LoyaltyLion: Rewards & Loyalty
Increase customer loyalty & referrals with points & rewards
Rating
4.6
feedback
514
chart
#1,418
All reviews
Review RSS Feed
Jan. 25, 2021
Easy to use, fast response time to support, works well. Set up was informative and helpful to get our loyalty programme started.
Thank you so much for taking the time to leave us a lovely review, your feedback means a lot to us 💫
Jan. 22, 2021
There are better apps for free and the pricing is ridiculous although customer help is on point and very fast
Hey E&X Team, Thank you for taking the time to leave us a review - we're really grateful for your feedback! Whilst we do offer a number of paid plans, we also have a free plan which allows you to start small and incrementally add paid features only as you need them. Feel free to try this out and reach out with any questions you might have - we'll be happy to help! ✨
Jan. 21, 2021
We are in the process of onboarding and are very excited to get started! Our rep, Sophie, has been immensely helpful and resourceful.
Thank you so much for your lovely review 💜 We are so happy to hear how positive your experience getting started with us has been and are looking forward to see your loyalty program's success! 💫 I will be sure to pass your comments on to Sophie!
Jan. 20, 2021
Misleading information on pricing. eg. 'Stores on our free plan can send customized loyalty emails'. This is extremely unhelpful if you are then charging 59$ for this 'enhancement'. Better transparency on pricing before install, please!!
Thank you for taking the time to leave us a review! Our free plan allows you to start small with our core features and add individual paid features such as emails only as you need them. We give every store that signs up a free trial so that you have the opportunity to use these features before choosing to add them to your plan. However, being as transparent as possible is really important to us here at LoyaltyLion and so I've passed this really valuable feedback along to our Marketing team to discuss how we can strive to be even more transparent for the future 💫
Jan. 8, 2021
The Loyalty Lion app has a great deal to offer, however, I do need help from customer support quite frequently to make adjustments to our account. I have been primarily working with 2 amazing Customer Support Reps, Amber and Hannah. They have been able to answer all my questions and they are detailed and thorough with their responses.
Thank you so much for your review! We are so glad our Customer Support team have given you great assistance you need to achieve your goals🌟 I will be sure to pass on your lovely words to Amber, Hannah and the rest of LoyaltyLion team 🦁.
Jan. 7, 2021
Been using LoyaltyLion for 3 years now and I love it! Their customer service is always top-notch! Great App!
Thanks so much for your lovely review! 💜 We're so happy to hear such positive feedback about our Customer Service. Here's to another fantastic 3 years of loyalty 😊
Jan. 20, 2021
Loyalty Lion is very easy to use, you can have a loyalty program up and running in a matter of minutes. It has all the basics you may expect a loyalty program to have and automatic emails. You can also grant/remove points manually to micro-manage your most loyal customers. The only complaint I may have is that the customization options are best at the most premium paid levels. Also if you have a multi-language website you need to pay for multiple instances of the app, so for French-Canadian websites, the subscription cost is twice as much.
Thank you for taking the time to leave us your feedback - I'll be sure to take this back to our team ✨ I'm glad to hear you found the program set up so easy 😊
Jan. 5, 2021
I have been using this app for quite sometime. My customers find it pretty easy to use and obtain their vouchers. The support team is very quick and friendly. There are so many great features on this app that it's really worth getting into!
Hi Peace of Cloth team, thanks so much for your review! We're really glad your customers are enjoying the program and that you're enjoying all of our features 💜
Dec. 9, 2020
Loyalty Lion will appoint a designated representative to follow your case and always respond quickly. And the features are comprehensive. Highly recommended!
Thank you for your lovely feedback and support! We're looking forward to seeing your loyalty program grow 😊
Dec. 8, 2020
Loyalty lion has been a great add-on to our website. Providing more conversions and loyal customers. Highly recommend to add to your store.
Hi Ranger Ink team, Thanks so much for your review ✨We're so happy to be contributing towards your customer retention and look forward to maintaining this for the future!
Dec. 7, 2020
I like that this app has a free version and then you can add options that you actually need. It still runs pretty steep in the end but we are currently deciding on all the options we are going to start with, so we'll see how we go. However, a widget wasn't showing up on the Streamline (shopify) theme but I contacted the support (Sophie was very helpful) and they fixed it straight away. So currently have no problems with it. Will update when we actually start using it with customers.
Thank you for taking the time to leave us a review! Really happy to hear you're enjoying the app so far and that you're using our add-ons to explore which LoyaltyLion features work best for you 😊I'll be sure to pass your positive words on to Sophie!
Dec. 5, 2020
This app has increased customer engagements and conversions. I just wish every little feature wasn't an additional fee. Those fees add up really quickly.
Thank you so much for leaving us a review, your feedback is really important to us!
Dec. 5, 2020
LL has increased our sales a lot, it still has some issues needs to be solved, but overall the system is very helpful. support team are great.
Thank you for taking time to leave us a review! We're so happy to have had a positive impact on your sales 😊 I'll be sure to pass your lovely feedback on to our Support team!
Dec. 3, 2020
We have been using this app for years with little to no issues. Any issues or questions have been addressed by the developer quickly. We use this to generate points and offer rewards to our repeat customers.
Thank you so much for leaving us this wonderful review. We are looking forward to continue working with you in 2021!😀
Dec. 2, 2020
We had been searching for a rewards program that would meet our requirements. We tested out at least 4 different applications on Shopify and none of them did what we needed it to do. Loyalty Lion, on the other hand, was easy to customize and had the features we required. The support team is very responsive and we were not tied to an annual payment contract. I recommend Loyalty Lion if you want a robust rewards system.
Thank you so much for your lovely words about LoyaltyLion, we are so happy to hear you are loving the program and the features we provide😀.
Dec. 1, 2020
Great app that our customer love. Also great customer service, always ready to help out when you have an issue. Highly recommended!
Thank you for your lovely review! 💜 We love to hear that our Support Team are providing the best support possible and are happy that your customers are loving the loyalty program 😊
Dec. 1, 2020
App is great. Has a lot of nice features to explore and we see also see an added advantage for customer retention. Customer service is also great.
Hi Tea Drop team, Thank you so much for your review! We're really glad to hear your loyalty program is having a positive impact on customer retention for your store 😊 I'll be sure to pass your kind words onto our team!
Nov. 27, 2020
Like the app. wish I had more time to get to figure out some of the features, but I do like the app.
Thank you for leaving us a review! 💜 We are really happy to hear you're enjoying the app and we're excited to see your loyalty program's success. Our lovely support team are always on hand to talk through any features you'd like to explore 😊
Nov. 12, 2020
I have used Smile, Swell (Yotpo) and now Loyalty Lion for our brand loyalty program. All work well, with the feature sets between the three being more or less equal and accomplishing the same purposes. That being said, my experience as a business owner has been incredible with Loyalty Lion. From demo to onboarding, the entire experience has been first class. I need someone to be involved with our program, and Sophie has done an excellent job of helping us get up and running, checking in regularly, and even doing much of the heavy lifting to get us launched. I highly recommend Loyalty Lion based on that experience alone!
Thank you so much for your kind words about LoyaltyLion and your onboarding manager Sophie. We're very happy that you chose LoyaltyLion and it is great to hear that you have found your experience 'first class'! 🦁 I will be sharing your lovely feedback with the team internally 💜
Nov. 11, 2020
Excellent and Fast Customer Service!! We have been using this APP for more than 2 years now and satisfied with it.
Thank you for leaving us 5 stars! 🌟 We are so happy you are enjoying LoyaltyLion 💜