Mailchimp: Email & SMS
Mailchimp for Shopify - Email and Marketing Automation
Rating
3.3
feedback
563
chart
#2,391
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
4%
-
Less than a month
21%
-
Less than a year
34%
-
More than a year
38%
Reviews Summary
The reviews for the Mailchimp Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include ease of use, great customer service, and helpful features like email automation and customer segmentation. However, negative themes include issues with syncing data between Shopify and Mailchimp, poor customer support, high pricing, and difficulties in setting up and using the app. Some users also mentioned problems with billing, lack of control over contacts, and challenges in integrating the app with their online store.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 14, 2024
They have many bugs in the last months and the biggest one is when our store was disconnected from they’re servers and we need to wait for more than 48 hours to finish the resync.
Nov. 13, 2024
Integration stopped working in around mid October. Most of the subscribers result as non-subscribers even if they opted-in.
Hey there! We're sorry about the recent experience you've had. Email [email protected] and our team will look into which setting may be changing subscriber status.
Nov. 6, 2024
I have to uninstall and reinstall the app every time to get the contacts to sync even though it shows that the store is connected.
Thank you for the details here. We apologize for the inconvenience with the issue you're experiencing. We'd like to have our team take a look at the sync operations with you. Email [email protected] and our team will follow up with you directly.
Nov. 4, 2024
Terrible customer service. Take days to respond to any issue and refuse to help a small business in anyway. Charging me £120 for a month for a service I can’t use and they refuse to help. Avoid and look at other alternatives, perhaps more customer service focussed.
Hi there. We're sorry to hear about your experience with this. We took a look and noticed that our Billing team is working with you. Please let us know if you have any other questions or concerns we can help address here.
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