LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.7
feedback
504
chart
#1,773
All reviews
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June 17, 2025
We’re in our thirteenth year of business and the idea of bolting a loyalty program onto a busy Shopify store felt risky. Reya jumped in and proved we had nothing to worry about. She was patient through multiple delays in our go-live date. She updated the rewards-page code so it worked on both our current theme and the new one we’re building, slipped in the referral block, and cleaned up the tier table for mobile. When we switched from points to spend-based tiers, she reset the thresholds, and pointed me in the right direction for Shopify Functions to apply free shipping and discounts automatically. She handled large CSV imports, double-checked our program, and answered my morning emails before lunch. If anything needed adjustments, she had it updated the same day. Reya made our LoyaltyLion launch simple. Reya felt like part of our team from start to finish and her help was worth every penny.
Thank you so much for sharing your experience! We’re very proud to hear how Reya went above and beyond to make your LoyaltyLion launch smooth and tailored to your needs. It’s wonderful to know she supported you through every step from handling code updates and CSV imports to getting the program up and running to your liking. We’ll be sure to pass along your kind words to her. We’re excited to continue supporting your loyalty program as it grows. If you ever need anything else, please don’t hesitate to reach out.
June 17, 2025
We've been so impressed with LoyaltyLion and what it's done for our customer retention. The onboarding process was incredibly smooth, thanks to a dedicated team and Libby our onboarding manager that made setup a easy and helped us get everything right from the start. The best part is how seamlessly it connects with the other tools we use every day, like Klaviyo and Recharge. We were able to create a loyalty program that feels like part of our brand.
Thank you for your great review! We're delighted to hear how LoyaltyLion has helped improve your customer retention and that your onboarding experience with Libby was smooth and supportive. It's fantastic to know the integrations with Klaviyo and Recharge have made it easy to create a loyalty program that truly fits your brand. We're excited to see your program continue to grow and are always here if you need anything!
June 13, 2025
Our experience with LoyaltyLion has been great from the very beginning. The onboarding process was smooth and efficient, thanks to the outstanding support from the team, especially Libby, who guided us through every step, responded promptly to all our questions and listened to our needs. Thank you!
Thank you so much for the wonderful review! We’re thrilled to hear that your onboarding experience was smooth and efficient, and that Libby provided great support throughout the process. We’ll be sure to pass on your kind words to her! If you ever need any further assistance, don’t hesitate to reach out.
June 12, 2025
We have been Loyalty Lion members for several years and love the platform. Easy to use. Effective for customer retention and increasing the LTV of customers. And, on top of how good the platform is, the Loyalty Lion customer service team is outstanding - quick to respond and always gets me the answers I need to keep moving forward.
Thank you so much for your continued support and kind words! We’re delighted to hear that LoyaltyLion has been effective in helping with customer retention and increasing your customers’ lifetime value. It’s wonderful to know that our customer support team has been quick and helpful whenever you needed assistance. We look forward to supporting your ongoing success!
June 5, 2025
Our lead person went away on holiday just after we signed up. Maybe we might not get the handoff done as we hoped. We were pleasantly surprised to find that the next person, Reya, was just as nice and amazing at her job. She completed the setup ahead of time, and even though we have glitches with Shopify, the Loyalty Lion portion looks and works amazingly. Thank you to the whole team.
Thank you so much for sharing your experience! We’re glad to hear that Reya stepped in seamlessly and was able to complete your setup ahead of schedule. We will be sure to pass on your kind words to Reya and the team. If you ever need any further assistance, we’re always here to help!
May 30, 2025
We onboarded with LoyaltyLion about 8 months ago and have had a great experience with their team thus far. Our customer success manager, Hannah Cook, has been incredibly helpful and eager to guide us towards hitting our KPIs with her extensive knowledge of the program's features.
Thank you for the kind review! We’re so glad to hear that your experience with LoyaltyLion over the past 8 months has been a positive one. It’s fantastic to know that Hannah Cook has been such a helpful and knowledgeable partner in helping you work towards your KPIs. We’ll be sure to pass on your lovely feedback to her! As always, if there’s anything else we can support you with, just let us know.
