LoyaltyLion: Rewards & Loyalty
Increase customer loyalty & referrals with points & rewards
Rating
4.6
feedback
514
chart
#1,418
All reviews
Review RSS Feed
March 8, 2023
Jonathan McCarthy was great and very helpful! He was very responsive to emails when we had questions. We appreciate the time he took for our calls to make sure that everything was set up correctly. Excited to launch the program!
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your onboarding with Jonathan.
March 3, 2023
all good during pricing negotations, onboarding. the whole experience until now is very good. Will edit the post once we launch the soft.
Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. If you need any assistance with any part of your launch please feel free to reach out to our support team at [email protected]
Nov. 14, 2023
Fantastic app and app support as always. Great to have a dedicated account manager, big thank you to Namita and the team for helping us improve the loyalty program and increasing our return on the investment.
Thank you for your great review. We’ve passed your kind words on to our team. Abi and the Support team are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you!
Feb. 27, 2023
great support good app has been of great benefit to our business and activity easy to use
We are happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
Feb. 14, 2023
We have only recently signed up for Loyalty Lion and so far I have been nothing but impressed with the platform, integrations and the service. Our implantation partner Jonathan has been so incredibly helpful in ensuring that we are utilizing best practices but also that the program aligns with our brand values. We spoke to a lot of loyalty programs before moving forward with LL and we are so glad that we chose them as our partner. 10/10 would recommend.
We want you to know how much we appreciate your review. Our staff works hard every day to give you the best dining experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off.
Feb. 13, 2023
Hi, Katie was very fast and helpful. We asked her if we could update our tier names and in less than a day the job was ready. We are very happy with loyalty lion!
Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!
Feb. 13, 2023
Installed the program about 4 months ago, but the feedback from clients is very poor. Contacted the sales rep who sold it to me and asked 2 questions: 1. If we can analyse the bad performance together, but very disappointing I was being told LoyaltyLion doesn't do "performance" calls. This was the same person I spoke to about 40 times before signing up for one year. 2. Asked him how can I cancel my subscription (don't want any unexpected auto-renewals) and again very disappointing I was told I need to contact support. Contacted support few days ago but until now no answer. Find it kind of strange all this companies where you can not actually cancel what you signed for with a click of a button. 3. The widget button covers the call to action on my cart drawer, asked them how can I move the widget up and I was told at the moemnt this is not possible. To sumarize: cancelation policy not very clear, program doesn't perform well and the widget button covers the Checkout button ! Very, very disapointed ! Don't recommend this app !
Thank you for sharing this honest feedback. We apologize as this is not the experience we'd like anyone to have.. Please know that our team is working to better this. Please be on the lookout for an email from our team so we can work to find the best resolution for you!
Feb. 2, 2023
Luana was a perfect success manager, and I could not have asked for better service. She responded to every email and call in a timely manner. She took the time to sit down and review everything with me and shared great email examples to consider in the future. When onboarding, the different time zones for support made things tricky once deadlines were getting close, but I'm very satisfied with the program's outcome.
Thank you so much for choosing to work with our team, we’re thrilled that you enjoyed the experience! Our team is dedicated to providing a high level of service and we’re happy to hear that we were able to do so for you. Sorry to hear that the Onboarding was a bit tricky due to time zone differences and we really appreciate that bit of feedback! This is something we are actively working to improve! If you have any other feedback please don't hesitate to reach out to us at [email protected]
Jan. 31, 2023
Overall it is a nice platform. The only rewards program that gives you a DTC & B2B option in 1 program. The onboarding process was a little tricky as our onboarding manager was several time zones away from us.
We are so happy to hear your program is working great for both your direct customers and B2B clients. Sorry to hear that the Onboarding was a bit tricky due to time zone differences. This is something we are actively working to improve. If you have any other suggestions, we would love to hear them. You can contact us at [email protected]. Thank you again, and we look forward to continuing your Loyalty journey!
June 22, 2023
Loyalty Lion managed our Transition from another Loyalty Program efficiently and successfully. Luana - our Customer Success Manager - was, and continues to be, very attentive while we learn and manage the new system. That said, the software itself is very intuitive and easy to operate, from both a merchant and customer experience. We're looking forward to growing into the program and utilising all of it's amazing features and benefits. We have received excellent support and ongoing guidance from Christian and look forward to continue growing and expanding our Loyalty Program.
