All reviews

Rating Breakdown

  • 5
    83% (422 ratings)
  • 4
    9% (44 ratings)
  • 3
    1% (3 ratings)
  • 2
    2% (10 ratings)
  • 1
    5% (27 ratings)

Reviews with Text

  • 100% (504)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 30, 2021

Our onboarding process was well organized and we had a good start with the program. In case of any quesions we get quick and competent support. LoyaltyLion is easy to use and I also find the help articles very detailed and helpful.

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 23, 2021

We were previously using a different rewards app, but LoyaltyLion offers a few features that we needed in order to make the most of our rewards program - such as a special hidden tier that could be based on customer tags for our B2B account users. They also provide better analytics and insights than other programs we looked at. The sales and onboarding process were lovely - the teammates we dealt with have all been an absolute delight. Prompt, friendly, helpful, and not at all annoying or overly salesy. They were able to answer all my questions and help guide us to making better decisions about our new & improved program that I'm very grateful for. When I have needed continued customer service support, they have been prompt and thorough which I have come to discover is quite rare. All in all, I'm so pleased that we are getting the level of service I would expect from the price tag, which in my opinion has been well worth it thus far! Kudos to the LL team.

Using app

23 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 9, 2021

We did quite a bit of diligence on Shopify-integrated loyalty platforms, and Loyalty Lion was the standout choice in the end. The platform is robust, the integration was smooth, and the team has been great. Onboarding was simple, and we were well-supported any time we had issues or questions arise.

Store

Corro

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 6, 2021

Loyalty Lion integrated seamlessly for us. The onboarding process was easy and fast and we've been using it for over 6 months now. Their customer service and responsiveness is also excellent.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 26, 2021

New to the app so no feedback on performance as of yet, but super easy to install, integrated very well and easy to operate. The customer service from Sia was exceptional. Answered all my questions and gave some great advice.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 19, 2021

Nous utilisons cette LL pour notre programme de fidélité et cela fonctionne à merveille. Les clients peuvent suivre l'évolution de leurs points et aussi faire leur demande de rewarding de façon autonome. De plus le SAV est très réactif et nos demandes sont résolues dans l'heure qui suit. Nous recommandons vivement.

Using app

About 1 year

Total reviews

6

Average rating

4.3

5 / 5 Share

Aug. 19, 2021

The onboarding experience with Luana was brilliant from start to finish. She went through everything in detail and offered support where necessary after. Highly recommend!

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 8, 2021

Fantastic app to leverage all Shopify channels! The tool is very well built and with all options needed to launch a program. Support for this app has to be one of the best I've had in a long time.

Using app

About 1 month

Total reviews

7

Average rating

5.0

5 / 5 Share

July 1, 2021

Loyalty Lion is a great App. Everything went very easy. The customer service is on point and the onboarding managers had an answer for every problem.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

June 30, 2021

Amazing, would highly recommend it if you are wanting to set up a points/rewards system for your customers. The customer service team is extremely helpful aswel!

Using app

11 months

Total reviews

2

Average rating

5.0

4 / 5 Share

June 28, 2021

Our onboarding experience was great. Ellie was very helpful in getting our questions answered and we were up and running in no time. There was a little glitch on the slider disappearing after our developer had installed the code, but your support was great to get it loaded again.

Using app

3 months

Total reviews

11

Average rating

4.9

Developer Reply

Thank you so much for your lovely review 💜 We are so happy to hear how positive your experience getting started with us has been and are looking forward to seeing your loyalty program's success! 💫 I will be sure to pass your comments on to Ellie!

5 / 5 Share

June 23, 2021

Best loyalty app we have found. 100% recommend and their customer support team is very responsive. Thank you

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words about LoyaltyLion and our team! We can't wait to continue working with you💜

5 / 5 Share

June 22, 2021

This app works great! Customer support is amazing and we have no issues whatsoever! Highly recommended!

Using app

About 4 years

Total reviews

5

Average rating

3.4

Developer Reply

Thank you for leaving us a review! 💜 We are really happy to hear you're enjoying the app and I'll pass on your lovely words to our Support team.

5 / 5 Share

May 27, 2021

It was surprisingly easy to migrate from another loyalty app to Loyalty Lion. Our onboarding experience with Alejandra was a breeze. She was very attentive in making sure we were able to get what we needed from the LL. We are now testing other features LL has and are looking forward to maximizing this program's capabilities on our site!

Store

HairMNL

Using app

About 1 month

Total reviews

11

Average rating

4.7

Developer Reply

Thank you so much for your lovely review 💜 We are so happy to hear how positive your experience getting started with us has been and are looking forward to seeing your loyalty program's success! 💫 I will be sure to pass your comments on to Alejandra!

5 / 5 Share

May 20, 2021

We have just started using Loyalty Lion. The onboarding so far was very easy and Mags from Loyalty Lion has been very helpful. We are now looking forward to the first results with Loyalty Lion.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a review 💜 We're happy to hear you've had such a positive experience with LoyaltyLion so far and will pass on your kind words to Mags 🦁

5 / 5 Share

May 10, 2021

Hannah and Ellie were so helpful in onboarding our new team. While this was not our first walkthrough, they spared no detail and went above and beyond in suggesting ways we could improve our current set-up.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us this lovely review, I'll make sure to pass on your kind words to Hannah, Ellie, and the LoyaltyLion team!🦁💜

5 / 5 Share

May 4, 2021

Great support and on-boarding process for a top-tier loyalty program. Integrates nicely into the site with minimal effort. Totally intuitive so customers have seamlessly started using the program without much of an effort. We just started our first double-points event and the response is nice!

Using app

About 1 year

Total reviews

8

Average rating

4.8

Developer Reply

Thanks so much for taking the time to leave us this wonderful review! We're so happy to hear you're loving the loyalty program and making the most of what it has to offer 🎉

5 / 5 Share

June 11, 2021

Working with loyalty lion is incredible easy, the app works great, awesome service. We have been using it for 2 months, although we didn't see the results inmediately, now we are starting to get more and more sales with higher AOV from our subscribers.

Using app

3 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for leaving us a review about Ellie and your Onboarding experience. We're looking forward to seeing your customers use the loyalty program 😍!

5 / 5 Share

April 9, 2021

Best loyalty program we've found. But what's most impressive is the team and their dedication to ensuring you build the program that suits your brand best.

Store

Zorali

Using app

3 months

Total reviews

18

Average rating

5.0

Developer Reply

Thank you so much for your kind words about LoyaltyLion and our team, I'll make sure to pass this feedback onto them🦁

4 / 5 Share

March 31, 2021

The support staff is incredibly helpful! They genuinely care about your store. Loyalty Lion helped increase our customer value overall. Very easy to use.

Store

'47

Using app

About 2 years

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for taking the time to leave us a lovely review😀