LoyaltyLion Loyalty Program

I used this app for about 9 months but the results were not what I expected. In fact I just added two extra costs, one was the cost of the discounts I offered to my customers constantly and the other was the cost of the app. I think that you can offer much more to your customers without the second additional cost, investing in the improvement of the whole customer's experience. In fact, by using an app like Loyalty Lion you don' t increase the loyalty of your customers, but you only attract customers who are only interested in getting rewards. And that is not the definition of loyalty. Finally, while I had already uninstalled the application from my Shopify account, I saw a €10 charge because I had to go to the app page and uncheck the language customisation option which were located in the seventh tab (FOR AN APP I DO NOT USE ANYMORE).

I use this app to generate repeat orders and to give my customers something back. Staff have always been helpful and supportive and go the extra mile when I have ever needed help. It's nice to find a company that gives help so freely even when you are not on the most highly paid plans. I dont find the app as easy to use as it could be but it does work. I would improve areas of HTML so that non tech people could create emails and templates that work. i would enable emails to customers within LL that were freely created too. But all in all this is a good app and I have now been using it for three years.

We were previously using a different rewards app, but LoyaltyLion offers a few features that we needed in order to make the most of our rewards program - such as a special hidden tier that could be based on customer tags for our B2B account users. They also provide better analytics and insights than other programs we looked at. The sales and onboarding process were lovely - the teammates we dealt with have all been an absolute delight. Prompt, friendly, helpful, and not at all annoying or overly salesy. They were able to answer all my questions and help guide us to making better decisions about our new & improved program that I'm very grateful for. When I have needed continued customer service support, they have been prompt and thorough which I have come to discover is quite rare. All in all, I'm so pleased that we are getting the level of service I would expect from the price tag, which in my opinion has been well worth it thus far! Kudos to the LL team.

We did quite a bit of diligence on Shopify-integrated loyalty platforms, and Loyalty Lion was the standout choice in the end. The platform is robust, the integration was smooth, and the team has been great. Onboarding was simple, and we were well-supported any time we had issues or questions arise.

Loyalty Lion integrated seamlessly for us. The onboarding process was easy and fast and we've been using it for over 6 months now. Their customer service and responsiveness is also excellent.

New to the app so no feedback on performance as of yet, but super easy to install, integrated very well and easy to operate. The customer service from Sia was exceptional. Answered all my questions and gave some great advice.

Nous utilisons cette LL pour notre programme de fidélité et cela fonctionne à merveille. Les clients peuvent suivre l'évolution de leurs points et aussi faire leur demande de rewarding de façon autonome. De plus le SAV est très réactif et nos demandes sont résolues dans l'heure qui suit. Nous recommandons vivement.

The onboarding experience with Luana was brilliant from start to finish. She went through everything in detail and offered support where necessary after. Highly recommend!

Fantastic app to leverage all Shopify channels! The tool is very well built and with all options needed to launch a program. Support for this app has to be one of the best I've had in a long time.

Loyalty Lion is a great App. Everything went very easy. The customer service is on point and the onboarding managers had an answer for every problem.

Amazing, would highly recommend it if you are wanting to set up a points/rewards system for your customers. The customer service team is extremely helpful aswel!

Our onboarding experience was great. Ellie was very helpful in getting our questions answered and we were up and running in no time. There was a little glitch on the slider disappearing after our developer had installed the code, but your support was great to get it loaded again.

Best loyalty app we have found. 100% recommend and their customer support team is very responsive. Thank you

This app works great! Customer support is amazing and we have no issues whatsoever! Highly recommended!

It was surprisingly easy to migrate from another loyalty app to Loyalty Lion. Our onboarding experience with Alejandra was a breeze. She was very attentive in making sure we were able to get what we needed from the LL. We are now testing other features LL has and are looking forward to maximizing this program's capabilities on our site!

We have just started using Loyalty Lion. The onboarding so far was very easy and Mags from Loyalty Lion has been very helpful. We are now looking forward to the first results with Loyalty Lion.

Hannah and Ellie were so helpful in onboarding our new team. While this was not our first walkthrough, they spared no detail and went above and beyond in suggesting ways we could improve our current set-up.

Great support and on-boarding process for a top-tier loyalty program. Integrates nicely into the site with minimal effort. Totally intuitive so customers have seamlessly started using the program without much of an effort. We just started our first double-points event and the response is nice!

The support staff is incredibly helpful! They genuinely care about your store. Loyalty Lion helped increase our customer value overall. Very easy to use.

Great loyalty app. We've migrated from Smile.io mainly due to the fact that Loyalty Lion has a dedicated landing page for rewards. The onboarding was great. They helped set up most of our structure and the migration was seamless. Our customers are loving how easy it is for them to see their points from their account.