LoyaltyLion: Rewards & Loyalty
Increase customer loyalty & referrals with points & rewards
Rating
4.6
feedback
514
chart
#1,418
All reviews
Review RSS Feed
May 20, 2020
Great! little app that we have now been using for couple of years. Love the ability to reward customers for shopping with us. Tangible rewards that can be tracked for every $1 spent rather than resorting to lucky draws that do not reward customers evenly Thanks Sam ilovetunics.com
Thanks for the review! It is great to hear that you're enjoying rewarding your most loyal customers. 💫
May 18, 2020
It's very user friendly and we believe it will help our business a lot! Also the emlployees were very helpful.
Thanks for sharing your kind words about our support team. Good luck with the program and rewarding your most loyal customers. 💜
April 29, 2020
So far so good. The customer service was great and we managed to set up our own bespoke loyalty program. Once it has been integrated and in use for a few weeks I will update this review.
April 21, 2020
The team are so great with support and have helped me answer all questions quickly and helped resolve issues fast. I love the benefits of using the program. So many of my customers keep returning because of the loyalty program! Thank youuuu!
"So many of my customers keep returning because of the loyalty program!" That is what we like to hear! Thank you for sharing your success. 🎉
Dec. 23, 2020
I think a loyalty programme is REALLY something important to reward your customers. I really like this app and the customer service is awesome. The suport is really great and responding time is always very fast!
Thanks for your review. We really appreciate your support. 😊
April 6, 2020
We love Loyalty Lion. It integrated with all the other apps we're using and it's done a great job of bringing customers back. Lifetime customers for the win.
March 10, 2020
We are using LL for more than a year across multiple shopify stores and the entire experience was top notch! From onboarding, to calls regarding setup, to different questions, to customer support these guys are really professional. I'm the Head of Marketing and I really recommend them!
March 4, 2020
Terrible support. Constant user issues and no one ever gives me a straight answer or are they even easy to get in touch with. Plus, the integrations they say they have are actually quite limited, and most require additional payment tier to use.
Hi Safari Ltd, A member of our support team has reached out to help - we'd love to resolve these points with you. Thanks
Feb. 24, 2020
Good luck trying to cancel any part of this service! I still haven't figured it out. Worse than pulling teeth and very frustrating.
Hi dOSA Natural Skin Care Products, Sorry to hear about this issue, I have been in contact with our Customer Success team and they have reached out to you regarding solving this issue. Please let them know if they can help any further. Kind regards, Caitlin
Feb. 18, 2020
Awesome experience and seamless integration with our store. Easy to setup and manage reward tiers and has had a positive impact on sales.
Hi Concealment Express, Thank you for your positive review - we are very pleased to hear that you have had a seamless experience with our program! Thanks again, LoyaltyLion Team
Feb. 11, 2020
They force you to make it live on your website before you can fully test and understand their interface. Once you install you realise you pay for everything including some "enhancements" ranging from $5-10 that to me are standard features that make it useable. Don't force making it live from the get go before the customer can fully understand your product and be transparent about your prices and you might have something
Hi Cablesmiths, Sorry to read your update, a member of our support team has responded to your chat message and we'd love to chat this through with you. Thanks Fiona
Feb. 5, 2020
Very expensive. They lock you into a year contract and it's not better than any other loyalty app. The integrations are basic and the support is even worse. Not a terrible app, just not worth the price at all.
Hi Grace Eleyae, Thank you for your review, I am sorry to hear about the trouble you are having. One of our Customer Success team members has reached out to resolve this issue. Kind regards, Caitlin
Aug. 11, 2020
I have no hesitation in recommending Loyalty Lion to other business owners, no matter their size. Since we started the program it's paid for itself 5x over in customer retention and customer experience. It was easy for us to step up, just takes a bit of planning to figure out the best rewards and tiers. After we implemented Loyalty Lion we've seen our competitors come out with similar programs -- that's how we know we're doing something right. Loyalty Lion is now one of the cornerstones of our business. Great support (shout out to Ellie, who helps us when we need it!) excellent UX and integrations. Couldn't be happier.
Dec. 4, 2019
The LoyaltyLion integration is really coming together on our site with the help of the LoyaltyLion team. They are eager to answer our questions and assist in any way they can. We're excited to increase our referrals and customer loyalty with this program. We are on the right track and Magda specifically has been a key component. Thanks all!
Nov. 22, 2019
I can't speak to the cost efficiencies for lower plans, but as far as advanced functionality vs others (we previously used Smile.io) Loyalty Lion blows them out of the water. We were able to do custom things we wanted that Smile couldn't, the onsite UX/UI is much better, extremely mobile optimized, the dashboard is much more useful, and overall functionality of building loyalty is more optimized and we definitely saw improvements when we switched. The LoyaltyLion team is very responsive and great to talk through ideas & optimizations as well, and they're continuously adding new features to the platform that improve the loyalty program landscape. Highly recommend - Daniel Director of Marketing & Operations
Hi Daniel, Thank you for the kind words - it is great to hear about your results and experience with LoyaltyLion! Thanks again for sharing your feedback, Caitlin
Nov. 18, 2019
The team is great to work with and the app functions as it should in the loyalty space. You won't have any trouble working with the Loyalty Lion team!
Nov. 5, 2019
Great features but email enchantment is really expensive...... Maybe if there would be few price points depending of the size of email database.... Just a thought. If there would be a cheaper option for small, start up business I would sign up but at start up phase it is just too expensive.
Hi Blooms of Paradise, Thank you for your review and feedback. The Free Shopify Plan allows you to start small, without the need to commit to the higher, paid subscription. It allows you to incrementally add paid features only as you need them. However, if you’d like to email your customers, you can do it manually. Simply go to the tab “customers” and click the button “export” in the top right corner. This will provide a list of customers that you can use in your current email service provider. We would also like to thank you for leaving a feature request, you’ll be informed once this is being looked into. Many thanks, Caitlin
Oct. 8, 2019
Loyalty Lion is a great app and has great support!! It's really easy to contact the support team and they give an immediate response! It's a great app even on the free plan. This rewards program has made my sales go up and my customers keep coming back to build up points. I really recommend it :)
Oct. 2, 2019
I've been using Loyalty Lion on three shopify stores for more than 3 years now and I am very happy with the program and the support I've received. Loyalty Lion is a world-class loyalty rewards system that will give your business a boost!
Sept. 27, 2019
Been using Loyalty Lion for over 4 years and its the best program. Their support is the best! Always going the extra mile!