May 29, 2025
This app it's honestly the best! From start to finish you are supported by a designated onboarding manager, ours was Reya and she was great at helping us set up. The process is seamless, we were initially worried at how we were going to move all of our data from our original loyalty app to LoyaltyLion but it was easy! Well...Reya did it! As well as Reya, there a few guys from design who helped us build our custom page and they had loads of options, styles & other brand examples to choose from. Now we are up and running we are delighted with the way it looks and functions.
Thank you so much for the amazing feedback! We're thrilled to hear that your experience with LoyaltyLion from migration to launch was a smooth and positive one. Reya will be so pleased to hear your kind words, and we’ll be sure to pass along your thanks to the design team as well. It's great to know that you're happy with how your custom page looks and functions, and we’re excited to see how your program continues to grow.
May 19, 2025
Incredibly easy onboarding process thanks to Reya! Really looking forward to seeing how our repeat customer rates increase and how much our customers will love this loyalty program. I've tried multiple other loyalty program apps over the past few years and Loyalty Lion are clearly the best in the space, the most knowledgable and really care about new features & helping their customers generate more revenue.
Thank you for the review! We’re so pleased to hear that Reya made your onboarding experience smooth and easy. It’s great to know that after trying other platforms, LoyaltyLion stood out for you. We’re excited to see how your loyalty program boosts repeat customer rates and drives revenue - and we’re here to support you every step of the way!
May 15, 2025
We recently integrated LoyaltyLion to launch our Rewards & Referrals program, and the onboarding experience was made seamless thanks to Freya’s outstanding support. From day one, Freya was incredibly helpful—guiding us through setup, answering all of our questions promptly, and offering clear explanations tailored to our business needs. She not only made sure we understood the platform’s features but also shared best practices to help us maximize engagement and retention.
Thank you for the lovely review! We’re delighted to hear that your onboarding experience was such a success and that Freya was able to guide you through everything so thoroughly. We’re excited to see the impact the program will have on your engagement and retention!
May 15, 2025
Solid program, no issues after our transition.
Thanks so much for your review! We’re really glad to hear your transition went smoothly and that everything’s running well with the program. If you ever need support or want to explore new features, we’re always here to help!
May 14, 2025
Loyalty Lion made our transition from our previous loyalty app provider incredibly smooth. From onboarding to setup, the entire process was seamless and well-organized, with a series of helpful orientation calls to guide us through each step. A special shoutout to Sammy, who was extremely responsive and supportive—especially when it came to implementing the custom features we needed. The migration was impressively quick, with no disruptions to our customers, who didn’t notice any changes on their end. We were able to successfully launch our new loyalty program within just a month. Truly impressed with the level of service and professionalism from the Loyalty Lion team!
Thank you for sharing your experience! We’re delighted to hear that your transition to LoyaltyLion was smooth and well-organised, and that our onboarding process met your expectations. It’s great to know that Sammy and the team were able to support you with custom features and ensure a quick, hassle-free migration. We look forward to supporting you as your program continues to grow!
May 13, 2025
We moved from Smile over a year ago and it was the best decision we've made. The team @ LL is incredibly helpful, kind and they keep you informed. I highly encourage you to schedule a demo.
Thank you so much for your wonderful feedback! We’re glad to hear that your decision to switch to LoyaltyLion has been such a positive one. It’s fantastic to know that our team has been able to support you every step of the way. We really appreciate your recommendation to schedule a demo, it’s a great way to see the full potential of the platform.
May 12, 2025
Really great experience working with the loyalty lion team, particularly Sammy with the onboarding process! Made everything super easy, explained everything really well and made it a seamless process integrating the platform onto our Shopify store. Great support throughout, they really listened to what we wanted and made it a really quick easy process. Highly recommend to anyone considering using Loyalty lion!
Thank you so much for the kind words! We’re thrilled to hear you had such a smooth onboarding experience with Sammy and the team. It’s great to know we were able to make the process easy and tailored to your needs. We’re excited to see your program grow and really appreciate the recommendation!
May 1, 2025
Smooth and easy migration! Freya helped us out by answer all my questions, even the most tedious ones.
Thank you for the lovely feedback! We're so glad to hear your migration went smoothly and that Freya was able to support you every step of the way. We’re excited to continue supporting you as your program grows!
April 28, 2025
Our onboarding manager, Reya, was fantastic—she went above and beyond to help us navigate complex questions and customize our loyalty program. Thanks to her support, we were able to create a truly unique and personalized experience for our customers.
