LoyaltyLion: Rewards & Loyalty
Increase customer loyalty & referrals with points & rewards
Rating
4.6
feedback
514
chart
#1,325
All reviews
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Oct. 31, 2016
So far this app works great for us. I am happy to see that the developers finally decided to offer it for free. They also have "cafeteria" style option where you can build from the free plan and choose ways for your customers to earn points that suit your business. That's a big plus for us! Being able to embed the app into a page and edit css is also a plus.
Nov. 16, 2016
For the features that you can get for free I would probably give this five stars. It looks very professional and installs easily. I am interested in several of the paid features, but having tested them during the free trial period they seem very unfinished to me. The email feature in particular is very expensive and hasn't worked out the way that I hoped. The code that you can embed in your store to show the points a buyer will receive is also limited to the points for dollars feature and doesn't work with extra points for specific products or categories. They did say they'll be adding this, but as of now it isn't there and there is no target date. For US based users, tech support hours are very limited. You send in a request, they answer it overnight, and then if you need to reply it's another 24-hours cycle. No complaints about the support, it's just frustratingly slow due to the time difference. I think this app has a lot of potential but it does still need some work in order for shops to offer a robust loyalty program. UPDATE: Downgraded my star rating for the following reasons: The app awards points for sales tax paid, not just for the purchased item. This is just outright wrong, sales tax should not be rewarded. I couldn't get the birthday feature to work. I'd enter a birthday and then come back to view it and the data would be gone. Plus they ask for a year on the birthday, which isn't necessary for the feature but it will prevent many people from participating. I would have loved to use this feature but didn't want to spend on more time debugging it. The newsletter signup feature doesn't integrate with any email programs (such as Mailchimp) so they can't actually verify that the customer signed up for email. They only know that the customer clicked on a button. This is definitely not worth awarding points. The code that you can embed on your product page to show the points a buyer will receive doesn't work with multiple variants. It shows zero points. There might be a workaround for this, I don't know because I didn't want to spend any more time on it given the other problems with the feature mentioned in my original review. I never could get the email statements to send so I had to give up on it. This should have been a must-have feature because it gives customers a reason to return to your site. Individual features are hugely overpriced for what you get. This app has so much potential but right now they are waaay over promising. I'm a paying customer and I have been in contact with tech support. So far I haven't been able to resolve any of these issues. If I hadn't advertised the program to my customers I would be uninstalling it right now.
Hi there, thank you for your thorough and honest feedback. It really helps us to improve LoyaltyLion. We'd love to clarify some of the issues you encountered. We award points for sales tax paid to ensure the program is easy to understand: $1 = X points. This system ensures that there are fewer customer support queries for our merchants and that their customers will be able to fully understand the program. Our newsletter sign up rule cannot automatically sign up your users to your newsletter, what it does do is set their account to accept marketting emails which means that they will recieve your newsletters when you send them. This is a great way to get more visibility for your brand but we recommend that you don't reward this activity too highly for the exact reasons you have laid out. Emails are very important for the success of your loyalty program. So we'e very sorry to hear that they were not working correctly for you. We would be happy to look into this for you if you are still interested. Just email us at: [email protected]. Our points available feature on the product page can be tricky, but it is possible to include the correct point balance on multiple variants. You need to place a code in the correct section of the page which would require some development work. We can also advise you on this. We understand your frustration with our support hours. We've taken on your feedback and are working on a solution to this to make our hours accessible to all of our merchants.
Oct. 26, 2016
Super easy to install. My customers are very excited for me to offer a rewards program. It is set up to support small business, which I love.
Oct. 19, 2016
This is a fantastic app! We were really looking for a way to drive engagement with our customers and this is it. Not only do we get to award loyalty points for purchases, but points can be earned for a multitude of other activities. The dashboard is very straightforward and intuitive to use and the pop-up box that the customer sees is very slick and professional.
Oct. 16, 2016
This app has been easy to set up and customize for my specific purposes. A great way for new small businesses to increase customer loyalty!
Oct. 6, 2016
This app is easy to use and has great add on features at a low cost. I launched yesterday and already have people signed up!
May 19, 2018
Have been with this app for 2 years. Function wise, it is very good, very handy with a lot of power functions and very stale, did not see any issue so far. The only thing i have to complaint is the pricing. The small business bundle is 159, I dont believe it is affordable for most of the SME, though they do offer to purchase by module, but compare to other app, it still seems too high. Guess this app is to design with luxury for enterprise:)
Hi there, thank you for your feedback! Sorry to hear that you feel our pricing is not affordable for SME's. We'd love to advise you on how you could set up the program so it fits your budget! Feel free to get in contact with us at [email protected] and we can advise you on our most successful enhancements on our free plan.
Oct. 3, 2016
What can I say? This app is pretty darn perfect. Great customizable loyalty program, with all the features I need. Great customer service as well!
Sept. 22, 2016
I tried a few loyalty and refer-a-friend apps, but Loyalty Lion is by far the most well-built app I've seen. Clean dashboard and widgets, easy to set up with clear guides on what to do next. I'm sure I'm going to attract a few more sales because of it.
Sept. 19, 2016
Very helpful! Not working as planned yet but the team at Loyalty Lion were quick to respond to our message so hopefully we'll have everything up an running soon :)
Sept. 17, 2016
Dead easy to set up and edit. looking forward to improving customer loyalty with the new Indi Points rewards scheme. AJ Indi menswear www.indimenswear.co.uk
Sept. 13, 2016
Our store's PrivatePrize.com photography templates sales jumped to 50% after installation. Our Photography Clients are appreciating the use of Private Rewards through LoyaltyLion.
Sept. 7, 2016
I have 3 online stores and we did a lot of research to find the best loyalty program. Here are the reasons we are very happy with Loyalty Lion - Efficient and stable platform - Great support team - They are coming with new features all the time I highly recommend this app.
Aug. 29, 2016
Super easy to setup and we are seeing engagement immediately. I also really like that LL is so scale-able. We are really looking forward to making the Loyalty program on www.ruggedmaterial.com a big part of our plans.
Aug. 27, 2016
We used this app for about over a year, they have basic reward features with old technology and limited features. This is NOT the best reward program within the Shopify app store. Their tech is really lagging and its really old school and a bit basic. I also did not like support either, they try to tell you what to do. Not a good experience and I have switched to a much better program for our stores rewards that is more modern and has a better system.
"Hi there, thank you for your feedback. We hope your rewards programme is doing well! We just wanted to check in as we have been focussing a lot on our product over the last few years and we've developed some awesome features that will engage your customers. If you're interested in knowing more, drop us an email on [email protected]. "
Sept. 18, 2016
Very easy to install/use. The walk-through is flawless! I believe LoyaltyLion is going to boost my sales significantly! Who doesn't love to earn points? Update: I have heard some great feedback from my customers. They really like that I can offer this to them. Thank you LL :)
July 17, 2016
Very easy to set up and use, pretty much takes care of itself once set up. The people behind it are very approachable too and have always replied quickly to me when I've had a query (thank you!)
July 12, 2016
so easy to install and the must for any ecomerce. If you want a chance as a start up you have to give rewards and referral. Rewards will get you loyalty from your customers and referrals. Thanks for this so accessible interface. With Shopify, everything is made easy!
July 4, 2017
We're very happy that we've combined the Shopify Review app with Loyalty Lion so as to award points for reviews. It's easy for us to publish the fantastic reviews we get and customers love getting extra points for sharing their experience. Happy people all round :)