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience transitioning your Loyalty program. Let us know if we can do anything else for you.
Jan. 27, 2023
Thank you to Jonathan and the Loyalty Lion team for being so helpful during the last stages before launch. Also for taking the time for multiple calls and answering our questions so quickly. Can't wait to launch the program!
Thanks so much for your feedback! It makes our day hearing about how much our customers love Loyalty and the great service they’ve received from our team. We have passed on your review to our team and look forward to launching your program soon!
Jan. 24, 2023
Perfect tooling for our loyalty program! Fits all our needs. Very helpful customer service and onboarding. We're very happy!
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Jan. 23, 2023
Special thanks to Jonathan McCarthy and the rest of the Loyalty Lion team for helping us with our onboarding and getting us ready to launch quickly! We had all of our questions answered and feel great about our new program! Cant wait to start rewarding our loyal customers.
We're so happy to hear that our team provided you with excellent service. We will make sure that they receive your feedback. I’m sure it will make their day! We are excited to help you being able to provide loyalty to all of your customers!
Jan. 23, 2023
This service is an awesome way to grow your customer base and a fabulous and easy way to retain your existing customers. The customizability of Loyalty Lion is why we chose them. It is not the most self-explanatory if you intend to customize a lot. Omar and Jonny were both very nice and great to work with. The onboarding process could have been a bit smoother, i.e. getting answers from the team sometimes took longer than expected. However, our experience with the team was highly customized and we are really excited to see our growth using Loyalty Lion.
Thank you so much for your detailed and thoughtful feedback. Trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at LoyaltyLion. We sincerely thank you for taking the time to share your thoughts with us and we look forward to continuing to help you provide Loyalty to all of your buyers!
Jan. 16, 2023
Joshua was amazing during our onboarding process, very helpful - thank you so much for the great service
It’s great to hear that you had a positive onboarding experience with getting your program set up and launched. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
Jan. 2, 2023
Do NOT waste your time or money. OR just stick to the FREE version and fully test it for 6 months before upgrading. This company has overcharged me $187 since April, a total of $1683. A refund was finally provided in December, months later. Customers are confused on how to use loyalty points, and the entire program has been a much bigger headache than ever anticipated. They make it seem extremely simple to customize and set up during the sales process, but once you sign the contract, you quickly realize that you will need to hire a web developer to make such customized changes. They will not assist you with the customized changes. After the initial onboarding, you will never hear from support again, regardless what plan you are on. Our plan was $720 a month, complete waste of money. You are only attracting people who want things for FREE. Our loyal customers will be loyal regardless whether they earn points/rewards.
Thank you for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We have looked into the issue and believe we have a resolve for this isolated incident. We hope that this incident doesn't stop you from giving us another chance. We've located your details and we're getting in touch now to solve any issues you may have.
Dec. 9, 2022
We are still in the onboarding process but are very happy with Loyalty Lion thus far. Jonny has been very helpful and super flexible in scheduling to ensure that all our needs are met and questions answered.
We are so happy that you enjoyed your experience with our onboarding team! We appreciate the great review and look forward to continuing our relationship.
Dec. 8, 2022
We have loved working with Loyalty Lion. Our account rep Vicky Vitkay was so helpful setting up our program for us. She took the time to sit down and review everything with us and gave great feedback on our program and also shared great examples. She was always very responsive and checked in with us as well! Overall a great experience!
Thank you! We’re thrilled you had a great experience with our Onboarding team! Your feedback is appreciated, and we hope to be of help again soon!
Dec. 7, 2022
Seamless integration so far, our onboarding manager Jonny has been very helpful and the demo calls were very insightful. Super easy to set up and it's an easy way to make some loyalty wins with customers :)
Thank you, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Dec. 4, 2022
Great app to use for those companies wanting to increase customer return rate! Email integration with Klaviyo is a bit tricky and more documentation around this would be great..
Thank you so much for that invaluable feedback! We strive to make our integrations as seamless as possible! We will pass along this feedback to the team to see how we can best better that!