LoyaltyLion: Rewards & Loyalty
LoyaltyLion | Customer loyalty and retention platform
Rating
4.7
feedback
512
chart
#1,254
All reviews
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Aug. 12, 2025
I’m really happy with LoyaltyLion. The onboarding was smooth and personal, with a dedicated Onboarding Manager who walked me through everything step by step. They took the time to explain each feature clearly, and the regular calls made it easy to get everything set up without stress. I especially appreciated the tips on best practices to make sure our loyalty program works perfectly for our customers. Definitely recommend it to anyone wanting a great loyalty program.
Thank you so much for your kind words! We’re thrilled to hear you enjoyed your onboarding experience with Libby and that the step-by-step guidance made setting up your program stress-free. We’re glad the best practice tips have been useful in tailoring your program for your customers. If you ever need any further support, we’re always here to help!
Aug. 11, 2025
Hannah is an absolute rockstar account manager! We recently redesigned and updated our loyalty program and she was so helpful throughout the entire process from recommending new features to make our customers experience clear & smooth, to helping to trouble shoot any questions we had a long the way. I always look froward to our monthly calls as she is so insightful and a true expert!
Thank you for the fantastic review! We’re delighted to hear how much Hannah’s expertise and support have helped make your loyalty program redesign a success. It’s great to know her recommendations and troubleshooting helped create a smooth and clear experience for your customers. We look forward to continuing to support you and can’t wait to see your loyalty program thrive.
Aug. 1, 2025
We are truly grateful for the support we have received during the process with Loyalty Lion. Reya El Thaalabi has been excellent in every way: very good at her job, always willing to help, with admirable patience and an ability to explain everything clearly and accessibly. Thanks to her dedication and professionalism, the process has been much smoother than we imagined. She has given us peace of mind at all times, answering our questions and guiding us step by step. Without a doubt, she has been instrumental in helping us get started with confidence on the platform. A true 10/10!
Thank you for sharing your wonderful feedback! We’re so pleased to hear that Reya’s patience, clear communication, and dedication made your onboarding experience smooth and stress-free. We’re excited to see your loyalty program grow and are always here if you need any support along the way!
July 30, 2025
We had the pleasure of working with Jason at Loyalty Lion to set up a loyalty points scheme for our business, and the experience exceeded our expectations. From the initial consultation to the final implementation, Jason demonstrated deep knowledge, professionalism, and a clear understanding of what would work best for our customer base. He took the time to understand our goals, explained various options in simple terms, and guided us toward a solution that was cost-effective. Jason was consistently responsive to our questions, no matter how small, and his attention to detail helped avoid potential pitfalls. What really stood out was his ability to translate a complex system into a straightforward process that our team could easily manage. He also provided thorough training and documentation, ensuring we felt confident using the platform on our own. Thanks to Jason’s support, our new loyalty program has already begun to show positive results in customer engagement and repeat business. We’ve had great feedback from customers who appreciate the ease of use and transparency of the points system.
Thank you so much for your thoughtful and detailed review! We’re delighted to hear that Jason was able to provide such knowledgeable and professional support throughout your loyalty program setup. It’s great that he could simplify the process and equip your team with the training and resources needed to confidently manage the platform. We’re thrilled to hear your program is already driving positive results! As always, if there’s anything else we can support you with, just let us know.
July 29, 2025
Great app! We love the retention we have got from our baddies with this add on. LoyaltyLion Rewards & Referral is a great additive for our website!
July 23, 2025
LoyaltyLion has been a fantastic addition to our tech stack! The integrations are seamless, especially with Klaviyo — it’s made our marketing automation so much more powerful. A huge shoutout to Sammy for his incredible support during onboarding. He was always helpful, knowledgeable, and made the whole process smooth and stress-free. Highly recommend!
Thank you for the wonderful review! We're so pleased to hear that LoyaltyLion has been such a valuable part of your tech stack, especially in combination with Klaviyo. It’s great to hear Sammy made your onboarding experience smooth. We’re excited to see how you continue to grow your program and are here to support you every step of the way!
