LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.6
feedback
609
chart
#1,055
All reviews
Rating Breakdown
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Aug. 11, 2020
I have no hesitation in recommending Loyalty Lion to other business owners, no matter their size. Since we started the program it's paid for itself 5x over in customer retention and customer experience. It was easy for us to step up, just takes a bit of planning to figure out the best rewards and tiers. After we implemented Loyalty Lion we've seen our competitors come out with similar programs -- that's how we know we're doing something right. Loyalty Lion is now one of the cornerstones of our business. Great support (shout out to Ellie, who helps us when we need it!) excellent UX and integrations. Couldn't be happier.
Dec. 26, 2019
I really appreciate that the Loyalty Lion team did a follow-up consultation with us on our loyalty program and suggested how to improve it further. We've made some changes and hopefully this will give us more signups and better ROI!
Dec. 4, 2019
The LoyaltyLion integration is really coming together on our site with the help of the LoyaltyLion team. They are eager to answer our questions and assist in any way they can. We're excited to increase our referrals and customer loyalty with this program. We are on the right track and Magda specifically has been a key component. Thanks all!
Nov. 27, 2019
If I could give 10 stars I would. Really great app! So, so, so easy to use and it looks beautiful and it works so well! Integrates very smoothly and it has so many features. I love that you can pick to pay for the features you want to use and so you are not paying for stuff that's not going to be used in your biz. Very happy with this one :)
Hi Sharon Mitchell, Many thanks for the review! It is great to read your feedback around the features, integrations and the plan flexibility. Thanks again, Team LoyaltyLion
Nov. 22, 2019
I can't speak to the cost efficiencies for lower plans, but as far as advanced functionality vs others (we previously used Smile.io) Loyalty Lion blows them out of the water. We were able to do custom things we wanted that Smile couldn't, the onsite UX/UI is much better, extremely mobile optimized, the dashboard is much more useful, and overall functionality of building loyalty is more optimized and we definitely saw improvements when we switched. The LoyaltyLion team is very responsive and great to talk through ideas & optimizations as well, and they're continuously adding new features to the platform that improve the loyalty program landscape. Highly recommend - Daniel Director of Marketing & Operations
Hi Daniel, Thank you for the kind words - it is great to hear about your results and experience with LoyaltyLion! Thanks again for sharing your feedback, Caitlin
Nov. 18, 2019
The team is great to work with and the app functions as it should in the loyalty space. You won't have any trouble working with the Loyalty Lion team!
Nov. 5, 2019
Great features but email enchantment is really expensive...... Maybe if there would be few price points depending of the size of email database.... Just a thought. If there would be a cheaper option for small, start up business I would sign up but at start up phase it is just too expensive.
Hi Blooms of Paradise, Thank you for your review and feedback. The Free Shopify Plan allows you to start small, without the need to commit to the higher, paid subscription. It allows you to incrementally add paid features only as you need them. However, if you’d like to email your customers, you can do it manually. Simply go to the tab “customers” and click the button “export” in the top right corner. This will provide a list of customers that you can use in your current email service provider. We would also like to thank you for leaving a feature request, you’ll be informed once this is being looked into. Many thanks, Caitlin
Oct. 8, 2019
Loyalty Lion is a great app and has great support!! It's really easy to contact the support team and they give an immediate response! It's a great app even on the free plan. This rewards program has made my sales go up and my customers keep coming back to build up points. I really recommend it :)
Oct. 2, 2019
I've been using Loyalty Lion on three shopify stores for more than 3 years now and I am very happy with the program and the support I've received. Loyalty Lion is a world-class loyalty rewards system that will give your business a boost!
Sept. 27, 2019
Been using Loyalty Lion for over 4 years and its the best program. Their support is the best! Always going the extra mile!
Sept. 25, 2019
Really great app. The service is exceptional and the team really went out of their way to understand my business and provide the best advice. Highly recommend
Hi Adventureco, Thanks for the review, that is great to hear! Kind regards, Caitlin
Sept. 19, 2019
Super helpful staff and very responsive to any questions. The app might take a little exploration to fully understand but it is a very powerful tool. I highly recommend it!
Thanks for the great review! Glad to hear that you have had a good experience with our Customer Success team :)
Sept. 12, 2019
It is our first time trying this app. It was very easy to use and appears very user friendly. So far so good. You can't go wrong and the enhancements idea is great so that you only pay for what you need. I am positive this loyalty program will make our customers happy.
Sept. 4, 2019
Messy. Not user friendly. Now I have to delete the app, but the widget is still in my store. Very annoying
Hi there, I'm sorry to hear this, one of our support team members has reached out to help. Kind regards, Caitlin
May 26, 2020
We've been using this for 2+ hears. So far, we had a great success - 51k+ members actively using the program - 23k+ reviews collected with Judge.me integration (we gave auto points for each review with pictures) - 17m points earned, 6m spent Besides customer support is amazing, they support you whenever you need. Thanks a lot
Thanks for the review! It's great to hear about your successful results
Aug. 21, 2019
The support is there if you need they have been helpful so far.Great way to keep your customers engaged.
Aug. 16, 2019
The app itself is pretty nice and easy to use. However, the support is crap. You can't contact them directly. You have to send a message in a chat box and hope they answer, which they don't. There's no email address or submission form. Also, be warned, you cannot turn off Shopify's automated customer notification when an account is created. If you also set up a welcome email through Loyalty Lion, your customer will get two emails. It's easiest to forego the Loyalty Lion welcome email and just customize Shopify's automated email.
Aug. 15, 2019
Rewards are working fantastically. You'll instantly see the results when you go live with the system and our customers have nothing but praise. Easy to manage and navigate in the backend. Our specialist has been incredibly helpful throughout the onboarding process and beyond. Highly recommend you consider this app to help build a relationship with your customer base.
July 29, 2019
¡GREEAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAT APP!
July 22, 2019
Hi, We recently started using the app and the set up is very simple. My review is more to point out how helpful the customer service has been with the initial issue we had. Spoke to them and had the issue dealt with within three days. Very help and friendly staff.