LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.6
feedback
609
chart
#978
All reviews
Rating Breakdown
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Dec. 8, 2017
Support from Lottie and Cecillia are superb! Swift and fully understand what customer means. Live chat support help out lots faster. Migrating and set up everything just took me an hour from start to launch! Interface was easy to use and understand, analysis dashboard is pack with information
Nov. 30, 2017
Been using it for several months and has worked well for us, just make sure names or emails are spelled exactly like they are written including punctuation or it won't grab them under members :)
Nov. 28, 2017
So far so good! I like the interface, and the well thought out logic behind the rules. And the most important thing - intelligent, thoughtful and accommodating support!
Oct. 17, 2017
No problems setting up, though using a separate app (Bulk Discounts) for setting up the discount codes was a little confusing. A recent update made using a separate app for codes unnecessary, even at the free level, so—even better!
Sept. 4, 2017
Great product and usefull, really a great tool to get your site being visited
Aug. 27, 2017
I think this is by far the best app....but what I don't like is that you have to add on pretty much everything! I would like to at least see some basic stuff included in the free version other than just creating an account & spending $. But again this is still the best app for this so I can't complain too much. It would just cost a fortune to have various features which for a new store such as mine, I just can't do right now.
Aug. 24, 2017
The Best loyalty program app in shopify app store.... The app is easy to implement & has lot of features, which increase the sales
Aug. 22, 2017
One of the very best loyalty programs available, I highly recommend Loyalty Lion. The app is very simple to use, with tons of features and options to tailor your loyalty program. I added some of the extra features, and the return made it well worth it. The customer support is phenomenal. A fast response time is so important when you're a small business owner, and Kerri delivered every time. Nothing was too much to ask, and I knew that whatever I needed would be taken care of with alacrity and care. I built my business on customer support and loyalty, and this app and the people behind it played a key role in that success.
July 31, 2017
Great app, does the trick well. The only downside is the pricing of extra features. That is way to expensive.
July 21, 2017
Pricing is not clear. I don't trust companies that are not transparent with their pricing.
Hi Kadence collection, we apologise that our pricing structure wasn't clear. We've updated our pricing plan lately which you can view here (https://loyaltylion.com/pricing#features) and a list of enhancements for our free plan here (https://help.loyaltylion.com/account-management/shopify-enhancements). Hope this helps!
July 5, 2017
App seems to be working well and the functionality has already seen some historical customers re-engage. Thanks to Kerri for helping import historical clients, made a huge difference as I've now got them referring for points!
Aug. 2, 2017
Great product and recently they have very good customer service that helps quickly with things and make sure you're happy.
Dec. 21, 2017
I LOVE this loyalty app! It works seamlessly on my website and in store, which gives my customers a great experience! I've told so many people about this loyalty program! After trying what seemed like an endless number of programs to see which I liked best, I've been nothing but happy with LoyaltyLion in the year+ I've been using it! UPDATE12/17: I still *love* LoyaltyLion and always recommend it when others ask about a loyalty program for Shopify! We've been using it about 2 years now, and our customers love how easy it is to earn & redeem points in store and online. Thank you for having such a great app and great customer service too!
June 12, 2017
Translations which you pay extra for, does not work on mobile devices. Issuing a ticket supporters do not make time to read entire ticket, and just closes the case... this is sad because it is a good system for loyalty... but the supporters are not serious if they don’t take the time to understand their customers problems fully this results in a lot of wasted time, trying to make supporters understand that the translations are not working on mobile, but works on desktop...
June 9, 2017
I really loved the look & feel of this App - but I too found the pricing very deceiving! I believed that with my small bus I could use it for FREE or at least at a minimal cost & over time when I reached the 400+ orders per month I could afford to pay for the features I wanted. Then after setting it all up & promoting it to my customers I realized I would need to pay quite a bit of $$$ each month just to run the 3 features I selected. Unfortunately I am fairly disappointed. It was quite unclear that FREE was clearly not the case!
Using app
Over 3 years
Total reviews
1
Average rating
2.0
Hey there, thank you for your feedback. We do offer a basic free plan, however we are unable to provide all of our features on this plan. We have worked hard to ensure that we offer a loyalty program to cater to all budgets however, some features are exclusive to higher plans as they involve a lot of technical work on our side. If you would like to find out more about our free plan, take a look here. (https://help.loyaltylion.com/getting-started)
May 22, 2017
The loyalty tab at bottom right corner of page is not showing? Can you help?