July 14, 2025
Writing this review having just launched our program and have to say, Jason, our onboarding manager, was easily the most helpful and efficient rep with a third party platform that we've ever worked with. Not only was he an expert in Loyalty Lion, but he had tremendous knowledge of our other integrated platforms as well (Klaviyo, TapCart, Attentive). Jason genuinely wanted success for our program from the start. He went above and beyond so many times. We're excited to continue to improve and add to our program!
Thank you so much for the fantastic review! We’re so glad to hear your launch went smoothly, and that Jason was very helpful in setting up your program for success. We’re excited to see how your loyalty program grows and evolves from here - please don’t hesitate to reach out if we can support you further.
July 11, 2025
Loyalty Lion is the gold standard for Shopify rewards programs. They offer a clean, easy-to-use interface with plenty of options for customization, and have a robust integration network. Additionally, they have a great team to help get you onboarded (shoutout Reya)! I can't recommend them enough.
Thank you so much for the glowing review! We’re thrilled to hear you consider LoyaltyLion the gold standard for loyalty programs. We’ll be sure to pass your shoutout to Reya - she’ll be delighted! Thanks again for the recommendation, and we’re here whenever you need us :)
June 23, 2025
Fantastic app all round! Does exactly what it says on the tin and Reya was super quick and easy to work with, our onboarding with her was super easy and enjoyable!
Thank you for the fantastic review! We’re so glad to hear that the program is delivering exactly what you need and that your onboarding experience with Reya was smooth and easy. We’ll be sure to pass on your kind words to her! If you ever need anything else, we’re always here to help.
June 17, 2025
We’re in our thirteenth year of business and the idea of bolting a loyalty program onto a busy Shopify store felt risky. Reya jumped in and proved we had nothing to worry about. She was patient through multiple delays in our go-live date. She updated the rewards-page code so it worked on both our current theme and the new one we’re building, slipped in the referral block, and cleaned up the tier table for mobile. When we switched from points to spend-based tiers, she reset the thresholds, and pointed me in the right direction for Shopify Functions to apply free shipping and discounts automatically. She handled large CSV imports, double-checked our program, and answered my morning emails before lunch. If anything needed adjustments, she had it updated the same day. Reya made our LoyaltyLion launch simple. Reya felt like part of our team from start to finish and her help was worth every penny.
Thank you so much for sharing your experience! We’re very proud to hear how Reya went above and beyond to make your LoyaltyLion launch smooth and tailored to your needs. It’s wonderful to know she supported you through every step from handling code updates and CSV imports to getting the program up and running to your liking. We’ll be sure to pass along your kind words to her. We’re excited to continue supporting your loyalty program as it grows. If you ever need anything else, please don’t hesitate to reach out.
June 17, 2025
We've been so impressed with LoyaltyLion and what it's done for our customer retention. The onboarding process was incredibly smooth, thanks to a dedicated team and Libby our onboarding manager that made setup a easy and helped us get everything right from the start. The best part is how seamlessly it connects with the other tools we use every day, like Klaviyo and Recharge. We were able to create a loyalty program that feels like part of our brand.
Thank you for your great review! We're delighted to hear how LoyaltyLion has helped improve your customer retention and that your onboarding experience with Libby was smooth and supportive. It's fantastic to know the integrations with Klaviyo and Recharge have made it easy to create a loyalty program that truly fits your brand. We're excited to see your program continue to grow and are always here if you need anything!
June 13, 2025
Our experience with LoyaltyLion has been great from the very beginning. The onboarding process was smooth and efficient, thanks to the outstanding support from the team, especially Libby, who guided us through every step, responded promptly to all our questions and listened to our needs. Thank you!
Thank you so much for the wonderful review! We’re thrilled to hear that your onboarding experience was smooth and efficient, and that Libby provided great support throughout the process. We’ll be sure to pass on your kind words to her! If you ever need any further assistance, don’t hesitate to reach out.
June 12, 2025
We have been Loyalty Lion members for several years and love the platform. Easy to use. Effective for customer retention and increasing the LTV of customers. And, on top of how good the platform is, the Loyalty Lion customer service team is outstanding - quick to respond and always gets me the answers I need to keep moving forward.
Thank you so much for your continued support and kind words! We’re delighted to hear that LoyaltyLion has been effective in helping with customer retention and increasing your customers’ lifetime value. It’s wonderful to know that our customer support team has been quick and helpful whenever you needed assistance. We look forward to supporting your ongoing success!
