LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.6
feedback
609
chart
#1,055
All reviews
Rating Breakdown
Review RSS Feed
June 3, 2020
What an awesome little app. It is super easy to use. Support is unbelievable. Answer all my questions and help me with everything I need. My customers absolutely love the rewards program
Thank you for your kind words about our support team! It is great to hear about your experience with our app. 💜
May 20, 2020
Great! little app that we have now been using for couple of years. Love the ability to reward customers for shopping with us. Tangible rewards that can be tracked for every $1 spent rather than resorting to lucky draws that do not reward customers evenly Thanks Sam ilovetunics.com
Thanks for the review! It is great to hear that you're enjoying rewarding your most loyal customers. 💫
May 18, 2020
It's very user friendly and we believe it will help our business a lot! Also the emlployees were very helpful.
Thanks for sharing your kind words about our support team. Good luck with the program and rewarding your most loyal customers. 💜
May 12, 2020
I installed this app about 7/8 months ago. It was very easy to use, and I've been able to tailor my needs. It also has a lot more to offer, that I hope to utilise, as my business grows. My main positive though is, the customer service is FANTASTIC. I have contacted them twice with a query. Once BEFORE i was a customer and once recently. Both occasions happened to be bank holiday weekends. Not expecting an answer until 3 or 4 days later, I got an answer BOTH times within 24 hours. Cannot recommend them highly enough and I'm looking forward to utilising the app more in the future.
Thanks for sharing your feedback and we are glad to hear you have found our app easy to use and customizable. I'm also very happy to hear about your experiences with our support team, I will be sharing your kinds words internally. 💜
May 7, 2020
Loyalty Lion is great and our customers love it. The support team, especially Sophie, is very responsive!
Thanks for your feedback, glad to hear Sophie has been able to help. 💫
April 29, 2020
So far so good. The customer service was great and we managed to set up our own bespoke loyalty program. Once it has been integrated and in use for a few weeks I will update this review.
April 22, 2020
What an excellent system! I had it running within a couple of hours. Since then I've spent a little more time customising things and It looks extremely polished (if I do say so myself). Ellie was there to hold my hand the whole time via live chat, I'm extremely happy with the timeliness of the responses, and the quality of the information provided. It feels like the message was read and replied to thoughtfully, not just auto responses.
It is great to hear about your experience. Thanks for sharing your feedback about Ellie too, we'll be sure to share your kind words with her. 💫
April 21, 2020
The team are so great with support and have helped me answer all questions quickly and helped resolve issues fast. I love the benefits of using the program. So many of my customers keep returning because of the loyalty program! Thank youuuu!
"So many of my customers keep returning because of the loyalty program!" That is what we like to hear! Thank you for sharing your success. 🎉
Dec. 23, 2020
I think a loyalty programme is REALLY something important to reward your customers. I really like this app and the customer service is awesome. The suport is really great and responding time is always very fast!
Thanks for your review. We really appreciate your support. 😊
April 7, 2020
Have a problem with LoyaltyLion after changing our theme, but the problem is solved in real quick fashion within a day, thanks a lot.
April 6, 2020
We love Loyalty Lion. It integrated with all the other apps we're using and it's done a great job of bringing customers back. Lifetime customers for the win.
March 31, 2020
This app is great but doesn’t allow you to have a link inside the menu like almost pretty all app... they charge you 150$/month usd to have this option!!! Wich is super high... if your looking for great app available in french but expensive that’s the one!.. For me it’s 50/50 I mean ... app works really great and it’s available in french wich is not that commun ... but i don’t like widget on page and 159$ to get a link it’s on my opinion super high... pretty much all app will do it for you for no penny more!!! So for me it’s a big no just for that... if they allowed me toget a link tho i would of pay 50$ for sure... it’s worth it for the app and easy to customize! It’s on your hand... i hope ill help many people with my honnest review:))
Hello TroisPetitsLou, Thank you for your review! Please note that there is no need to upgrade to our Small Business plan for just one feature, we offer a range of enhancements that you can pick or choose from to suit your budget. Regarding your request to have a link to the panel in a menu, this is a great suggestion! I have sent this to our product team to consider. A member of our team has also reached out to you via email to assist with your request. Do get in touch with our support team if you have any further questions. Kind regards, Sophie Arnold Customer Success Specialist
March 10, 2020
We are using LL for more than a year across multiple shopify stores and the entire experience was top notch! From onboarding, to calls regarding setup, to different questions, to customer support these guys are really professional. I'm the Head of Marketing and I really recommend them!
March 7, 2020
I've found LoyaltyLion to be the best rewards app for my business' needs and it's more user friendly than most of the competition with good integrations with Klaviyo. I love the predictive analytics and excellent support.
March 4, 2020
Terrible support. Constant user issues and no one ever gives me a straight answer or are they even easy to get in touch with. Plus, the integrations they say they have are actually quite limited, and most require additional payment tier to use.
Hi Safari Ltd, A member of our support team has reached out to help - we'd love to resolve these points with you. Thanks
Feb. 24, 2020
Good luck trying to cancel any part of this service! I still haven't figured it out. Worse than pulling teeth and very frustrating.
Hi dOSA Natural Skin Care Products, Sorry to hear about this issue, I have been in contact with our Customer Success team and they have reached out to you regarding solving this issue. Please let them know if they can help any further. Kind regards, Caitlin
Feb. 20, 2020
The support team is great and have really helped us make the most of the available functionalities.
Feb. 18, 2020
Awesome experience and seamless integration with our store. Easy to setup and manage reward tiers and has had a positive impact on sales.
Hi Concealment Express, Thank you for your positive review - we are very pleased to hear that you have had a seamless experience with our program! Thanks again, LoyaltyLion Team
Feb. 11, 2020
They force you to make it live on your website before you can fully test and understand their interface. Once you install you realise you pay for everything including some "enhancements" ranging from $5-10 that to me are standard features that make it useable. Don't force making it live from the get go before the customer can fully understand your product and be transparent about your prices and you might have something
Hi Cablesmiths, Sorry to read your update, a member of our support team has responded to your chat message and we'd love to chat this through with you. Thanks Fiona
Feb. 5, 2020
Very expensive. They lock you into a year contract and it's not better than any other loyalty app. The integrations are basic and the support is even worse. Not a terrible app, just not worth the price at all.
Hi Grace Eleyae, Thank you for your review, I am sorry to hear about the trouble you are having. One of our Customer Success team members has reached out to resolve this issue. Kind regards, Caitlin