LoyaltyLion: Rewards & Loyalty
Increase customer loyalty & referrals with points & rewards
Rating
4.6
feedback
514
chart
#1,418
All reviews
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Jan. 21, 2019
Amazing app !! Me encantaría que se pudiera hacer mas cosas acerca del diseño y así seria mas personal
Dec. 12, 2018
Loyalty Lion is great! The team was very helpful with answering any questions we had and onboarding was very smooth.
Nov. 22, 2018
Pretty great app, although it could use some more out of the box rules/rewards. Implementation support was helpful, and the actual work was pretty straightforward. Would be nice if we could import mass point additions to customer through csv, but support will do it for you.
Nov. 19, 2018
Was excited when we started using this, but then it does not offer what we did compared with its competitors. This is also getting so much spam accounts.
Hi Furry Feline Creatives, sorry to hear that you are getting a lot of spam accounts. We do have some advice on avoiding these if this is still an issue? Feel free to get in contact at [email protected]. We'd also love to know what future elements you'd like to see on LoyaltyLion, we are always looking for new ideas!
Nov. 16, 2018
We paid a premium for their best plan and highest level of implementation help. Unfortunately the program is still not working and the message I just got from customer service was: "we are UK based and it is now Friday evening, therefore the developers will not be able to do this until after the weekend." I do wish that I could cancel the plan and get my money back. Unfortunately I was foolish enough to pay for a year upfront. The tragedy is that the platform really does show some promise--the failure is mostly with the support staff and how they deal with issues, and the lack of support outside of UK business hours.
We're sorry that you haven't had a positive experience with our support team. I can see that your site is active and looks fantastic! We have taken your comments on board and will work to make our support more readily available for all of our merchants. As always, if you require any assistance, please let us know.
Nov. 16, 2018
Great instant feedback on any issues. The ability export at risk customers for marketing use is incredible.
Nov. 9, 2018
The dashboard is really easy to understand and, with the help from the very friendly and knowledgeable Kasia from the Customer Success team, we were able to get the programme set up very quickly. I look forward to seeing what our customers think!
Thank you so much for your lovely review. We hope your customers are enjoying your programme and that you are continuing to see the benefits of using LoyaltyLion. Let us know if we can be of any help at [email protected]. :)
Oct. 19, 2018
Before signing up for Loyalty Lion I took the time to research all of the other major players in the marketplace. All other apps had a functionality deal breaker. This app does it all, and does it well. It's absolutely amazing. It took only an hour or two to launch (under a week to fully integrate seamlessly). The pre launch support team was outstanding. They took the time to understand our business, and our goals for the program. That walked us through all options to insure we configured for optimal results. The dev team was extremely helpful with configuring the app and troubleshooting challenges that other integrations caused. Thanks to their assistance we have a fully integrated, seamless rewards program. We love it!
Sept. 23, 2018
Love it so far.... just downloaded it and looking forward to using it.........................................
Sept. 13, 2018
Very happy using LoyaltyLion to drive retention. The app works smoothly and is easy to customize. Been very pleased with their support team as well. Huge plus to utilize Flow with it. 5 stars all day.
Sept. 19, 2018
I wanted to love this app but it didn’t work well for us in the long run. We used it for one year. What I loved about it was the customer engagement and buy-in. Customers LOVED getting points for purchases. What I didn't love was partially a limitation of Shopify -- you may only use one discount per cart -- and that meant our customers couldn't combine discounts. Apparently that's not a problem if you're on a Shopify PLUS plan, which we are not. I have seen great strides made during the last year improving the app and making it easier to use and faster to use. If we were a larger company I think we'd be lifelong users of this app.
Aug. 31, 2018
Excellent app. Does everything it says. One of the best in the market. Very good developer.
Aug. 29, 2018
poorly optimized, slows things alot, coupons can't stack. Expensive.
Hi there, thank you for your feedback. Sorry that LoyaltyLion did not live up to your expectations. We've worked hard to make sure our app doesn't slow down the load time of your site, you can find out more information here. (https://help.loyaltylion.com/account-management/site-performance) Unfortunately, we cannot stack coupons due to a restriction by Shopify, however, we do have the option of offering giftcards as rewards (if you're on the Classic plan) that can be stacked! Get in contact if you would like more information!
Aug. 14, 2018
I just switched, they were able to migrate all of my current point holding customers over. I like that it's free until a ceratin level of sales, not customers.
Aug. 2, 2018
Excellent app I highly recommend. Tried multiple loyalty apps before this one and they all fell short. Excellent support - they were even able to customize the app to work with our Wholesale program! They even offer on-boarding and quarterly advice on how to best run your loyalty program. We fully expect that this new loyalty program is going to drive our sales and boost our bottom line, while delighting our customers. Thank you Loyalty Lion!
July 25, 2018
A great app for Customers and Store Owners. Good support from Loyalty Lion to help with configuration & onboarding.
June 14, 2018
Very happy with Loyalty Lion! Set-up and installation was super easy! The Loyalty Lion staff are very responsive and easy to work with. App is easy to manage and our customers love it.
June 11, 2018
Very expensive and all the better features are more. That being said it is worth the money. It is a great program and offers a lot of features that make it worth the cost. I do wish the in cart additions and a bit more customization was available but I do enjoy the customer service and it makes the program valuable.