Mailchimp Email SMS Marketing

Feb. 16, 2026

Works well. A few minor sync bugs, but otherwise excellent. J And Jay Ann provides great support!

Feb. 13, 2026

Customer support with Mailchimp is comprehensive and easy using their chat feature. I had an issue connecting my Shopify store and my assistant Marz was supremely helpful, walking me through every step of the process. Even when we got disconnected, by simply typing their name into the chat I was immediately reconnected and didn't have to explain my issue again to another agent. While it took some time, Marz stuck with me the whole time, and made the process less confusing. Won't hesitate to reach out for support in the future.

Feb. 10, 2026

David is helpful, we weren't able to fix my issue but he said he would escalate it further.

Feb. 2, 2026

Good app, simple to use, and great support. We had problems with our embedded form not updating customers' tags, Sher from their support team was very resourceful and helped us resolved the issue

Jan. 29, 2026

Jan. 16, 2026

Dean, was very helpful in solving our problem in bot traffic.

Jan. 8, 2026

Rhedd helped me today, fast help and good , clear answers. Now I am going to try his advice :-)

Dec. 4, 2025

Really appreciate your support and resolutions Cyrus. Please do not send any more notifications of chat history - two is enough - the TICKET is closed now cheers.

Nov. 28, 2025

I'm still learning about the app as a new user, but so far pretty intuitive and easy to use app. Would love to have more flexibility and options with the email creation, but once I learn more maybe i will discover more features. Also, I have received very good support and help from Cyrus whilst having an issue with Shopify connection.

Nov. 24, 2025

Good for the moment

Nov. 11, 2025

Excellent customer service, we are too small to use mailchimp but they have always been super helpful.

Nov. 7, 2025

Having an issue currently, but the Seph from the support team was very responsive over live chat. It was easy to set up. Hopefully we'll get the outstanding part resolved quickly.

Oct. 27, 2025

Had some issues syncing updated customer info, but Cyrus from customer support helped me out, and everything is syncing up as intended right now. Customer service was pleasant and helpful.

Oct. 15, 2025

overall I think mailchimp is a good email platform. There are things that are missing that I assume they are working on such as phone number collecting in pop-up forms, and even ensuring real phone numbers and emails are submitted in a form before showing the discount code. Not a fan of the forms as of right now, but I do like how easy it is to build emails and set everything up. I am going to keep it for the free trial and see how it goes. I did work a lot with David who was SUPER helpful with getting things set up and answering my questions on the form stuff. Vey much appreciated his help!

Oct. 14, 2025

JEAN in customer service helped me with integrations to Shopify :)

Oct. 13, 2025

Oct. 6, 2025

It's a good app we use it regularly. I needed help connecting it to my new shopify website and got excelent assistance from Dean

Sept. 29, 2025

David from the customer support team helped me a lot with troubleshooting. Thank you David!

Sept. 10, 2025

It has been a bit fiddly to get it going properly, but it is working really well

Aug. 13, 2025

Great support from Jay and Rafael when I had issues with my Shopify integration. They guided me through to resolve the issue.