June 5, 2025
Our lead person went away on holiday just after we signed up. Maybe we might not get the handoff done as we hoped. We were pleasantly surprised to find that the next person, Reya, was just as nice and amazing at her job. She completed the setup ahead of time, and even though we have glitches with Shopify, the Loyalty Lion portion looks and works amazingly. Thank you to the whole team.
Thank you so much for sharing your experience! We’re glad to hear that Reya stepped in seamlessly and was able to complete your setup ahead of schedule. We will be sure to pass on your kind words to Reya and the team. If you ever need any further assistance, we’re always here to help!
May 30, 2025
We onboarded with LoyaltyLion about 8 months ago and have had a great experience with their team thus far. Our customer success manager, Hannah Cook, has been incredibly helpful and eager to guide us towards hitting our KPIs with her extensive knowledge of the program's features.
Thank you for the kind review! We’re so glad to hear that your experience with LoyaltyLion over the past 8 months has been a positive one. It’s fantastic to know that Hannah Cook has been such a helpful and knowledgeable partner in helping you work towards your KPIs. We’ll be sure to pass on your lovely feedback to her! As always, if there’s anything else we can support you with, just let us know.
May 29, 2025
This app it's honestly the best! From start to finish you are supported by a designated onboarding manager, ours was Reya and she was great at helping us set up. The process is seamless, we were initially worried at how we were going to move all of our data from our original loyalty app to LoyaltyLion but it was easy! Well...Reya did it! As well as Reya, there a few guys from design who helped us build our custom page and they had loads of options, styles & other brand examples to choose from. Now we are up and running we are delighted with the way it looks and functions.
Thank you so much for the amazing feedback! We're thrilled to hear that your experience with LoyaltyLion from migration to launch was a smooth and positive one. Reya will be so pleased to hear your kind words, and we’ll be sure to pass along your thanks to the design team as well. It's great to know that you're happy with how your custom page looks and functions, and we’re excited to see how your program continues to grow.
May 19, 2025
Incredibly easy onboarding process thanks to Reya! Really looking forward to seeing how our repeat customer rates increase and how much our customers will love this loyalty program. I've tried multiple other loyalty program apps over the past few years and Loyalty Lion are clearly the best in the space, the most knowledgable and really care about new features & helping their customers generate more revenue.
Thank you for the review! We’re so pleased to hear that Reya made your onboarding experience smooth and easy. It’s great to know that after trying other platforms, LoyaltyLion stood out for you. We’re excited to see how your loyalty program boosts repeat customer rates and drives revenue - and we’re here to support you every step of the way!
May 15, 2025
We recently integrated LoyaltyLion to launch our Rewards & Referrals program, and the onboarding experience was made seamless thanks to Freya’s outstanding support. From day one, Freya was incredibly helpful—guiding us through setup, answering all of our questions promptly, and offering clear explanations tailored to our business needs. She not only made sure we understood the platform’s features but also shared best practices to help us maximize engagement and retention.
Thank you for the lovely review! We’re delighted to hear that your onboarding experience was such a success and that Freya was able to guide you through everything so thoroughly. We’re excited to see the impact the program will have on your engagement and retention!
May 15, 2025
Solid program, no issues after our transition.
Thanks so much for your review! We’re really glad to hear your transition went smoothly and that everything’s running well with the program. If you ever need support or want to explore new features, we’re always here to help!
May 14, 2025
Loyalty Lion made our transition from our previous loyalty app provider incredibly smooth. From onboarding to setup, the entire process was seamless and well-organized, with a series of helpful orientation calls to guide us through each step. A special shoutout to Sammy, who was extremely responsive and supportive—especially when it came to implementing the custom features we needed. The migration was impressively quick, with no disruptions to our customers, who didn’t notice any changes on their end. We were able to successfully launch our new loyalty program within just a month. Truly impressed with the level of service and professionalism from the Loyalty Lion team!
Thank you for sharing your experience! We’re delighted to hear that your transition to LoyaltyLion was smooth and well-organised, and that our onboarding process met your expectations. It’s great to know that Sammy and the team were able to support you with custom features and ensure a quick, hassle-free migration. We look forward to supporting you as your program continues to grow!