Mailchimp Email SMS Marketing
Drive sales with email marketing, SMS, forms, and automation
Rating
4.7
feedback
993
chart
#2,263
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
10%
-
Less than a month
24%
-
Less than a year
25%
-
More than a year
34%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with customers praising the helpful and patient customer support agents such as Rhedd, Sher, Mary, Nadz, Dean, Jean, Troy, and David. Customers appreciate the quick responses, clear explanations, and thorough assistance provided by the support team. The app is described as easy to use and navigate, with excellent service that goes above and beyond to resolve issues and ensure customer satisfaction. Some customers specifically mention the agents providing detailed instructions, resolving syncing issues, helping with integrations, and patiently guiding them through technical challenges.
Highlights
Review RSS Feed
All reviews
Feb. 18, 2026
I've been using this product for a while, and during my latest store sync, I ran into some issues. Mary provided excellent support; she was very patient and helped me step-by-step to get everything connected again. Great job!
Feb. 17, 2026
Great customer service! An issue that I had lots of difficulty with was solved easily with the help of the customer service representative Mary
Feb. 17, 2026
Today I had to reach out to support regarding an issue. I must admit it was a pleasant experience. I was assigned Rhedd to help me guide through the steps. I was able to share my issue, get it raised in a ticket and got immediate support from the dev/technical teams all on a chat. Mailchimp is seriously raising bars for customer support.
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