Mailchimp Email SMS Marketing

Fantastic experience! Thanks so much MARY

I had a really helpful support session with Nadz while setting up SMS sync between Shopify and Mailchimp. I was confused about why my SMS subscribers weren’t appearing in Mailchimp, even though they were opted in within Shopify. Nadz clearly explained how SMS consent works, why the sync wasn’t happening automatically, and the difference between phone numbers and actual SMS-marketing consent inside Mailchimp. She walked me through the correct process and clarified how to properly collect opt-ins using Mailchimp SMS forms. What I appreciated most was her patience and clarity. She answered all my follow-up questions (even the ones I thought were silly!) without making things complicated. She made a slightly technical issue feel straightforward and manageable. Thank you, Nadz, for making the process simple and stress-free!

Nadz was amazing help! I was so lost trying to do this on my own and she fixed the issue easily. Highly rate her!!

Super helpful support from NADZ. Thanks

Perfecto, Rafael resolvió mi problema

I appreciate JAY ANN for supporting me with my issues regarding the syncing to shopify. She exerted effort to find an answer and solve it.

I've been using this product for a while, and during my latest store sync, I ran into some issues. Mary provided excellent support; she was very patient and helped me step-by-step to get everything connected again. Great job!

I encountered some errors linking the app to my existing account and David was very helpful in getting everything working!

Great customer service! An issue that I had lots of difficulty with was solved easily with the help of the customer service representative Mary

Jay Ann fue muy claro y rápido en sus respuestas. Me ayudó a validar la situación y a levantar un ticket para ser atendido por el equipo de desarrollo. Muy amable y muy rápido al contestar.

Mary was great.

Mary was very helpful with our Mailchimp / Shopify queries

Today I had to reach out to support regarding an issue. I must admit it was a pleasant experience. I was assigned Rhedd to help me guide through the steps. I was able to share my issue, get it raised in a ticket and got immediate support from the dev/technical teams all on a chat. Mailchimp is seriously raising bars for customer support.

Mary helped me connect my shopify after I was spending hours trying to do it on my own. Thank you!!

Very Communicative and helpfull

Rhedd was the most helpful person ever! 10/10.

I want to thank Nadz for her assistance. Because of her patience and kindness, I decided to get on the paid subscription. I also would like to thank Ozzie too for his assistance. By the time, I chatted with him, I was quite frazzled. His advice was contrary to others I had chatted with. I even told him so, but he said that this was the way to do it. I had nothing to lose, so I tried it, and it worked. It was very simple to do too. I was in shock. So, thanks to Natz and Ozzie for all that you do. Let MailChimp know that you two definitely deserve a raise...thanks again...highly appreciated.

Rhedd did a great job in helping me to find my second account! and Gave me great directions on how to solve the problem. Thankyou!

Wonderful customer service. Truly helpful in an age where customer support seems to be lacking entirely. Jean was warm, welcoming, and knowledgeable.