LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.6
feedback
609
chart
#1,055
All reviews
Rating Breakdown
Oct. 16, 2020
The app is pretty easy to use. The account manager and customer support teams were super helpful during our loyalty program launch!
We are so pleased that you are enjoying our platform and the support that you are receiving from your account manager and our team 💫We really appreciate your feedback!
Oct. 16, 2020
Easy to use and perfect for a small business as you can get the free version and just pay for the extras you need. Customer Service was great too.
Thank you so much for your feedback, your comments mean a lot to us 😊 I am so glad to hear you are happy with our platform and our service, I will be sure to pass your comments back to the team!
Dec. 1, 2020
We tried the app but it did not work for us. Support is great- Always available. FYI- emails cannot come from your server and the back end - needed a lot of code work - to make it pretty you need a developer.
Oct. 2, 2020
I am using this app now. Very responsible agent. I am using this app now. Very responsible agent. good app
Thank you so much for your review! We are so pleased that you are enjoying our platform 😀
Oct. 1, 2020
We are working with Loyaltylion for few months now and the platform is great. it ticked all our boxes. The customer-care is quick and proactive, they answered our question in a very efficient way. I would definitely recommend this app.
Thanks for your review! It is great to hear about your positive experiences with our customer success team. ⭐️
Sept. 29, 2020
J'ai utilisé cette application pour augmenté ma notoriété et fidélisé mes nouveaux clients, je trouve cette application géniale.
Using app
9 days
Total reviews
1
Average rating
4.0
We are so happy to hear you are enjoying our platform! 💫
Sept. 28, 2020
Super helpful team! Got back to me within a timely matter and helped resolve any questions or issues I had.
Thank you for leaving a review, your feedback means a lot to us. We are really glad to hear you are happy with the service our team are providing 😀 I will make sure to feedback your comments to the team 🦁
Sept. 28, 2020
A really great app, with super responsive and helpful customer service from Hannah in the support team. Thanks!
We are so happy to hear you are enjoying our platform and the service from our Support team 😀 I have forwarded your lovely words onto Hannah and the rest of the team!
Sept. 24, 2020
Great app and Hannah was a brilliant help when I had to remove it! I no longer need it so this is my only reason for removing. Really great app and wonderful customer service! Highly recommend!
We are really sorry to see you go! But I will forward your kind comments onto Hannah and the rest of the team 😀 Wishing you all the best for the future 💜
Aug. 22, 2020
if you're on edge between the royalty apps. Will suggest you to go with LL specially for their awesome customer support :) Very responsive. Thanks a lot.
This is amazing feedback, thank so much for your lovely review 😀 I will be sure to pass on your kind words back to the team!
Aug. 20, 2020
Working with this app actually worth a lot. They save my team's time and reduced complains. Thanks a lot
Thank you so much for your kind words about LoyaltyLion 🦁 we are so happy to hear you are enjoying the platform! 😀
Aug. 13, 2020
very responsive. their engineering team responded quickly and made requested revision. Great customer service.
Thank you so much for your kind review! I am really glad to hear you are happy with our service 😀
Aug. 13, 2020
We've been really pleased with LL so far. Easy to use & great customer service, we would definitely recommend! Daniel & Ellie were especially helpful, thank you!
Thanks for the great review! I'm glad to hear that you have found the platform easy to use and I'll forward your kind words about Daniel and Ellie to the team. 😄
Aug. 4, 2020
We researched all the loyalty apps and after hearing great things about Loyalty Lion from other brands we decided to try it. The responsiveness of the Loyalty Lion Team is amazing. They really get to know your brand and provide meaningful help. The resources they provide are incredible and offer insight into all aspects of running an ecom business. Highly recommended.
Many thanks for the review! We're very happy that you chose LoyaltyLion and it is great to hear that you're enjoying the resources too.
July 31, 2020
Very professional, quick, responsive staff. Asked a question my customer had and they responded within a short period of time and covered the question thoroughly. Laurence was very professional and efficient as well! Very pleased.
Thanks for the review! It is great to hear about your experience with our customer success team. 😊
July 20, 2020
This app is great so far and the Loyalty Lion team is very helpful. All our questions have been answered promptly and every issue is solved right away. Their customer service is excellent, Laurence and everyone else has been so helpful. We would definitely recommend this loyalty app to any Shopify business looking for this type of service.
Hi Earthwise Beauty, Thanks so much for your review. It is great to hear about your experience with our customer service team and I'll forward your kind words onto them. Thanks again, Caitlin
July 15, 2020
When I had a question, Laurence responded very quickly and was so helpful! The app is really user friendly, too. Additionally, my customers are excited about using their points. This has been a great experience.
Thanks for sharing your feedback. I'll be sure to forward your kind words onto Laurence. 😊I'm glad to hear your customers have responded well to the program too!
Dec. 21, 2023
We have now been with Loyalty Lion for 5+ years, our Account manager Vicky is always super helpful and knowledgeable about how we can grow and improve the service. Looking forward to what is to come this year!
Hi Never Fully Dressed, Thank you for the review! It is great to hear about your onboarding experience and I will be sure to forward your kind words to the Customer Success team. Thanks, Caitlin
June 18, 2020
I set up this app primarily to grow my referral traffic. I'm still on the free plan, and trial the referral enhancements. I've got a few days on the trial remaining, but already know that i will be keeping it. I loved how easy it was to set up and the seamless integration with my store. The help articles were intuitive. The support team is amazing and they really do respond within minutes. A big thanks to LaurenceTownsend... Super efficient, in importing my data so I didn't lose a minute in letting my customers know that we were live! I can see myself easily moving on to the Small Business plan as my business grows. It's just a tad pricey for the scale of my shop right now, but hopefully this app will help me grow my business.
Hi Coffee Notes, Thank you for the review. It is lovely to hear about your experience with Laurence from our customer success team and we're glad to hear about your seamless setup! Thanks, Caitlin
June 11, 2020
This is a great app that is easy to use and works perfectly with our store! We'd highly recommend it to anyone looking for a loyalty/rewards scheme app. The customer service team are amazing and always on hand to help with any queries. Big thank you to Laurence who has been extremely helpful and kind. Love from the Magnum Tattoo Supplies Team
Thank you so much for your review, we love hearing your feedback! I will be sure to pass your kind words onto Laurence. Thanks again, Caitlin