your lovely feedback on to our Support team!
Dec. 3, 2020
We have been using this app for years with little to no issues. Any issues or questions have been addressed by the developer quickly. We use this to generate points and offer rewards to our repeat customers.
Thank you so much for leaving us this wonderful review. We are looking forward to continue working with you in 2021!😀
Dec. 2, 2020
We had been searching for a rewards program that would meet our requirements. We tested out at least 4 different applications on Shopify and none of them did what we needed it to do. Loyalty Lion, on the other hand, was easy to customize and had the features we required. The support team is very responsive and we were not tied to an annual payment contract. I recommend Loyalty Lion if you want a robust rewards system.
Thank you so much for your lovely words about LoyaltyLion, we are so happy to hear you are loving the program and the features we provide😀.
Dec. 1, 2020
Great app that our customer love. Also great customer service, always ready to help out when you have an issue. Highly recommended!
Thank you for your lovely review! 💜 We love to hear that our Support Team are providing the best support possible and are happy that your customers are loving the loyalty program 😊
Dec. 1, 2020
App is great. Has a lot of nice features to explore and we see also see an added advantage for customer retention. Customer service is also great.
Hi Tea Drop team, Thank you so much for your review! We're really glad to hear your loyalty program is having a positive impact on customer retention for your store 😊 I'll be sure to pass your kind words onto our team!
Nov. 27, 2020
Like the app. wish I had more time to get to figure out some of the features, but I do like the app.
Thank you for leaving us a review! 💜 We are really happy to hear you're enjoying the app and we're excited to see your loyalty program's success. Our lovely support team are always on hand to talk through any features you'd like to explore 😊
Nov. 19, 2020
There was a bug in the system that meant that discount codes were not auto-populating on customer profiles. Hannah Cook, with the assistance of the Technical Team, sorted the issue for us quickly and efficiently.
Thank you for leaving us a review💜 We are so glad to hear that our team got this sorted very quickly for you 😀
Nov. 18, 2020
Amber saved the day! We've been using Loyalty Lion for a year and just relaunched a new Shopify theme. We thought we lost Loyalty Lion but she kept track of the project, fixed our website all while we slept! Thanks LL.
We are so glad to hear that you had a great experience working with Amber from our Customer Success team💜 I will make sure to pass these lovely comments back to her😊
Nov. 17, 2020
We rebranded and changed our domain and Amber helped me seamlessly transfer our old loyalty point program to our new domain --something which I thought would be much more difficult and time consuming. So grateful for that easy switch because our customers love this program!
We are so pleased to hear that your customers are loving LoyaltyLion 🦁 Thank you so much for leaving us a 5 star review 💫
Nov. 12, 2020
I have used Smile, Swell (Yotpo) and now Loyalty Lion for our brand loyalty program. All work well, with the feature sets between the three being more or less equal and accomplishing the same purposes. That being said, my experience as a business owner has been incredible with Loyalty Lion. From demo to onboarding, the entire experience has been first class. I need someone to be involved with our program, and Sophie has done an excellent job of helping us get up and running, checking in regularly, and even doing much of the heavy lifting to get us launched. I highly recommend Loyalty Lion based on that experience alone!
Thank you so much for your kind words about LoyaltyLion and your onboarding manager Sophie. We're very happy that you chose LoyaltyLion and it is great to hear that you have found your experience 'first class'! 🦁 I will be sharing your lovely feedback with the team internally 💜
Nov. 11, 2020
Excellent and Fast Customer Service!! We have been using this APP for more than 2 years now and satisfied with it.
Thank you for leaving us 5 stars! 🌟 We are so happy you are enjoying LoyaltyLion 💜
Nov. 10, 2020
Good app to engage a community. The free plan offers points to customers after purchase, for visiting your site and for creating an account. This is enough to start building customer loyalty in the first place. Then there are many possibilities to improve the program by paying and I think the costs can be amortized very quickly depending on the strategy. Very easy to use app. Responsive and very pleasant customer service. Thank you Hannah.
Thank you for taking the time to leave us this lovely review! We are so happy that you are making the most of LoyaltyLion 🦁 I will pass on your kind comments to Hannah and the rest of the team💜
Nov. 10, 2020
Great app, very good overall service. Helps you retain and engage clients in an exceptional manner..
Thank you so much for your review 😊. We are really happy to hear that you are seeing positive results retaining and engaging clients with LoyaltyLion🦁
Nov. 9, 2020
Great customer support! Quick and efficient and helped us out massively. Recommended for anyone looking to build loyalty with their customers.
Thank you so much for leaving us a 5 star review💜 ! We love hearing your feedback about LoyaltyLion.
Nov. 5, 2020
We're using this app and it has worked well so far and seems like good value. I am particularly happy with the support I have received when encountering issues.
Thank you for leaving us a 5⭐️review! We really appreciate you taking the time to leave this feedback, it means a lot to us.
Nov. 4, 2020
Was amazing how fast we were able to get our loyalty program implemented on the site and James was a pleasure to deal with. Also love how customizable everything is.
Thank you for taking the time to leave us this lovely review! We are so pleased that you love our customisation features and onboarding process 😀I pass on your kind words to James and the rest of the LoyaltyLion team🦁
Oct. 20, 2020
I'm loving the app and all the possibilities it has opened up! The onboarding process was very thorough and the customer service with all my questions has been outstanding. Thank you!
Thank you so much for your lovely words about LoyaltyLion and our team🦁. We really appreciate you taking the time to leave this feedback💜
Oct. 20, 2020
I highly recommend! We met with a lot of different loyalty vendors before choosing Loyalty Lion. Loyalty Lion offered exactly what we needed; an easily customizable embedded loyalty page [we didn't want the 'pop-up' widget experience but also didn't have a dev resource, so we needed easy], the option of a widget and most importantly a dedicated account manager. Loyalty programs are TONS of work, especially when you're part of a small brand/ team, so having someone dedicated to helping grow & optimize your program is really what set them apart for us. The onboarding was straight forward and simple. Sophie [our AM] is so sweet and helped us not only decide on how to best structure our tiers, point system & rewards but also helped to resolve all technical & coding issues [these were a me problem more than a them problem haha]. Overall, they are more expensive than others, but I think the level of service, integrations & ease of everything along with the customizable embed on page [without a developer!] make it worth the investment for us.
Wow! This is feedback that we love to hear 😀Thank you so much for your kind words and taking the time to write this review, it means a lot to us ⭐️. I have fed back your comments to Sophie and the rest of the team at LoyaltyLion.
Oct. 19, 2020
This app has been great for us. We have 4 brick and mortar shops and an online shop. The team helped us figure out how to set this up. Once a quarter they reach out and offer ways to better our return and customer experience. Plus, their customer service is fantastic.
We are so glad to hear that you are enjoying LoyaltyLion and are finding our services beneficial to your business 😀