Thank you so much for your review! Creating a personalised experience for your customers is exactly what we aim to help with, and it’s great to know Reya went above and beyond to bring that vision to life. We’re excited to see your program grow and succeed. Please don’t hesitate to reach out if there’s anything else we can do to support you!
April 24, 2025
The onboarding process is smooth and intuitive, with Loyalty Lion doing a lot of the heavy lifting and background work for us. There was only one feature that wasn't totally clear and that was the 'rolling' approach to spend calculations, but we have managed to find a way to work around this. Reya was very helpful throughout the whole onboarding process and the team are very quick to action any changes or requests. We went live yesterday and are already seeing really positive engagement and response from the programme!
Thank you for the great review! We’re thrilled to hear that your onboarding process was smooth and intuitive, and that Reya was able to support you every step of the way. We'll pass on your positive feedback to her! It’s also great to hear that you’re already seeing positive engagement from your program after going live. We appreciate your feedback on the rolling spend calculations, and we’re glad you were able to find a solution. Feel free to reach out to us if you ever need any further assistance or have any questions.
April 24, 2025
Have had a great experience with Loyalty Lion and our CSM Hannah, who has been great at answering any queries we have as well as constantly helping us to optimise our loyalty programme. Our only areas for improvement are around the reporting and analytics side of things but after seeing the product roadmap, we are excited for things to come!
Thank you for the great review! We’re happy to hear that your experience with LoyaltyLion has been positive and that Hannah has been helpful in optimising your loyalty program. We truly appreciate your feedback on reporting and analytics. It's fantastic to hear you're excited about the upcoming improvements in the product roadmap. If there's anything else we can assist with in the meantime, don't hesitate to reach out. We’re here to help and look forward to supporting your continued success!
April 18, 2025
Reya and the entire LoyaltyLion team have been an absolute joy to work with. We are so happy with how this app and platform is working for us and we can't wait to watch our program grow!
Thanks for the fantastic review! We’re pleased to hear that you’ve had such a great experience working with Reya and the entire LoyaltyLion team. It’s wonderful to know that the platform is working well for you, and we’re excited to see your program grow. If there’s anything else we can do to support you along the way, don’t hesitate to reach out, we’re here to help!
April 16, 2025
Our experience with LoyaltyLion has been fantastic. Reya was great and always on hand with any questions we had. She was incredibly helpful during onboarding, making the whole process easy to set up from start to finish.
Thank you so much for the wonderful review! We’re so glad to hear that your experience with LoyaltyLion has been fantastic and that Reya was able to make the onboarding process easy. We'll share your positive feedback with her! If you ever need any further assistance or have any questions, please don’t hesitate to reach out!
April 15, 2025
We’ve had one of the best onboarding experiences ever thanks to LoyaltyLion! We were on a tight two-week deadline to get fully up and running, and not only did the LoyaltyLion team rise to the challenge—they exceeded every expectation. Our onboarding specialist, Jason, was absolutely incredible! He guided us through every step with such clarity and efficiency that the entire transition was seamless! Even with platforms that take a full month to onboard, we’ve had headaches in the past—but not with LoyaltyLion! Even rushed, the process was smooth, supportive, and completely free of hiccups. We felt confident from day one that we were in the right hands to get this done under such a tight schedule. Now that we’re live, our loyalty program is running beautifully. It’s easier for our customers to use and far more intuitive on the back end for our team, too. We’re so happy to be using a platform that’s not only powerful and has so many great features, but also backed by such excellent support. Jason, and the other members of the Support team that we’ve been able to work with have all been so friendly, helpful, knowledgable, and quick to answer any questions we have and offer suggestions to make our program even better. We’re already seeing the benefits one week in, and are excited to keep building on this foundation to improve our customer journey, deepen brand loyalty, and raise our average order value! We're so happy that we made the switch over to LoyaltyLion, and only wish that we would have done it sooner!
Thank you so much for the fantastic review! We’re absolutely thrilled to hear that your onboarding experience with Jason exceeded expectations, even under such a tight deadline. It’s great to know that your loyalty program is already running smoothly, and that both your customers and your team are finding the platform intuitive and easy to use. We’re excited to see your program grow further. Thank you again for trusting us, and we look forward to continuing this journey with you!