LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.7
feedback
506
chart
#1,400
All reviews
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Nov. 3, 2022
We've only had our Loyalty Dept. live for a few weeks but so far we're very happy with the functionality, our community is loving the rewards and the overall experience is very nice. I would recommend LL if your thinking of rewarding your loyal customers and improving your customer lifetime value.
hanks for the awesome review about LoyaltyLion. We’re so pleased to hear it's working just as it should and that you and your community are enjoying it so much! We’ve passed your kind words on to our product team. If there is anything else we can do, please let us know.
Oct. 27, 2022
Incredible app and customer service by Luana superresponsive and enchanting. Very happy so far with the help instalating it and the results. Heads up to Oscar of the sales team.
Thanks for your great review of our platform. We’ve passed your kind words on to our team. The Onboarding and Sales teams are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience.
Oct. 21, 2022
Our community are very happy with the program. It's easy to use. Also good upgrade options Great service from Aisha an extra bonus! .
Thanks so much for your feedback! It makes our day hearing about how much our customers love LoyaltyLion and the great service they’ve received from our team. We have passed on your review to our team and look forward to continuing working with you.
Sept. 20, 2022
We still use the basic service. This app leaves alot to be desired though, even paying for all the features.
Hi Lisa, thank you for your feedback! We would love to learn more about what you feel is missing as we are continually working to improve our product and would love to help you get the most out of it! We've located your details and we're getting in touch now to solve any issues you may have.
Sept. 20, 2022
We love Loyalty Lion and love the support we've received from their team. Aisha, Abi and our main contact, Ellie, have all been so helpful in answering any questions we have in a timely manner. Since we've been driving so much revenue from our referral program through Loyalty Lion, we recently decided to revamp our rewards program to further incentivize our top loyalists with Loyalty Lion's tiered program. We have nothing but great things to say about Loyalty Lion and their amazing support team!
We’re so happy to hear you're having a great experience with LoyaltyLion Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and please let us know if there is anything else we can do!
June 4, 2024
Loyalty Lion made it super easy to kickstart our loyalty program! Setting up our loyalty program was super simple, even for beginners. We've noticed a significant improvement in customer retention since we started. The customizable rewards keep our customers coming back, and the user-friendly interface makes it a breeze to manage.
Aug. 18, 2022
Loyalty Lion has been a key factor in my retention program and has allowed us to market to potential and returning customers in different creative ways each month. Customer service has always been super helpful in answering all my questions and trying to find a solution if I have a hangup or request.
It’s great to hear that you had a positive experience at . Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
Aug. 10, 2022
LoyaltyLion has been a great platform for us. The interface is user-friendly, and the tech stack integrations have helped us to to launch an omni-channel loyalty program! The customer service is always fast, friendly, and extremely helpful :)
Thank you so much for your review! I am so glad to hear that LoyaltyLion is working well and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know.
Aug. 8, 2022
We LOVE Loyalty Lion! We have been using this app for around 12 months now and have only been using the basics. We are going through a re launch of our loyalty program now and excited to use the app to its full potential! A big thank you to Jake and the team for all your support with the process!!
It’s great to hear that you're having a positive experience with LoyaltyLion. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, please let us know.
June 17, 2022
I have only given 1 star because I can't give zero. I wish my team had done their homework. LL onboarding is absolutely atrocious. I have received better customer service from apps I pay 1/5th of the price for. The features are not flash at all - go to Stamped. We did. I am much happier
I really appreciate you taking the time to share your experience with us. I’m sorry to hear that you were dissatisfied with our service and would like to further follow up with you to support your concerns. Thank you for also pointing out the different ways to improve our service in the future. I want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
April 21, 2022
After 6 months at LL, the sales department contacted me to offer me a 20% discount if I signed up for a year on the classic plan. What I accept. Before the end of the commitment, the sales department contacts me again and offers me a 20% discount on the plus package but refuses to maintain the discount on the intermediary. They insist on the fact that I could no longer benefit from my discount on the classic plan and that all my data will be lost if I do not renew very soon. I struggle with this business approach and turn to the competition. LL confirms the closure of my account, but continues to debit me every month since then, I am on my 3rd follow-up email to request support for my termination. It's not professional. I am extremely disappointed with the service given the price charged. Since I installed GROWAVE which offers equivalent services see more interesting for less
Thank you for the review. Our Account Management team have reviewed the communication between you and our team and it is clear there has been miss-communication from our side which we sincerely apologise for. We are very sorry we did not meet your expectations and wish you the best of luck moving forward
March 29, 2022
I'm constantly disappointed with the lack of customer service. Any issues I have takes DAYS to get sorted. Really poor customer service department. I'll be leaving this app as soon as I find a suitable replacement.
I really appreciate you taking the time to share your experience with us. I’m sorry to hear that you were dissatisfied with our service and would like to further follow up with you to support your concerns. Thank you for also pointing out the different ways to improve our service in the future. I want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Feb. 22, 2022
Llevamos muchísimo tiempo usando esta plataforma y nos ha servido bastante, el soporte es excelente, te solucionan rápidamente las dudas.
Dec. 22, 2021
We used this platform to launch the first version of our Rewards Program. With the great onboarding process and support we were able to go live really fast. A few functionalities had to be custom made, however it was fairly easy and didn't delay the launch target date.
Nov. 12, 2021
Amazing customer service team to help you through your requests and issues. Overall a good app, just wish that the app could have more automated features and a better experience over the POS system.
Oct. 14, 2021
The Loyalty Lion team was excellent in their on boarding process and performance has been wonderful so far. Nothing but good things to say about the team and the platform
Thanks so much for your wonderful review, it is much appreciated! We are so glad that you're enjoying the program and communications with the team.
Oct. 6, 2021
We are really happy with our new loyalty program. After investing some time in the front end we managed to have a customized page that represents not only our brand but also provides a lot of benefits to our loyal customer base.
Oct. 4, 2021
Very good customer support when it came to revising something I d done on the site, thanks so much.
Oct. 2, 2021
I used this app for about 9 months but the results were not what I expected. In fact I just added two extra costs, one was the cost of the discounts I offered to my customers constantly and the other was the cost of the app. I think that you can offer much more to your customers without the second additional cost, investing in the improvement of the whole customer's experience. In fact, by using an app like Loyalty Lion you don' t increase the loyalty of your customers, but you only attract customers who are only interested in getting rewards. And that is not the definition of loyalty. Finally, while I had already uninstalled the application from my Shopify account, I saw a €10 charge because I had to go to the app page and uncheck the language customisation option which were located in the seventh tab (FOR AN APP I DO NOT USE ANYMORE).
We're very sorry to hear that you didn't get what you expected from the program, we wish you the best with your customer retention strategy going forwards. Regarding your subscription charges, our team did investigate these internally but was unable to find any attributed to your account. If you would like to discuss this further (and any refund), please feel free to reply to our outreach email and we can resolve this shortly.
Oct. 1, 2021
I use this app to generate repeat orders and to give my customers something back. Staff have always been helpful and supportive and go the extra mile when I have ever needed help. It's nice to find a company that gives help so freely even when you are not on the most highly paid plans. I dont find the app as easy to use as it could be but it does work. I would improve areas of HTML so that non tech people could create emails and templates that work. i would enable emails to customers within LL that were freely created too. But all in all this is a good app and I have now been using it for three years.